The Salt Line - Navy Yard

Review summary

1. A

   Amanda

   Philadelphia

   1 review

   4.0

   1 review

   Dined on 14 December 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   Food was delicious and drink was good. Service was terrible. Waiter was uninterested and didnt want to be there. He did not introduce himself and never check on us. Other servers were having to do his work. Unfortunate because food is so good.
   

   The Salt Line - Navy YardResponded 7 days ago

   Hi, Amanda! We're thrilled to hear you enjoyed the food & drinks, however we're sorry to learn that the service didn't meet your expectations. It's disappointing to hear your experience was impacted by a lack of attention from your server, & we sincerely apologize for that. We take pride in providing a welcoming & attentive experience, so it's concerning to hear this wasn't reflected during your visit. We do work as a pooled house & follow a team-service model so it's not unusual for several servers to assist with one table, but obviously no member of the team should ever appear disinterested or unengaged. We’d love the opportunity to make it right & hope you'll give us another chance to show you the level of service you deserve. Thank you again for your feedback. Best, Chelsea
   

   Is this helpful?

   Report
2. D

   Donna

   VIP

   Dallas

   19 reviews

   4.0

   19 reviews

   Dined on 5 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was OK, but I don’t understand the high ratings.. the coleslaw was pretty awful.. the salad was over salted and the oysters on the Waterman’s platter (fried seafood platter) were overcooked, the shrimp were small, like salad shrimp, the scallops had an ammonia taste .. inedible .. our server was really nice but I wouldn’t go back or recommend this to an out of town visitor 
   

   The Salt Line - Navy YardResponded on 6 December 2024

   Hi, Donna! Thank you for sharing your experience with us. We’re sorry to hear that your visit didn’t meet your expectations. We so wish we had been made aware of your displeasure while you were here so we could have removed these items from your bill and found you something else that you truly loved! We take pride in serving fresh, delicious seafood and ensuring every dish meets the highest standards, so it’s disappointing to hear we fell short. We’re pleased to hear you had a positive interaction with your server, but we regret that the overall experience left you feeling dissatisfied. Your feedback is invaluable in helping us improve and we hope that you would be willing to give us another try to impress you! Best, Chelsea
   

   Is this helpful?

   Report
3. E

   Elizabeth

   Washington DC

   5 reviews

   5.0

   5 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We absolutely had the best night at Salt Line with Cheryl , who was fabulous! It was the night after Thanksgiving and you would think the staff would not be enthusiastic to work and Cheryl and the hostess and every single person was incredible! Thank you Cheryl and Salt Line for a great evening!
   

   The Salt Line - Navy YardResponded on 1 December 2024

   Hi, Elizabeth! Thank you so much for your amazing 5-star review! We're thrilled to hear that you had such a fantastic evening at The Salt Line - Navy Yard! Cheryl and the entire team will truly appreciate your kind words. It means a lot to us that you felt welcomed and well taken care of. We’ll be sure to pass along your thanks to Cheryl and the rest of the staff! We can't wait to welcome you back for another great evening soon! Best, Chelsea
   

   Is this helpful?

   Report
4. L

   Lou

   VIP

   Jacksonville

   1 review

   5.0

   1 review

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter, Chris was fabulous! Food and drinks were great!
   

   The Salt Line - Navy YardResponded on 30 November 2024

   Hi, Lou! Thank you so much for your kind words and your 5-star review! We’re thrilled to hear that you had a great experience with us. We’ll be sure to pass along your compliments to Chris—he’ll be so happy to hear that you thought he was fabulous! We're also glad you enjoyed the food and drinks. We truly appreciate your support and look forward to welcoming you back soon for another fantastic experience! Best, Chelsea
   

   Is this helpful?

   Report
5. S

   Seth

   Columbus

   1 review

   1.0

   1 review

   Dined on 23 November 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   extremely overpriced and some of the food was good but also some not that great
   

   The Salt Line - Navy YardResponded on 23 November 2024

   Hi, Seth! Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. We understand that pricing and food quality are important, and we’re sorry to hear that some of the dishes didn’t live up to your standards. Your comments are invaluable as we strive to improve, so if it would be possible for you to reply with a bit more information regarding where we fell short, we would greatly appreciate it! We hope to have the opportunity to welcome you back and provide a better experience in the future. We hope you'll give us another chance to impress you in the future. Best, Chelsea
   

   Is this helpful?

   Report
6. J

   Jordan

   Washington DC

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Salt Line never disappoints. Had a great girls night with fantastic crab dip, a great fish sandwich and delicious desserts. Staff was incredibly helpful and kind throughout our experience. Will be going back!
   

   The Salt Line - Navy YardResponded on 13 November 2024

   Hi, Jordan! Thank you so much for the fantastic 5-star review! We're so glad to hear you had a great girls' night with us, and we’re thrilled that you enjoyed the crab dip, fish sandwich, and desserts. It's always a pleasure to know that our guests have had a wonderful experience, and we really appreciate you taking the time to share your kind words. Our team takes a lot of pride in providing great service, so it's wonderful to hear that you found the staff to be helpful and kind throughout your visit. We can't wait to welcome you back for your next night out! Best, Chelsea
   

   Is this helpful?

   Report
7. J

   Jenn

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The Salt Line is our goto after a Washington Spirit game. We generally sit at the bar and the service, because it gets so busy, is a bit slower but that’s ok. Save with one bartender, our experience is always mediocre and only the one bartender ever acknowledges it. Either food is missing, we aren’t given menus forever, drinks never come, when asking for the whisky menu we get odd looks…Nothing that stops us from going back as the oysters are great but others may be put off.
   

   • 

   The Salt Line - Navy YardResponded on 21 November 2024

   Hi, Jenn! Thank you so much for your feedback and for being a loyal guest after Washington Spirit games! We're glad to hear you enjoy the oysters and appreciate you sharing your experience. We apologize for the occasional slow service, and we’re grateful for your patience. We’ll work on ensuring a more consistent experience for everyone, and we’ll definitely pass along your comments to our team. We look forward to welcoming you back for another great visit soon! Best, Chelsea
   

   Is this helpful?

   Report
8. D

   Dion

   Seattle

   6 reviews

   4.0

   6 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   This was our first time to the Salt Line and it was very good. We liked the range of options for entrees and the crab cheese dip was fantastic. Our server was attentive and personable and the decorations of the restaurant were welcoming. The quality of food was good but for the price we would have liked more attention to the flavors. Overall, we recommend this place for a nice night out for 2 for a small group of friends.
   

   The Salt Line - Navy YardResponded on 11 November 2024

   Hi, Dion! Thank you so much for your thoughtful 4-star review! We're thrilled to hear you enjoyed your first visit to The Salt Line and that you liked the variety of entrees, as well as the Baked Pimento Crab Dip. We're also glad to hear that our service and ambiance made for a welcoming experience. We appreciate your feedback on the flavors - would it be possible for you to reply back with more details regarding which dishes and which flavors you felt fell short? We’re happy to know you would recommend us for a night out, and we look forward to welcoming you back soon! Best, Chelsea
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   VIP

   Washington DC

   8 reviews

   4.0

   8 reviews

   Dined on 26 October 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The view from inside and outside are memorable. The food is great and with good drinks.
   

   The Salt Line - Navy YardResponded on 1 November 2024

   Hi there! Thank you so much for your 4-star review! We’re thrilled to hear that you enjoyed the memorable views and found our food and drinks to your liking. Your feedback means a lot to us, and we’re always striving to make every experience even better. We hope to welcome you back soon for another great visit! Best, Chelsea
   

   Is this helpful?

   Report
10. K

    Kathryn

    Orange County

    1 review

    1.0

    1 review

    Dined on 19 October 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Two stars off for the food quality Two stars off for service The food is just not tasty. Period. We ordered a-lot of food and maybe 1or 2 of them were okay. Maybe a 3out of 5 and the rest were 1or 2 out of 5. Scallops smelled bad and fishy Seafood was NOT fresh. Didn't have tabasco sauce for the oysters. They had their "own" hot sauce which would be fine if it had been tasty.. which it wasn't. For the price they set (which was not cheap) the food just tasted... bad Service was mediocre. Not very attentive and the servers looked "busy" but it wasn't even that busy. They straight out ignored us on purpose several times. For this quality of food and service we will NOT be coming back. And I discourage anyone else. Save your money for someplace else
    

    The Salt Line - Navy YardResponded on 20 October 2024

    Hi, Kathryn! I'm truly sorry to hear about your experience. We strive to provide high-quality food and attentive service, and it’s disappointing to learn we fell short during your visit. We take these matters seriously and will address your feedback with our team to ensure improvements. I wish we had been made aware of your displeasure in these items while you were here so we could have taking them off your bill and found you something else that you would have loved! I’d still be happy to discuss this matter further if you are willing to continue this conversation? We appreciate you bringing this to our attention, and I hope you might reconsider giving us another chance in the future. Hope to hear back from you! Best, Chelsea
    

    Is this helpful?

    Report