The Plough, Alnwick

Review summary

1. S

   Sonya

   Yorkshire

   8 reviews

   1.0

   8 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   We booked for Christmas Dinner after reading the reviews, what a total let down. The hotel has just changed hands and the new owners seemed utterly clueless. The service and food were disgraceful, after nearly two hours we left before our dinner plates were cleared and dessert served. The place was grubby too but the beer was good!
   

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2. K

   Keith

   London

   1 review

   3.0

   1 review

   Dined on 13 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Extremely long wait for food, over 40 minutes with only 4 other tables occupied. Dead atmosphere due to it being so quiet. Female staff member was great, two male staff including the manager who was working wearing his coat were very nervous and didn't appear competent or in control. The manager was apologetic for the wait for food and offered us free desserts.
   

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3. P

   Pam

   Newcastle

   9 reviews

   4.0

   9 reviews

   Dined on 11 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Convenient location nr town centre, with plenty of parking nearby. Staff friendly and helpful, service time acceptable. Food good and inexpensive. Looking a bit rough round the edges but just been taken over so hopefully will be fixed (toilets mainly).
   

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4. S

   Suzette

   Derbyshire

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had sausages and mash and fish and chips , both cooked to perfection . And to follow the Sticky Toffee pudding. . Really quick service and cheery staff . Wishing you every success in this new venture.
   

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5. S

   Sarah

   Newcastle

   1 review

   1.0

   1 review

   Dined on 29 November 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Despite pre booking and receiving an email on the day to confirm we were attending - when we got there they seemed to be surprised we had a table booked. And despite the website saying their Christmas menu started 20th November - they had nothing Christmassy at all - no decorations no menu. When we asked said they’d just changed ownership and hadn’t got a menu sorted. Wouldn’t have been so bad if the normal menu was ok but I was very limited - the stake and ale pie was the size of a small Yorkshire pudding- awful oven chips hardly cooked and peas were awful . Heating wasn’t even on so room was freezing. The best thing about the meal was it was so quiet in the room that the 4 of us had a great chat as there was no other noise. Sorry to give a bad review I hope you improve things as you get yourselves established.
   

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6. P

   Philip

   Bath

   2 reviews

   5.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely place, great surroundins and atmosphere, very pleasant and helpful staff and very good good. Excellent burger, real chargrilled beef flavour. Will go again. Another table had a noisy young dog.
   

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7. A

   Alison

   Edmonton

   1 review

   2.0

   1 review

   Dined on 27 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Service was pretty poor, food order taken incorrectly and took a long time to arrive. Food was pretty standard but reasonably priced at least
   

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8. J

   Julie

   Newcastle

   1 review

   1.0

   1 review

   Dined on 23 October 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   Not serving cocktails and hardly no food choices on the menu! When food eventually arrived it wasn’t worth the money!
   

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9. J

   Jayne

   Yorkshire

   1 review

   4.0

   1 review

   Dined on 19 October 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   We were initially disappointed as we went for steak after looking at the menu online. But when we got there they were running a reduced menu do to being in middle of ownership change. The staff were friendly, helpful, and the food was fine, just not what we wanted. But couldn't fault them working under pressure as busy night.
   

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10. K

    Ken

    Lancashire

    7 reviews

    2.0

    7 reviews

    Dined on 16 October 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    On arrival there were no staff to greet us. After 5 minutes a young lady appeared from upstairs and was quite brusque in her manner, not a good start. The food was average at best, the chicken skewer was dry & definitely not freshly cooked. Our main course steak pie & frattata was adequate. Would we dine here again? No! The Plough was clearly understaffed on our visit with one young lady rushing about doing everything. Alnwick is a lovely town with far better places to eat.
    

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