The Palm Court

Review summary

1. B

   Betsy

   Chicago

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   I made this reservations October 19. Nowhere did it say there were 2 rooms. We were seated in a back room and then back by the kitchen. There was No view, there was no Christmas ambiance. What a horrible experience. We should have had a choice given how long we had this reservation.
   

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2. E

   Elizabeth

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Such a fun holiday tradition. A little crowded though.
   

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3. OT

   OpenTable Diner

   Greater Boston

   1 review

   vip
   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The palm court side dining room where we were seated was very hot, and everyone was sweating. It made the experience very uncomfortable.
   

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4. H

   HELEN

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   This is ok if you want to splash out for an Eloise esque experience but the cost does not really mesh with the quality of food. If you want some cute pictures with a big price tag ... Fine, if you are looking for a quality high tea skip
   

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5. g

   ghassan

   Chicago

   9 reviews

   vip
   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff good service beautiful place we go often it is worth it
   

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6. a

   amanda

   Raleigh

   2 reviews

   vip
   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve been several times over the years and consistently had wonderful experiences. We had Sead as our server today and in previous years. He remembered us, and made the tea special for my daughters. It was a wonderful experience. As always the food and tea was delicious. We got lucky and the carolers were performing. The harpist was fantastic as always.
   

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7. D

   Deborah .

   Chicago

   33 reviews

   vip
   5.0

   33 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Palm Court made our Christmas Tea magical. My daughter and I had the best time. We have been to The Palm Court many times and it is always consistently amazing. Our server, Gabby was cheerful and helped make our experience even better.
   

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8. K

   Katherine

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Overall, it was a lovely experience. Very expensive, though to be expected.
   

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9. D

   Deb

   Minneapolis

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed the afternoon tea! The service was wonderful and we loved the tea sandwiches and tea! The specialty cocktails were delicious too! Our 7 Yo granddaughter loved the cucumber sandwiches!! Such a delightful and festive afternoon!
   

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10. R

    Robin

    Washington DC

    1 review

    2.0

    1 review

    Dined 3 days ago

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 3

    This is our fifth time attending holiday tea at the Drake, and unfortunately it was a rough experience. I’ll bullet point for simplicity: 1) When checking in on time, the person working the front desk was extremely brusque and dismissive, essentially shooing us to the side to wait an additional 20 minutes. Also, I noted in our reservation that we were celebrating our wedding 2 weeks prior and asked to sit near the harpist/fountain. This was disregarded and we were sat in the back room (where we’d never been sat before), by the constantly swinging kitchen doors. 2) my wife’s teapot did not contain enough leaves, and we had to request extra tea to get more than just flavored water. 3) Our waitress did not explain anything that was on the plates (which we heard other waiters do), and she insisted on slamming out tray and cups down on the table, and walking away without a word. 4) When bringing seconds of sweets and savories, instead of bringing new plates, she put them both on one plate, and then just put that in top of another plate in the tower that still had food on it (the salmon from a sandwich unfortunately infected the chocolate cake with salmon flavor). 5) A waiter poured water on my lap, and on my wife’s plate, and then never returned to refill waters, despite requests for refills. I’ve had so many positive experiences with afternoon tea at the Drake, and am honestly so confused by how it went today. It seemed that if there was an opportunity for something to go wrong, it happened. I noticed other tables looked disappointed with the service they received. At the price point they are charging, they need to seriously revise their customer service, or expect people to start going elsewhere.
    

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