The Keep Kitchen & Liquor Bar

Review summary

1. N

   Nicole

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I ordered the pear cocktail and the steak frites with a side of cheesy grits and everything was so delicious! My server was also so kind. I would definitely come back!
   

   The Keep Kitchen & Liquor BarResponded 1 day ago

   Thanks for the review, NicoleR! We're thrilled to hear that you enjoyed your meal and the service at The Keep Kitchen & Liquor Bar. It's wonderful to know that our pear cocktail, steak frites, and cheesy grits hit the mark for you! We strive to provide delicious food and service to all our guests, and it's heartening to hear we hit the mark for you. We're looking forward to your next visit!
   

   Is this helpful?

   Report
2. S

   Sarah

   Pittsburgh

   1 review

   vip
   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I am unable to rate the food, as we never received our order. I booked a 6pm reservation before an 8pm show next door, thinking that would give enough time to eat and head over. After about 30 minutes, we got a new server, which was the first red flag. Then, around 7:10-7:15, we were told that our food order was never put in, and that we may not be getting the burger or brussel sprouts that we ordered. Also, one of the items ordered was a Caesar salad (with no grill items added) and we also never got that. I have never had a restaurant tell me that I may not be receiving food that I ordered. We were also told that a manager would be coming over to our table multiple times, which never happened. We were never able to talk to a manger and had to leave to go to our show without eating. Truly one of the most bizarre experiences I’ve ever had at a restaurant.
   

   The Keep Kitchen & Liquor BarResponded 1 day ago

   Hello, We're truly sorry for the inconvenience you experienced during your visit. It's clear that we fell short of our service standards and we sincerely apologize for the confusion about your order and the missing items. We understand how frustrating this must have been and we're truly sorry for any inconvenience it caused. We will take your feedback into account as we continually strive to improve our service. We hope you will give us another chance to provide a better dining experience. Best regards, Derrick Downie Director of Food & Beverage
   

   Is this helpful?

   Report
3. S

   Sherri

   Cincinnati

   5 reviews

   vip
   3.0

   5 reviews

   Dined on 4 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Very strange experience Server was clearly overwhelmed Food was delicious Very disorganized
   

   The Keep Kitchen & Liquor BarResponded 1 day ago

   Thanks for the review. We're thrilled to hear that you enjoyed our food at The Keep Kitchen & Liquor Bar. However, we're truly sorry to hear about your experience with our service. We always aim to deliver a great experience, and we regret that we didn't meet your expectations this time. We will certainly take your feedback on board as we work on improving our service. We hope to have the opportunity to serve you again in the future.
   

   Is this helpful?

   Report
4. c

   cathy

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on 21 October 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Disappointing. We were a party of four with a 5:30 reservation. We were going to the Palace for a 7:00 event. We received water and placed a drink order at 5:30 as we arrived a few minutes early. At 6:07 the drinks hadn’t arrived and we were told they were coming as we placed our food order. I had gone up to the hostess stand to complain about the service. Someone came by with someone else’s drinks and said he’d be back. He returned to say drinks were on him but he couldn’t decipher what the waiter had written. We reordered. 6:15 we had drinks and about 6:30 the food arrived. We ate, paid bill with drinks still on it as no time to waste to get drinks removed and make show. The food was good. Understaffed? Another couple next to us said they had waited an hour and were leaving because no dinner had arrived. We’ve been a few times. Had had good experiences-we’d taken a couple that had never been. Neither of us likely to return.
   

   The Keep Kitchen & Liquor BarResponded 1 day ago

   Hi, We're truly sorry to hear about your experience at The Keep Kitchen & Liquor Bar. We pride ourselves on our service and it's disappointing to know that we didn't meet your expectations this time. We understand the importance of timely service and we're sorry for the delay. We appreciate your feedback about the food and will certainly use it to improve. We hope you'll consider giving us another chance to provide the good experiences you've had in the past. Best, The Management Team
   

   Is this helpful?

   Report
5. M

   Melissa

   Columbus

   7 reviews

   vip
   1.0

   7 reviews

   Dined on 21 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   We waited 30 minutes for drinks and 1 hour for food that never showed up nearly causing us to miss our show.
   

   The Keep Kitchen & Liquor BarResponded 1 day ago

   Hey MelissaN, We're really sorry to hear about your experience at The Keep Kitchen & Liquor Bar. It's very disappointing to know that you had to wait for drinks and food for such a long time. This is not the standard of service we aim to provide. We understand how frustrating this must have been for you and we sincerely apologize for the inconvenience. We're taking your feedback very seriously and we'll work on improving our service times. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

   Is this helpful?

   Report
6. S

   Susan

   New York City

   1 review

   3.0

   1 review

   Dined on 21 October 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   The service was very slow. With the imited menu that they have, not sure why it was slow. The grilled chicken on my salad was warm, not hot.
   

   The Keep Kitchen & Liquor BarResponded 1 day ago

   Thanks for the feedback. We're sorry to hear that you had to wait for service and felt that our grilled chicken was not hot enough. We aim to provide excellent service and it seems we missed the mark on your visit. We appreciate your patience and hope to provide a better experience on your next visit.
   

   Is this helpful?

   Report
7. I

   Ian

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible experience! My husband and I went for an anniversary dinner and we were so impressed. We started with a cocktail at the bar; we had the Salty Dog and the Bee Sting. Well made and better than we expected, given that we are not big cocktail drinkers. Our reservation was at 5:00 and we were seated quickly. The atmosphere is great- not too dim, comfortable booths, marble tables, gas lights on the walls, and there is seating around the chefs’ station so you can see them and their creations. Not a busy Sunday, so it was quiet. Our server, Eduardo, was attentive and helpful in making decisions on what to order. We decided to get several appetizers to share and skipped entrees. More than enough food! Caesar salad was light and fresh, Gouda Mac was creamy, the Brussels sprouts were the best ever (fried and with hot honey, feta, bacon), and the charcuterie platter was incredible. Overall, we felt like we were treated specially for our anniversary, adding to the wonderful night. Can’t wait to go back!
   

   The Keep Kitchen & Liquor BarResponded 1 day ago

   Hey, Thank you for choosing The Keep Kitchen & Liquor Bar for your anniversary dinner! We're thrilled to hear that you had an incredible experience. We're glad you enjoyed our cocktail selection, especially the Salty Dog and Bee Sting. We're also pleased to know that our servers were able to assist you in your choices. We're glad you felt special because we always aim to make special occasions even more memorable. We're looking forward to welcoming you back for another memorable evening. Best, The Management Team
   

   Is this helpful?

   Report
8. A

   Andy

   Orange County

   566 reviews

   vip
   5.0

   566 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A nice brunch experience, thanks to a great server.
   

   Is this helpful?

   Report
9. T

   Tammy

   Cincinnati

   17 reviews

   5.0

   17 reviews

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   So close to The Palace Theatre! Reservation for 5:15 was great for 8:00 performance. Busier after 5:30. Food was great. They even had a rye gluten free bread for my burger. Service was great.
   

   Is this helpful?

   Report
10. B

    BENJAMIN

    Chicago

    14 reviews

    5.0

    14 reviews

    Dined on 16 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The French burger as part of Burger and Beer was delicious! It was the perfect size dinner with the French fries. My little brother and I both enjoyed it!
    

    Is this helpful?

    Report