The Ivy in the Park

Review summary

1. A

   Alex

   London

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Abysmal service unfortunately. Christmas obviously overwhelmed the staff.
   

   The Ivy in the ParkResponded 1 day ago

   Dear Alex, I hope you are well and thank you for sharing your feedback. I am very sorry you didn’t enjoy your last experience with us because of the service. We always strive to provide the best food and service possible and I am very sorry this wasn’t the case. I hope you will give another opportunity and you will be back to dine at The Ivy In The Park. Kindest regards, Luca
   

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2. K

   Kamilya

   London

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite places! Great restaurant for sny occasions!
   

   The Ivy in the ParkResponded 1 day ago

   Dear Kamilya, I hope you are well and thank you for your kind words. We are glad you enjoyed your time at the restaurant and we look forward to looking after you again soon. Kind regards, Luca
   

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3. G

   Gillian

   VIP

   Vancouver

   28 reviews

   3.0

   28 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Unfortunately this was not a good experience. Although I have had great meals at the same venue, I have also had bad ones. This was a bad one. We had to ask for service multiple times. My soup was luke warm as was the white wine. We served our own wine all night as we were largely ignored. A couple celebrating near by were treated to a lot of fuss and we had none. The greens accompanying my friend’s scallops were inedible. Really sad about this as it was a treat for my 3 friends.
   

   The Ivy in the ParkResponded 1 day ago

   Dear Gillian, I hope you are well and thank you for sharing your feedback. I am very sorry you didn’t enjoy your last experience with us. We always strive to provide the best food and service possible and I am very sorry this wasn’t the case. I hope you will give another opportunity and you will be back to dine at The Ivy In The Park. Kindest regards, Luca
   

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4. P

   Paul

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   The burgers were dry. The service was slow, poor and clumsy. I wanted to have a nice experience for lunch with my daughters and it was just a disappointment.
   

   The Ivy in the ParkResponded 7 days ago

   Dear Paul, I hope you are well and thank you for sharing your feedback. I am very sorry you didn’t enjoy your last experience with us. We always strive to provide the best food and service possible and I am very sorry this wasn’t the case. I hope you will give another opportunity and you will be back to dine at The Ivy In The Park. Kindest regards, Luca
   

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5. S

   Sarah

   Manchester

   1 review

   1.0

   1 review

   Dined on 18 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had booked a table for two, for 8pm on Wednesday 18th December. At 8.10pm we had still not been shown to our table, and for some reason a party who came in after us were offered an upgrade from counter/bar seating to a table, and were shown through. My husband gently reminded the greeting staff that we had in fact reserved a table for 8.00pm, and it was now 8.10pm. From her response, it seemed clear that there was no table prepared for us, and we were subsequently rushed through to a table. The table in question was situated in a very dark area, away from what appeared to be the more ambient area of the restaurant with its tablecloths and lights on the tables. The table next to us had visibly not been cleared of crumbs etc from the previous diners. We were handed the menus, and the area in which we were seated was so dark that we were unable to read the menu. The waiter's response to this was to activate the torch on his mobile phone and shine it over the menu to enable us to read it! To make matters worse, from where we were sitting, we could observe other diners in a lovely part of the restaurant as previously mentioned, with white tablecloths and lights on the tables. Moving on, the starter I ordered was a different dish entirely which was replaced with the correct but cold dish. My husband ordered the prawn cocktail which seemed to be partially frozen with a very strong taste of vinegar. My lobster linguine main course was dry and inedible. I would just like to stress at this point that we are not the kind of people who make a habit of complaining. Quite the opposite in fact, I generally make a point of thanking and complimenting in restaurants. In summary, I feel that we were very badly let down and had really been looking forward to dining at The Ivy and felt privileged that we had even managed to secure a table at this time of year.
   

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6. N

   Nick

   London

   15 reviews

   5.0

   15 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very nice lunch will look forward to booking again soon.
   

   The Ivy in the ParkResponded on 17 December 2024

   Dear Nick, I hope you are well and thank you for taking the time to write a positive review. We are glad you enjoyed your time at the restaurant and we look forward to welcoming you again soon. Kind regards, Luca
   

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7. D

   Dorothy

   London

   2 reviews

   5.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a really lovely festive meal with my friends. The service by Iryna was top notch!
   

   The Ivy in the ParkResponded on 17 December 2024

   Dear Dorothy, I hope you are well and thank you for your kind words about Iryna. We are glad you enjoyed your time at the restaurant and we look forward to looking after you again soon. Kind regards, Luca
   

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8. A

   A

   Hong Kong

   1 review

   2.0

   1 review

   Dined on 14 December 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   I was disappointed that a Xmas festive dessert, which I was eager to try, was only available as part of a set menu. I had hoped to order it à la carte according to the a la carte menu. I felt misled, as I was under the impression that all menu items were available individually. the food was not as advertised. I ordered little helper colada, which looked vastly different from the image in the menu. The presentation was unappealing. This was not the quality I was expecting, especially considering the price point.
   

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   The Ivy in the ParkResponded on 16 December 2024

   Dear A, I hope you are well and thank you for sharing your feedback. I am very sorry you didn’t enjoy your last experience with us. We will be in touch soon following you direct feedback. Kindest regards, Luca
   

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9. L

   Lisa

   London

   1 review

   1.0

   1 review

   Dined on 14 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   So disappointed with the service. Staff were very impatient to take our order. Zero conversation or personality. Felt like we were a hindrance and they needed to get us in and out ready for next sitting. We couldn’t order desserts due to next guests arriving….or so they said. For what you pay, definitely not value. Eaten in much much better Ivy’s with staff who actually care!
   

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   The Ivy in the ParkResponded 7 days ago

   Dear Lisa, I hope you are well and thank you for sharing your feedback. I am very sorry you didn’t enjoy your last experience with us. Unfortunately we need to be very precise with timing in a busy period like Xmas. I hope you will give another opportunity and you will be back to dine at The Ivy In The Park. Kindest regards, Luca
   

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10. OT

    OpenTable Diner

    London

    4 reviews

    3.0

    4 reviews

    Dined on 14 December 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    I have attended the restaurant many times and it is always exceptional. This time around the service was a little slow
    

    The Ivy in the ParkResponded 7 days ago

    Dear Anonymous, I hope you are well and thank you for sharing your feedback. I am very sorry you didn’t enjoy your last experience with us. We always strive to provide the best food and service possible and I am very sorry this wasn’t the case. I hope you will give another opportunity and you will be back to dine at The Ivy In The Park. Kindest regards, Luca
    

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