The Prince Bonaparte

Review summary

1. A

   Alissa

   London

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is delicious, the staff very nice and the pub is cosy with great atmosphere. Amazing place!
   

   The Prince BonaparteResponded 2 days ago

   Hi Alissa Thank you so much for your review. We're happy to hear you had such a positive experience with us! Was our pleasure to have you. We hope to see you soon! Team Bonaparte
   

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2. H

   Harish

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined on 16 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Food came two hours after being ordered and then chicken was cold and uncooked for me. One of the others at the table had a hair in the food. Manager was apologetic, blamed kitchen, but did what she could and comped the meal. Waiter was nice, but pretty useless as a server — didn’t check up on us even though food was very late. Perhaps this was a one-off with kitchen issues as I’ve heard good things from friends. Is a fun pub for a drink at least.
   

   The Prince BonaparteResponded on 17 February 2025

   Hi Harish I sincerely apologize for the experience you had. We strive for 100% satisfactions for both our food and service, and it's disappointing to hear that we fell short. We truly value your feedback, and I can assure you we are taking steps to prevent this from happening again. We would love the opportunity to make it right. If you decide to give us another chance, we will do everything we can to ensure your next experience exceeds your expectations. Thank you again for your understanding and for allowing us the opportunity to improve. Kind regards Joanna Janik, General Manager
   

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3. L

   Liz

   Bristol

   1 review

   5.0

   1 review

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place! Buzzy Saturday night without being too mad. Good but relaxed service, excellent food.
   

   The Prince BonaparteResponded on 16 February 2025

   HI Liz Thank you so much for such a great review and recommendation. We are really appreciate it and can't wait to see you again! Team Bonaparte
   

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4. C

   Carole

   London

   2 reviews

   5.0

   2 reviews

   Dined on 26 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Would like to thank Joanna the Manager for rectifying my previous complaint so swiftly and my husband and I had a wonderful time on Sunday and the food was exceptional.
   

   The Prince BonaparteResponded on 31 January 2025

   Hi Carole, We are sorry to hear of your experience with us as this is not our usual standards by any means and I would like to apologise for this. We do appreciate all kinds of feedback and I will definitely pass these comments on to the teams so we can avoid these poor service steps in the future. We would love to see you again in the future so we can offer you a true Bonaparte experience. Once again, our apologies. Team Bonaparte
   

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5. M

   Marek

   London

   4 reviews

   4.0

   4 reviews

   Dined on 16 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very pleasant Nice staff Nice food Not too noisy Great place
   

   The Prince BonaparteResponded on 20 January 2025

   Hello Marek, Thank you so much for your review. We're happy to hear you had such a positive experience with us! Was our pleasure to have you. We hope to see you soon! All the Best, Team Bonaparte
   

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6. S

   Stephen

   VIP

   London

   8 reviews

   4.0

   8 reviews

   Dined on 8 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Really enjoyable meal on the evening of the pub quiz. Great value!!
   

   The Prince BonaparteResponded on 9 January 2025

   Hi Stephen Thanks for leaving us a review, if there's anything we could have done to get five stars please let me know by emailing me at location-email. Best regards Team Bonaparte
   

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7. L

   Louis

   London

   1 review

   5.0

   1 review

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ths place was absolutely incredible! 10/10 all across the board. Absolutely delicious Sunday roast with crispy well seasoned potatoes! Service, food, atmosphere, location all perfect on a rainy winter afternoon. Looking forward to my next visit. Thank you!
   

   The Prince BonaparteResponded on 7 January 2025

   Hi Louis Thank you so much for your review. We're happy to hear you had such a positive experience with us! We hope to see you soon! Team Bonaparte
   

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8. S

   Sian

   Gloucestershire

   6 reviews

   5.0

   6 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing atmosphere, exceptional food. A truly great Christmas Day meal.
   

   The Prince BonaparteResponded on 27 December 2024

   Dear Sian Lovely to read your comments about your experience, I'll make sure to pass them on to the rest of the team. Christmas Day is very special so we're happy we could meet your expectations! We are looking forward to seeing you next time! Team Bonaparte
   

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9. E

   Emmanuelle

   VIP

   London

   8 reviews

   4.0

   8 reviews

   Dined on 15 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We were disappointed by the food… the beef roast nore the Fish&Chips nore the chocolate cake were that good.
   

   The Prince BonaparteResponded on 28 December 2024

   Hi Emmanuelle We are sorry to hear of your experience with us as this is not our usual standards by any means and I would like to apologise for this. We do appreciate all kinds of feedback and I will definitely pass these comments on to kitchen team. W e would love to see you again in the future so we can offer you a true Bonaparte experience. Team Bonaparte
   

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10. S

    Sue

    VIP

    London

    6 reviews

    4.0

    6 reviews

    Dined on 9 December 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Really nice local pub with delicious food and nice service - will be back
    

    The Prince BonaparteResponded on 13 December 2024

    Hi Sue Thanks for leaving us a great review, if there's anything we could have done to get five stars please let me know by emailing me at location-email. Team Bonaparte
    

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