The Ivy Temple Row

Review summary

1. E

   Emma

   Manchester

   14 reviews

   2.0

   14 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Poor show at the Birmingham restaurant. As I sat down to order a drink before our table, the young lady on the front desk aggressively asked me if I had a booking. I replied yes & gave her my name and reservation time. She told me to get out of my seat and make my way back to the desk. I asked her if she was serious and she told me it was protocol and I had to immediately move. I walked the 3 metres, repeated my name and time and was then allowed to go back to my seat where I’d ordered my drink. If it hadn’t of been my mother’s birthday meal I would have left there and then. Ben ( management) kindly gave me my drink on the house but I won’t be returning anytime soon. It doesn’t take much for a warm welcome and given the young lady wasn’t on the desk as I walked in I feel I was embarrassed for no reason whatsoever. One birthday meal ruined
   

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2. C

   Claire

   Birmingham

   14 reviews

   vip
   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely light meal with my daughter, perfect daytime treat!
   

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3. D

   David

   Birmingham

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   The experience was average, the food was average, the service was average, The venue had nice decor but that was really the only positive thing I was able to say about the ivy.
   

   The Ivy Temple RowResponded 2 days ago

   Good morning David, Thank you for taking the time to leave us this feedback following you visit last night. We are sorry that you were once again disappointed with your visit to The Ivy Birmingham however we are pleased that you appreciate the décor of the venue. We will be sure to speak with both our Head Chef and your server regarding your visit yesterday. Many thanks, The Ivy Temple Row
   

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4. R

   Richard

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Normally a great experience, however four of the six main meals were poor. The steaks were tough and with very little flavour, and the one fish meal was quite dry! This is very unusual as this is a regular for us.
   

   The Ivy Temple RowResponded 4 days ago

   Good afternoon Richard, Thank you for taking the time to leave us this review. We're are sorry to hear that you were disappointed with your meals on Monday evening, especially as you are regular visitors. Your feedback is very valuable to us and we have shared your comments with our Head Chef to review with his team. We have updated your booking profile to ensure you are look after on your next visit. Many thanks, The Ivy Temple Row
   

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5. M

   Matt

   Manchester

   4 reviews

   5.0

   4 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the moment we walked through the door we were look after. The service continued to be spot on throughout the evening. The food was great, the wine was great, what more could you ask for!
   

   The Ivy Temple RowResponded 6 days ago

   Good afternoon Matt, Thank you so much for taking the time to leave us this review. We are so pleased that you enjoyed your visit on Saturday and that the staff made your party feel so welcome! We look forward to welcoming you back again soon! Many thanks, The Ivy Temple Row
   

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6. h

   helen

   Birmingham

   6 reviews

   vip
   5.0

   6 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Ivy Birmingham is ready for Christmas! Beautifully themed food, drinks and decorations - always consistently good x
   

   The Ivy Temple RowResponded on 15 November 2024

   Hello Helen, Thank you so much for taking the time to leave us this review. We are so pleased you enjoyed your lunch visit yesterday and that you approve of our new members of the team 'Our Christmas Snowmen'. We hope that you will be back for another great visit soon! Many thanks, The Ivy Temple Row
   

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7. D

   Dominic

   Birmingham

   3 reviews

   2.0

   3 reviews

   Dined on 13 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Not as good as previous visit. Price increases are noticeable, as is the deterioration in the kitchen’s technical skill. I won’t hide my disappointment.
   

   The Ivy Temple RowResponded on 15 November 2024

   Hello Dominic, Thank you for sharing your honest feedback. We deeply regret to hear that your recent experience did not meet your expectations especially as you have dinned with us many times over the years. While price adjustments have been necessary due to rising costs, we strive to ensure they are matched by value and quality. We shall be sure to look in to the meals that you had and passed along your comments to our Head Chef to look in to further. Your disappointment is certainly not the lasting impression we aim to leave, and we hope to welcome you back in the future for a better experience. Many thanks, The Ivy Temple Row
   

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8. M

   Mrs Diane

   Birmingham

   2 reviews

   4.0

   2 reviews

   Dined on 12 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very friendly staff lovely ambiance , nice food , Only downside we had to ask for Parmesan for pasta 3 times then was brought chips which we already had , eventually we got the Parmesan but the food was half eaten .. Overall we all enjoyed the experience !!
   

   The Ivy Temple RowResponded on 13 November 2024

   Good afternoon Diane, Thank you for taking the time to leave us this review! We are so pleased you enjoyed your visit yesterday however we are sorry for the delay in getting the added parmesan. We understand that the importance of getting these things quickly so that is it does affect your meal. We hope that you will be back to visit us again soon! Many thanks, The Ivy Temple Row
   

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9. P

   Pat

   Warwickshire

   1 review

   vip
   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are a group of friends who used to work at the same company and meet at the Ivy in Birmingham twice a year. We usually choose from the 1917 menus, which has 2 courses for £19.17 with dessert an additional £5, which is good value for the service and quality of food in the centre of Birmingham. The drinks are expensive, but probably no more than other places.
   

   The Ivy Temple RowResponded on 13 November 2024

   Hello Pat, Thank you so much for taking the time to leave us this review. We're are so pleased that you continue to let us host your reunion, its great to know that you enjoyed your meal yesterday. We look forward to hosting your party again soon! Many thanks, The Ivy Temple Row
   

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10. m

    mike

    London

    2 reviews

    1.0

    2 reviews

    Dined on 12 November 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 2

    Service was glacial and poor attention to detail when asked for a portion of marmalade and got strawberry jam for example. Bacon was poor.
    

    The Ivy Temple RowResponded on 14 November 2024

    Hello Mike, Thank you for taking the time to leave us this review following your breakfast visit on Tuesday. We're are sorry that your first visit was a disappointment. We very much value all feedback we receive from our guests and we will be sure to discuss your points raised with your server. We hope that you will visit us again for a much better experience. Many thanks, The Ivy Temple Row
    

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