The Mule - Port Dover

Review summary

1. W

   Wesley

   VIP

   Toronto

   1 review

   5.0

   1 review

   Dined on 31 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I always enjoy the Mule in Port Dover. The food and service is always excellent!
   

   The Mule - Port DoverResponded on 6 September 2024

   Thank you, Wesley!
   

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2. J

   Jacquie

   Toronto

   1 review

   5.0

   1 review

   Dined on 25 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were both fantastic! Such a cool space too.
   

   The Mule - Port DoverResponded on 29 August 2024

   Our guests are pretty awesome too!
   

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3. OT

   OpenTable Diner

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on 16 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent, as always. Having Celiac Disease, it’s vital I feel confident eating safe food. Thanks to The Mule! Service and food always great. I understand why the Port Dover menu was reduced. It’s a tricky balance to keep a business afloat. However, we do miss the bottles of Prosecco, which would be easy for the restaurant to store. The calamari and other wonderful menu items that are missing I can work around. I’m just so dang happy to be here with ya.
   

   The Mule - Port DoverResponded on 29 August 2024

   Thank you for your continued support. We absolutely love the sentiment.
   

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4. J

   Joseph

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined on 10 August 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Went for my Birthday. Out of my group I ordered first and didn't recieve my meal until the rest of the group was nearly half the way through their meals. My meal and drinks were compensated and my nephews each got a free dessert on the house which was much appreciated. Service in general was bad though, we had to ask for napkins twice, and my brother said he would have had at least two more beers if he was asked but they never did except once. Also, wasn't offered hot sauces until everyone basically had eaten half their tacos as well. And they were out of fries.
   

   The Mule - Port DoverResponded on 15 August 2024

   Thank you for choosing to join us on your birthday, Joseph. We do still apologize for the miss with timing and hope that we were able to make that up for you. We will also be following up with our team on the other issues you have brought to our attention. Thanks again.
   

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5. L

   Linda

   Toronto

   7 reviews

   5.0

   7 reviews

   Dined on 9 August 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This was a lovely experience for 5 women after The Lighthouse Theatre Production. We all ordered the tacos in various preferences and thoroughly enjoyed them. I felt the nachos were a little small for a shareable appetizer. Overall we were happy with the service and ambiance! Good job ladies!!!!
   

   The Mule - Port DoverResponded on 15 August 2024

   Thank you Linda! We're thrilled that you enjoyed.
   

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6. N

   Nancy

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on 8 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience. Loved the food. The taco deal was great...and plenty of food. Also had the spicy Marguerita...and itnwas so good, I had two...
   

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   The Mule - Port DoverResponded on 15 August 2024

   Thank you for the great times Nancy!
   

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7. OT

   OpenTable Diner

   Toronto

   1 review

   5.0

   1 review

   Dined on 26 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was fabulous. I had a Nashville chicken taco and the chips with the cheese dip were delicious.
   

   The Mule - Port DoverResponded on 30 July 2024

   Thank you for the positive vibes!
   

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8. OT

   OpenTable Diner

   Toronto

   1 review

   3.0

   1 review

   Dined on 22 July 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Our waitress seemed overwhelmed with our party of 14 and did not receive any help from other staff. She wasn’t very pleasant. The food was ok. A little heavy handed with the pickled jalapeños on every dish which were all spicey. there was not an option to decline the jalapeños especially on the kids and seniors dishes. If you don’t like heat you’ll have to ask for no jalapeños (this wasn’t written on the menu anywhere). The tacos were tiny, the queso was runny and the bean dip portion was miniscule. They didn’t have brisket which is what everyone wanted to order so i’d recommend calling ahead to see what they have if you want something in particular on the day you will be eating there. The loaded fries was very good as were the margaritas. We probably won’t eat here again as we cook this type of food better at home and for 1/8 the price.
   

   The Mule - Port DoverResponded on 30 July 2024

   We are sorry to hear that we missed the mark on your recent visit. We will be reaching out privately if you care to continue the conversation. Thank you for joining us and taking the time to leave a review.
   

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9. OT

   OpenTable Diner

   Toronto

   1 review

   2.0

   1 review

   Dined on 20 July 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Make the trip to the Mule in Hamilton where there is way better service. The food was great as always however it took 45 minutes to receive our food and another 45 minutes and having to ask 3 times to get our bill. They do not prioritize good customer service here.
   

   The Mule - Port DoverResponded on 22 July 2024

   Thank you for joining us and taking the time to leave an honest review. As you can imagine, we find the timelines you are describing to be quite troubling. We will be reaching out privately to hopefully continue the conversation. Thanks again.
   

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10. OT

    OpenTable Diner

    Toronto

    1 review

    4.0

    1 review

    Dined on 19 July 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    I found it a little on the expensive side, though the food was good. Servings are small. The taco's we chose will a little on the bland side.
    

    The Mule - Port DoverResponded on 22 July 2024

    Thank you for visiting! If you find our tacos to be a bit on the 'safe' side, we do have a variety of hot sauces available.
    

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