The Pembroke

Review summary

1. D

   David

   VIP

   Washington DC

   12 reviews

   5.0

   12 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and service!!! Always great. The ambiance of an outside greenery is relaxing.
   

   Is this helpful?

   Report
2. B

   Bob

   Hong Kong

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the pasta and side protein! Short but excellent menu.
   

   Is this helpful?

   Report
3. T

   Tanya

   VIP

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and wondeful place for a working lunch. Service is always top notch.
   

   Is this helpful?

   Report
4. R

   Rick

   VIP

   Washington DC

   33 reviews

   5.0

   33 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect business lunch atmosphere right on Dupont Circle. Great food, drinks and service. Well dressed clientele.
   

   The PembrokeResponded 5 days ago

   Dear Rick, Thank you for your wonderful 5-star review! We're so happy to hear that Pembroke provided the perfect atmosphere for your business lunch and that you enjoyed the food, drinks, and service. We truly appreciate your kind words and hope to welcome you back for another great experience soon! Warm regards, Pembroke Team
   

   Is this helpful?

   Report
5. J

   Joshua

   Washington DC

   7 reviews

   3.0

   7 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service and overall experience was severely lacking today. From the 15 minute wait past our reservation time, to being asked to walk slowly to the table so it could be set, to not getting water and other drink refills unless we asked and having to ask for our check twice, it was just not a good experience. Very disappointing end to our weekend.
   

   The PembrokeResponded 5 days ago

   Dear Joshua, Thank you for your feedback. We're truly sorry to hear about the service issues you experienced during your visit. This is certainly not the level of service we strive for, and I will personally address your concerns with our team and the manager on duty that day to ensure improvements are made. We value your patronage and would love the opportunity to welcome you back for a more enjoyable experience. Warm regards, Pembroke Team
   

   Is this helpful?

   Report
6. T

   Tracey

   VIP

   Sacramento

   2 reviews

   1.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I was staying at the Dupont Circle Hotel, so I made a reservation at The Pembroke. The restaurant looked beautiful, and the menu looked good. Instead of being seated at a regular dining table, I was told that the restaurant was full and I could either sit at the bar, or take booth in the bar section. DESPITE THE FACT THAT I HAD A CONFIRMED RESERVATION!!! I ended up taking the booth because I was not interested in sitting at the bar. The booth was right across from the large entryway into the restaurant so there was a constant cool breeze blowing over my table all night. There was also a server station right behind my seat, so I could overhear all of their conversations. I believe that there is simply no excuse for refusing a regular dining table to a patron simply because they are party of one.
   

   Is this helpful?

   Report
7. G

   Glenn

   VIP

   Washington DC

   43 reviews

   5.0

   43 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 4

   Nice setting and tasty food. The service was intrusive. Multiple people asked, literally every two minutes, if we were ready to order … six times in the first ten minutes after arrival. We were rushed through the meal, and then the manager, who never stopped by to ask about the meal, informed us that we could continue our meal at the bar. Mind you, we had a reservation, and were on time. I was with an elderly friend who needed assistance. It was uncomfortable and unwelcoming.
   

   The PembrokeResponded 5 days ago

   Dear Glenn, Thank you for sharing your feedback. We're glad to hear you enjoyed the setting and food, but we apologize for the service you received. This is not the experience we aim to provide, and I will personally address this matter with our team and the manager on duty. We would love to have the opportunity to welcome you back and provide you with the experience you deserve. Warm regards, Pembroke Team
   

   Is this helpful?

   Report
8. S

   Steven

   Washington DC

   9 reviews

   3.0

   9 reviews

   Dined on 10 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The Pembroke is generally terrific. Indeed, I have been there several times for bunch and dinner. The food and service are almost always great. Tonight, the food was fine; however, the service was uneven. It took 90 minutes for our entrees to appear. The server got drink orders wrong, and our sides came too long after our mains.
   

   The PembrokeResponded 5 days ago

   Dear Steven, Thank you for sharing your feedback with us. We’re so glad to hear you’ve enjoyed your previous visits to The Pembroke, and we truly appreciate your continued support. We sincerely apologize for the delays and the service inconsistencies you experienced during your recent visit. This is not the level of service we aim to provide, and we are taking your feedback seriously to improve. We will address this with our team to ensure we deliver a more seamless experience for our guests. We hope to have the opportunity to welcome you back and provide you with the excellent service and food you’ve come to expect from us. Warm regards, Pembroke Team
   

   Is this helpful?

   Report
9. j

   jonathan

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Outstanding and attentive staff. Food was above average but not five stars. Salad had a hit of too much salt and pork was fattier than it should have been. Outstanding cocktail program including a perfectly made martini. “See and be seen” vibe.
   

   The PembrokeResponded on 13 December 2024

   Dear Jonathan, Thank you for sharing your feedback and for highlighting our outstanding and attentive staff. It’s wonderful to hear you enjoyed our cocktail program, especially the perfectly made martini, as well as the vibrant “see and be seen” vibe of our restaurant. We appreciate your comments on the food and will take them into consideration as we continue to refine our offerings. Your insights are invaluable in helping us improve, and we’re committed to ensuring every detail of your dining experience exceeds expectations. We hope to welcome you back soon for an even better visit! Warm regards, Pembroke Team
   

   Is this helpful?

   Report
10. A

    Adonis

    Washington DC

    1 review

    5.0

    1 review

    Dined on 6 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We love our experience at dinner at Pembroke. The server was amazing and really made our time feel special .
    

    The PembrokeResponded 5 days ago

    Dear Adonis, Thank you for your wonderful 5-star review! We’re so glad to hear that you had a memorable dinner and that our server made your experience extra special. We can’t wait to welcome you back for another great time at Pembroke! Warm regards, Pembroke Team
    

    Is this helpful?

    Report