The Old Guinea

Review summary

1. H

   H

   London

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was excellent, and the staff were lovely, friendly, and polite. However, the service was quite slow. We had to wait a long time for plates to be cleared, to order dessert, and then again for the bill. This made the meal take much longer than it should have. Although there were plenty of staff on hand, this is an area that could be improved. Additionally, the starters didn’t arrive together but came out in bits, which disrupted the flow of the meal. That said, everything else was great, and I would definitely return. Hopefully, the speed of service will have improved by then!
   

   The Old GuineaResponded 2 days ago

   Good Afternoon, thank you very much for taking the time to review us, we are very glad you found the staff accommodating and friendly and we do apologise for the slower service on this occasion, we are in the transition stage of changing over to a new systems & tills and have been closed 4 days this week for extensive refurbishment work in the kitchen which will be great when re-open! We do hope to see you again and the service will be speedier, thank you for your feedback much appreciated. With Best Wishes The Old Guinea Restaurant & Bar
   

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2. G

   Gill

   London

   25 reviews

   4.0

   25 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely breakfast, attentive staff - enjoyed! Long, leisurely breakfast on a rainy Saturday. Comfortable surroundings and good food.
   

   The Old GuineaResponded 2 days ago

   Thank you for your great review we look forward to welcoming you again :)
   

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3. D

   Dreda

   Hertfordshire

   1 review

   2.0

   1 review

   Dined on 21 November 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   I had visited the Old Guinea about 2 years ago and had the most delicious vegetarian pizza. With that in mind I booked a table for myself and2 friends who live some distance away. Unfortunately, the food was not nearly as good. We all had pizza but they came out overcooked and I doubt they were freshly made. Very disappointing.
   

   The Old GuineaResponded 2 days ago

   Good Afternoon Dreda, Thank you for taking the time to give your feedback which is very important to us. We do apologise that the pizza was not up to standard, please always ask for it to be re-done or choose another dish we will happily do this if you are not pleased, our dough is freshly made daily and all ingredients fresh produce and local, so I will pass the feedback to the kitchen on this occasion, as we are known for our delicious pizzas. We do hope to see you again - With Best Wishes The Old Guinea Restaurant & Bar
   

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4. P

   Patrick

   Hertfordshire

   17 reviews

   4.0

   17 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our local and favourite restaurant,excellent food,effecient and friendly staff. mains and desserts very good,starters need improvement!
   

   The Old GuineaResponded on 20 November 2024

   Hello Patrick, Thank you for your review that's very nice, we hope to see you again, and your feedback about starters have been passed to the kitchen. With Best Wishes The Old Guinea
   

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5. R

   Ruby

   Hertfordshire

   1 review

   1.0

   1 review

   Dined on 17 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Having specified I did not want cheese on my Lamb Ragu it came covered in it. This was replaced but I did not finish it as it was so "gloopy" My Partner is strictly Vegetarian and was horrified to find chicken in her salad after expressing her needs on ordering. The servers were very helpful so I expect the problem is with the kitchen. The salad was taken off the bill. The 4 of us felt that there were too many table as it was crowded as one might expect on a Sunday lunchtime to be fair. Overall it was disappointing and we will not go back there again.
   

   The Old GuineaResponded on 20 November 2024

   Good Morning Ruby, Very sorry to hear this, an error indeed, we apologise and your feedback has been taken onboard, I'm glad the servers helped and removed the item from the bill, we are sorry you had a disappointing visit on this occasion. With Best Wishes The Old Guinea
   

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6. T

   TERRY

   Hertfordshire

   2 reviews

   2.0

   2 reviews

   Dined on 14 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   We both had Pizzas which tasted good but I had indigestion for six hours afterwards. My Son ordered a pint of Lemonade and Lime to drink. When the drinks arrived the Lemonade was served in a pint glass with a separate little jug of Lime which I thought was novel. Until I saw the Bill! £4.10 for the Lemonade and £1.40 for the Lime. Total £5.50 for a Lemonade and Lime! Outrageous!
   

   The Old GuineaResponded on 20 November 2024

   Good Morning Terry, I'm glad you enjoyed the pizzas, the dough is made on site and all the ingredients very fresh. Apologies for the lime cordial being charged, this was an error from the waiting staff and should not have been charged, thank you for brining this to our attention, we will happily refund this charge through our system to you, just let us know. With Kind Regards The Old Guinea.
   

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7. C

   Caroline

   London

   3 reviews

   3.0

   3 reviews

   Dined on 13 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Visited this resturant before and always had a great time, visited today with my twins for their birthday and was in the process of putting up a birthday banner and told this wasn't allowed! The two staff members who served us were so unfriendly and mumbled it was hard to understand what they were saying. Most of us ordered the chicken milanese with spaghetti as they had run out of chunky chips, the portion was big and this was tasty. The meatballs however were tastless and had hard bits of meat in the middle. We did not see any staff during our meal in order to bring this to their attention. The meatball starter and the chicken goujins were also cold but the soup and garlic bread were hot and tasty. The staff made no effort to engage with us despite informing them twice we were attending for a birthday treat. We have been coming her for five years for my twins birthday but today's visit was very disappointing and will likely not return. On a positive note the cocktails were very tasty and the view is fantastic but food needs a lot of improvement and staff could do with cheering up
   

   The Old GuineaResponded on 20 November 2024

   Good Morning Caroline, Thank you for bringing these concerns to our attention, apologies that you had a disappointing visit on this occasion, your feedback is very important to us, we will take all your comments onboard and we really hope we can meet your expectations on your next visit, thank you very much for the positives we do hope to see you again, with Best Wishes The Old Guinea
   

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8. A

   Aimee

   Seattle

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a really great meal here. The food came out quickly and everything tastes great. There were a couple of mistakes with the orders but they were so quick to rectify it with no issues so can’t fault them whatsoever. Very reasonable and will be back! :)
   

   The Old GuineaResponded on 20 November 2024

   Hi Aimee, thank you for your kind review, we are in the process of changing the tills and system here so this caused some delay apologies, we are glad you enjoyed your visit and hope to see you again soon, thank you The Old Guinea.
   

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9. M

   Maddy

   Hertfordshire

   3 reviews

   4.0

   3 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 4

   The food is largely good here but unfortunately the service cancelled can be awful depending on your server. I ordered a large bottle of mineral water and asked for ice and lemon. It arrived with neither. I got the lemon on the second request but the ice only came after the fourth! On each course, one item came quite a while after the others so one person was waiting for food. We also had a long wait and several requests for the bill. This is the second time we have had service issues, and people we know on other tables said similar. Shame as it's a lovely place.
   

   The Old GuineaResponded on 20 November 2024

   Good Morning Maddy, Thank you for taking the time to review us and give feedback as it is very important to us in order to improve, your feedback on service will be passed over to the team and we can certainly work on this, we are in the process of changing tills and the kitchen, we are glad you enjoyed the food and venue, we do hope to see you again. With Best Wishes The Old Guinea
   

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10. J

    Janet

    Hertfordshire

    1 review

    5.0

    1 review

    Dined on 3 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely meal, never ceases to amaze … staff were so nice, polite, efficient … highly recommend. Will be returning for sure .. Thank you
    

    The Old GuineaResponded on 20 November 2024

    Thank you so much for your kind review, we look forward to seeing you again :)
    

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