The Korean Cowgirl at Cave Hotel

The Korean Cowgirl at Cave Hotel reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. E

   Eve

   London1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Food was great. They had a private event on at the same time so was waiting 20 minutes for a coke, service wasn’t as good as it usually is not sure if it’s because they were more focused on the event.
   

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2. H

   Helen

   Kent3 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   This is our third visit to the restaurant and unfortunately it feels like each year it goes downhill a bit. Whilst I'm aware that they were a little short-staffed, they were pretty helpful in general and did their best to attend to everyone. Multiple apologies weren't needed, especially when we weren't waiting. Staff could learn the menu better and how to pronounce more unusual menu items. Unfortunately it was the food and ambience that tipped it into 3 stars for us. The lighting was much too low and I had to use my phone torch to see the menu. We were given a seat that felt a little like a corridor to the kitchen and bathroom, and the quality of the burger was far below what I expected in terms of size and texture (I did ask for well done due to pregnancy, but it was on the chargrilled side). I've eaten better at McDonald's.The milkshakes are a redeeming feature however. I was also a little concerned that bonus birthday treats were left on the side for several hours in the restaurant and was relieved that we didn't get one for our anniversary in the end. We appreciated a drink on the house due to a rogue email I received the previous week offering one.
   

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3. D

   Daniel

   Kent1 review

   1.0

   Dined on 10 May 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 4

   Waited 45 mins for our drinks to come and when the food finally come after an hour of waiting it was cold. Such a poor service for such a expensive place should of gone nandos
   

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4. S

   Simon

   Kent1 review

   1.0

   Dined on 10 May 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The staff were completely understaffed. We had to leave due to poor service
   

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5. S

   Sophie

   Kent1 review

   2.0

   Dined on 10 May 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   We were brought vouchers as a Christmas gift, the food was great, service was absolutely horrendous! We ordered a round of drinks when our food was brought out and they eventually arrived about 40 minutes after we had finished our meal! No one checked if our food was ok even when we paid the bill! Had to ask for our bill 3 times before actually receiving it. Have always highly recommended the Cave hotel & Korean cowgirl previously, but this was very disappointing for a ‘luxury restaurant’ and the price you pay, we definitely won’t be rushing back!
   

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6. M

   M

   London2 reviews

   3.0

   Dined on 4 May 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Lovely food as usual, unfortunately not great service
   

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7. C

   Charlie

   London1 review

   3.0

   Dined on 3 May 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Had a couple drinks outside the restaurant before was very poor , ash flying about everywhere was very dirty and took about 20 minutes sitting there before we was actually served however redeemed itself when we actually when into korean cowgirl - good value for money
   

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8. S

   Sarah

   Kent2 reviews

   2.0

   Dined on 3 May 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Food ok, fairly expensive, what really let this restaurant down was the service, poor welcome when we arrived, slow service, we had to ask repeatedly for things, very slow to clear away plates when we had finished. No one asked if we wanted more drinks/desserts. We gave up in the end and got the bill.
   

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9. E

   Elena

   Kent1 review

   1.0

   Dined on 3 May 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service wasn’t welcoming and atmosphere wasn't pleasant. we were charged full price for an alcohol free cocktail?? They forgot our fries and despite telling us those will be taken off the bill - our bill still had them included. Service charge was too much for the service we received. The food didn’t taste nice - the wings were dry and burned and tasted horrible. They asked to collect our plates only 10 mins into our meal… and when I asked them to leave the mac and cheese on the table they took away the cutlery? lol I don’t recommend and will not be returning here
   

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10. P

    Paul

    Kent3 reviews

    4.0

    Dined on 1 May 2025

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 4

    So food is amazing, really tasty. Before we explain lol we asked to take a seat on the deck before our table was ready and they said it’s table service but it took nearly 30mins to get a drink and we had to go back up to the bar to order as they had forgotten us ;( our intro to the menu was very basic compared to the service on the table next to us they had a full explanation of everything. Not a biggy but we felt left out. Then an optional ! Service charge of 12.5% was added to the bill without us being aware. We worked it out when we left. No wonder their service is not as good as expected. Although food was very good the cost of a burger that was just a burger was a bit much. But hey you live and learn. Not a cheap night out ;) service could be better
    

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