The Melting Pot - Maple Shade

Review summary

1. D

   Danika

   Atlantic City3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kolbi was the best! She made our experience wonderful we will definitely come and ask for her again!
   

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2. K

   Kelli VIP

   Philadelphia21 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The staff really was disorganized and the wait for each course was so long. My husband’s salad never came until we reminded them alas well as his drink. With the price being so high service should have reflected that
   

   The Melting Pot - Maple ShadeResponded 2 days ago

   Hi Kelli, We're truly sorry to hear about your experience at The Melting Pot. We strive to provide an enjoyable dining experience for all our guests, and it seems we fell short during your visit. We appreciate your feedback as it helps us identify areas for improvement. We hope you'll give us another chance to provide the exceptional service we're known for. Best regards, The Management Team
   

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3. m

   maria VIP

   Atlantic City19 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Apparently our food order did not make it to the kitchen so waited almost an hour for our food. We were offered extra strawberries for the inconvenience. We were there over 3 hours. Also….It was my daughter’s birthday. They bought out a plate for her desert that had “happy birthday” written in it with a candle and walked away. We heard staff sing to at 3 other people. Had they not sang to others we wouldn’t have cared but we were the only ones they did not sing to.
   

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4. OT

   OpenTable Diner

   Philadelphia1 review

   4.0

   Dined on 16 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   My first time visiting this location and we had a great time. We got the big night out for 2. We got the wisconsin cheddar cheese and the cookie butter for our dessert and everything was great. My only star off is because I have been to another location that gave more dippers with the cheese/ dessert course and veggies with the entree. Would definitely visit again still and recommend it for a night out !
   

   The Melting Pot - Maple ShadeResponded 2 days ago

   Thanks for visiting us and for taking the time to leave such a wonderful review. We're thrilled to hear that you enjoyed your experience. We appreciate your feedback about the dippers and veggies and we'll definitely consider it for future improvements.
   

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5. A

   Ana

   Unspecified1 review

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took my husband for his birthday and we absolutely loved it! Thank you for our server Kolby for making his night real special! She was amazing and so sweet! We really enjoyed her as our server.
   

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   The Melting Pot - Maple ShadeResponded 2 days ago

   Hey Ana, Thank you for choosing The Melting Pot for your husband's birthday! We're thrilled to hear that you and your husband had a wonderful time. We're glad that our team was able to make your night special. We look forward to serving you again soon!
   

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6. C

   Crystal

   New Jersey2 reviews

   4.0

   Dined on 15 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was great! The cheese fondue was a little underwhelming, but the entrees and dessert were excellent.
   

   The Melting Pot - Maple ShadeResponded 2 days ago

   Thank you so much for your review!
   

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7. G

   Gabrielle

   Philadelphia14 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We took our almost 13 year old son to The Melting Pot for his first time there. He LOVED it. And so did we (we have been before). Our waiter was Angel and he was FANTASTIC. He answered all of our questions, explained the whole process, and was very patient when our son was being indecisive. He was super attentive and checked on us multiple times. He brought refills or extras of whatever we needed. We will definitely be back.
   

   The Melting Pot - Maple ShadeResponded 2 days ago

   Hello Gabrielle, Thank you so much for your kind words and for choosing The Melting Pot! We're thrilled to hear that your son loved his experience and that you had a great time with us. It's wonderful to know that our team was able to answer your questions and provide you with attentive service. We strive to make every visit enjoyable and memorable for our guests like you. We look forward to welcoming you back soon!
   

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8. OT

   OpenTable Diner

   Philadelphia1 review

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved every minute of my experience to the staff and food Can’t wait to go back
   

   The Melting Pot - Maple ShadeResponded 2 days ago

   Thank you so much for your review!
   

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9. d

   disneylaney

   Philadelphia5 reviews

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Xiao was so so good! Best server we’ve had in a long time! Thank you so much for a great time!
   

   The Melting Pot - Maple ShadeResponded on 13 March 2025

   Thank you so much! We can't wait to share this feedback with Xiao.
   

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10. N

    Nick

    Denver5 reviews

    5.0

    Dined on 1 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a wonderful girls night! Everything was delicious and Kayleigh was great. We love taking our time when we come to MP and she didn’t rush us at all. She was super friendly and upbeat and took great care of us all night!
    

    The Melting Pot - Maple ShadeResponded on 13 March 2025

    Thanks for the feedback, Nick! We're thrilled to hear that you had a wonderful girls night. We look forward to welcoming you back for another great experience soon!
    

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