The Pump House

Review summary

1. JB

   JB15

   Charlotte

   6 reviews

   5.0

   6 reviews

   Dined on 21 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had absent drinks on the patio. Nice Riverview. It was a little muggy and we had a few yellow jackets buzzing around. But otherwise very nice. The waiter was very attentive, but not overbearing. Food came out quickly and was excellent.
   

   The Pump HouseResponded on 3 August 2024

   Thank you for taking the time to write a review. We are addressing the yellow jacket situation with traps. Please let me know if there is anything we can do to make your next visit more enjoyable. Best Regards, Robert Dean General Manager
   

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2. M

   Momof4

   Charlotte

   5 reviews

   4.0

   5 reviews

   Dined on 21 July 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We visited the Pump House for restaurant week. Overall, it was very good. We did not care for the tomato bisque or the wedge salad (appetizers), but the main dish and dessert were very good. I would recommend.
   

   The Pump HouseResponded on 7 August 2024

   Thank you for taking the time to leave a review. We look forward to seeing you again. Robert Dean General Manager
   

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3. MG

   MichaelG

   Tampa

   29 reviews

   5.0

   29 reviews

   Dined on 20 July 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   **Wait Staff:** Our waitress was personable and friendly, offering valuable insights into the dishes. However, I did find that our drinks went unattended for too long. We would have enjoyed significantly more cocktails had she maintained closer attention to our table. I prefer not to have to flag down staff for cocktail refills. --- We began with the Deviled Eggs and Fried Okra. The Fried Okra was excellent, showcasing that well-executed deep frying can enhance the dish. The Deviled Eggs, a classic favorite, delivered on both flavor and creamy texture. The presentation was good overall, though the crispy country ham seemed out of place—it appeared to be hastily added and had a somewhat stale texture. Additionally, the sweet pepper jam seemed either too subtle or missing. Despite these minor issues, the eggs themselves were well-executed and worth recommending. --- We had three entrees for our main courses: Iceberg Wedge Salad with Grilled Salmon: The salmon's flavors were outstanding, achieving a perfect balance that complemented the fish without overpowering it. However, the cooking temperature of the salmon was disappointing. I told my family member to order it at the chef's choice of internal temperature because, usually, the chef knows best. While I usually trust chefs to cook fish to the appropriate temperature, this particular piece was slightly dry and served lukewarm. I recommend specifying your preferred temperature when ordering. Despite this, the dish remains worth trying for its excellent flavor. --- Filet with Roasted Garlic Yukon Mash: This dish showcased an exceptional flavor profile, with the steak cooked to the perfect temperature. The Yukon potato mash was a superb complement. However, the Tabasco onions, while intended as a garnish, detracted from the overall presentation. I suggest either reducing the amount of onions or placing them on the side to better highlight the steak and potatoes. The portion size was generous.
   

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   The Pump HouseResponded on 13 August 2024

   Thank you for taking the time to write this review! We look forward to seeing you again. Robert Dean General Manager
   

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4. OT

   OpenTable Diner

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined on 20 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing. Very decadent! Our server Steven was also very professional and friendly and made great recommendations.
   

   The Pump HouseResponded on 13 August 2024

   Thank you for the review! We look forward to seeing you again. Robert Dean General Manager
   

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5. AM

   AnthonyM

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined on 20 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent foot and service.. Can be a little louy at times.
   

   The Pump HouseResponded on 7 August 2024

   Thank you! We look forward to seeing you again. Robert Dean General Manager
   

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6. HF

   HoosierFoodie

   Charlotte

   17 reviews

   5.0

   17 reviews

   Dined on 20 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve dined at the Pump House a few times, but they knocked it out of the park tonight. Service and food were on point for Queen’s Feast. Portions were great the meal from start to finish was excellent. Highly recommend the fried green tomatoes, short rib and cheer wine chocolate cake!
   

   The Pump HouseResponded on 13 August 2024

   Thank you for the taking the time to express yourself in this review. We look forward to seeing you again. Robert Dean General Manager
   

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7. RS

   RodS

   Charlotte

   5 reviews

   5.0

   5 reviews

   Dined on 20 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first Queen’s Feast outing for 2024. I had the shrimp cocktail appetizer and the braised short ribs. And for dessert the peach cheesecake. Every thing was delicious. The service was excellent and very attentive. The host came by numerous times to make sure everything was perfect.
   

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   The Pump HouseResponded on 3 August 2024

   Thank you! We look forward to seeing you again. Robert Dean General Manager
   

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8. OT

   OpenTable Diner

   Charlotte

   1 review

   5.0

   1 review

   Dined on 19 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time guest and we enjoyed the Pump House. We Plan to return.
   

   The Pump HouseResponded on 29 July 2024

   Thank you for the great review! We look forward to seeing you again. Robert Dean General Manager
   

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9. AU

   AUSTINE

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined on 19 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always another great experience at the Pump House in Rock Hill. From the bartenders precision on crafting drinks to Chloe our waitress, who attended to every need. She when to engage and when to stand aside. Drinks never went dry and food was brought out timely. The food, as always, was delicious. The ambiance was perfect. The management made its rounds to each table, giving a feeling of importance. 5 star rating to the Pum House and Chloe.
   

   The Pump HouseResponded on 30 August 2024

   Thank you for your fantastic review! We're thrilled to hear that you had another great experience at The Pump House. It's wonderful to know that the bartenders' precision and Chloe's attentive service made your visit memorable. We're glad your drinks were perfectly crafted and that the food was timely and delicious. It's also great to hear that the ambiance and management’s attention added to your experience. We truly appreciate your kind words and your 5-star rating for both The Pump House and Chloe. We look forward to welcoming you back soon! Best regards, Pump House Management
   

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10. DL

    DavidL

    Charlotte

    17 reviews

    5.0

    17 reviews

    Dined on 19 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Enjoyed a wonderful meal with friends and selected the NY Strip off the Restaurant Week Menu. Shrimp cocktail was presented in a unique way and was delicious. The Cheerwine chocolate cake for desert was also very good. Finished up with a nice expresso! Service was also top notch.
    

    The Pump HouseResponded on 30 August 2024

    Thank you for your wonderful review! We're delighted that you enjoyed your meal with friends, especially the NY Strip and the shrimp cocktail. It's great to hear that the Cheerwine chocolate cake and espresso were the perfect finish to your meal. We're also glad that our service met your expectations. We appreciate your kind words and look forward to welcoming you back for another top-notch dining experience! Best regards, Pump House Management
    

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