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The Palm House, London, Greater London

The Palm House

3.2
3.2
206 Reviews
£25 and under
Latin American

Make a booking

2 people
19:00
Booked 5 times today
Experiences are available.
  • Lively
  • Good for groups
  • Hot spot
The Palm House is a vibrant bar and restaurant in central London, just moments from Victoria Station. Open 7 days a week for after work drinks, delicious pre-theatre dining, post-theatre cocktails, tropical weekend bottomless brunches and a lively Saturday night dinner party.

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    £25 and under
  • Cuisines
    Latin American, Cuban
  • Hours of Operation
    Mon–Sat 12:00–23:00 Food Served Mon–Sat 12:00–22:00
  • Phone number
    020 3780 8110
  • Payment Options
    AMEX, Cash not accepted, Mastercard, Visa
  • Dress code
    Casual Dress
  • Executive Chef
    Richard Whittington
  • Area
    Victoria
  • Parking details
    None
  • Public transit
    Victoria Underground and Victoria Train Station
  • Additional
    Bar/Lounge, Beer, Cocktails, Dancing, Dog Friendly, Entertainment, Full Bar, Gluten-free Options, Happy Hour, Outdoor Smoking Area, Patio/Outdoor Dining, Private Room, Vegan, View, Weekend Brunch, Wheelchair Access, Wine

Experiences

  • Theatre Menu

    £19.50 - £22.50 per person

    Multiple dates available
    Join us for our theatre menu before heading to the theatre! Available from 4pm until 8pm, Monday to Friday.

What 206 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.2
3.2 based on recent ratings
  • 3.3Food
  • 3.2Service
  • 3.6Ambience
  • 3.2Value

NoiseModerate

Review summary

AI-generated from verified diner reviews
The Palm House offers a vibrant atmosphere, making it an "ideal spot for after-work drinks and dinner." While the food is praised as "great," service can be slow. It's a "cute place" but can be "incredibly noisy." There's potential for improvement in communication and order management to enhance the dining experience.

206 Reviews
  1. OpenTable Diner

    London

    2 reviews

    3.0

    2 reviews

    Dined on 23 October 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4
    Overall, the food, ambience, and staff were very friendly. There is only a tiny issue in communication between the kitchen and the staff:” They should have a brief description before the service to know what's on the menu.” to avoid coming to the table several times and telling the customer that it's not on the menu. Food: My main course was the meat ( bistec); I ordered MR, but the beef was chewing, and I couldn't finish it.

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  2. Brandy

    New York City

    4 reviews

    3.0

    4 reviews

    Dined on 27 September 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3
    Looked up the place on tik tok. Thought it would be a fun brunch. It was a avg restaurant vibe. No fun music playing or live music. Maybe booked the wrong time around 3:30. Don’t know but it was dead. The nachos had cheese that was watered down and looked like soup. Strange. So didn’t bother to order anything else. Coke in a bottle was flat! The waiter was kind and replaced them which turned out fine but nachos def a No on that menu. My friend ordered tacos and hers seemed good. For the price of a drink and nachos I could have had a really nice dish somewhere. Disappointing.

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  3. Rhys

    London

    1 review

    1.0

    1 review

    Dined on 11 September 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 2
    My booking on OpenTable was for two, when I arrived at the restaurant, they said it was a booking for 5, in a rather accusatory tone. The table we were eventually given was a table for four right by the door. I checked my booking email - which confirmed I only booked a table for two. Overall the dining experience here was disappointing. Long wait times for everything except the bill. The food and drinks were delicious but the waiting around for everything ruined the experience.

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  4. Dilek

    London

    1 review

    4.0

    1 review

    Dined on 28 August 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4
    The food was great. The service was little bit slow. The place was very noisy and the music was very loud. We had difficulty hearing each other while talking.

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  5. CarolineW

    London

    48 reviews

    vip
    4.0

    48 reviews

    Dined on 25 July 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 3
    Nice good. Incredibly noisy good staff. Good atmosphere if you like Loud!

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  6. OpenTable Diner

    Aberdeen

    8 reviews

    1.0

    8 reviews

    Dined on 19 July 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    Unfortunately a very disappointing experience. The enchilada dish, for which the only option was vegan, had some alternative vegan cheese which was frankly disgusting. The Ragu also tasted quite off. The passionfruit cheesecake, while not bad, tasted as if it was recently defrosted. Service was quite poor as it took over five minutes to get a spoon for the cake. Would not recommend this one sadly.

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  7. OpenTable Diner

    Austin

    11 reviews

    3.0

    11 reviews

    Dined on 12 June 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 4
    Waitstaff was mainly rude, rarely around. Forgot orders. Had to get up to find someone to ask for our bill bc we would’ve ordered more but they never came back even with all drinks and plates empty. Cute place tho. Tourist trap for sure

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  8. SandraS

    London

    4 reviews

    1.0

    4 reviews

    Dined on 4 June 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3
    We waited very long for the food, when it arrived and was cold. the waiter was nowhere to be found. had to wait for the plates and cutlery again

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  9. KarenE

    Kent

    13 reviews

    3.0

    13 reviews

    Dined on 29 May 2024

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 4
    I love this place but this time wasn’t great, ordered drinks which took ages then to be told they had no rose or white Prosecco. Then ordered a normal rose then to be told after another 10minutes they didn’t have that either. Problem with supplier!!!!! They then said what else would you like, I said you tell me what you have and I will choose. We then got a bottle of white which they said would be on the house for all of the hassle. End of the night got the bill and had been charged for the Prosecco we never got and the bottle of wine!!!! Communication clearly not there within the team and it just made the night exhausting rather than relaxing. I would recommend to a friend and just hope they sort things out as it’s a great venue for after work drinks and dinner

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  10. ISJP

    London

    2 reviews

    2.0

    2 reviews

    Dined on 6 May 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2
    Uninspiring. Main course was OK tasting, side dish was dry, had clearly been cooked the day before and tasted of nothing making its price incredibly high. The atmorsphere is non descript soulless. Would recomment not going there at all during week ends. I guess it gets better lunchtime weekdays. Overall, would avoid, totally unnecessary and uninteresting.

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FAQs

The Palm House is rated 3.2 stars by 206 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00
Booked 5 times today
Experiences are available.
Google Map for The Palm House

150 Victoria St, London, Greater London SW1E 5LB

Dining areas

Additional information

  • Area
    Victoria
  • Hours of Operation
    Mon–Sat 12:00–23:00 Food Served Mon–Sat 12:00–22:00
  • Price
    £25 and under
  • Cuisines
    Latin American, Cuban
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    None
  • Public transit
    Victoria Underground and Victoria Train Station
  • Payment Options
    AMEX, Cash not accepted, Mastercard, Visa
  • Executive Chef
    Richard Whittington
  • Additional
    Bar/Lounge, Beer, Cocktails, Dancing, Dog Friendly, Entertainment, Full Bar, Gluten-free Options, Happy Hour, Outdoor Smoking Area, Patio/Outdoor Dining, Private Room, Vegan, View, Weekend Brunch, Wheelchair Access, Wine
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