The Source at The Lodge at Suncadia

Review summary

1. B

   Bob

   San Francisco

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Service was really slow. Food was OK but nothing special.
   

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2. d

   dave

   Seattle

   14 reviews

   3.0

   14 reviews

   Dined on 25 January 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Staff were truly exceptional. Very friendly and attentive. Decor was very light and pleasant. Menu is a “book” with far too many pages and no tabs to find the section desired. Food descriptions left us scratching our heads and googling definitions. What arrived looked attractive on the plate but was bland and disappointing. They did have a good number of zero alcohol drinks which is welcome to us. It was an “ok” experience but I doubt we would return until there is a significant menu change.
   

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3. K

   Kelly

   VIP

   Seattle

   11 reviews

   3.0

   11 reviews

   Dined on 19 January 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   The food was not good. Grisly burger, overcooked salmon, watery mashed potatoes, flavorless broccoli on, and wet mac and cheese. The waffle fries are good though!
   

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4. M

   Michael

   VIP

   Seattle

   3 reviews

   2.0

   3 reviews

   Dined on 3 January 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Reservations are pointless. Seated late. 10 tables open. The hostess told people the wait was over an hour despite open tables. Took over 40 minutes to get our food. They will serve the lounge and lobby patrons by the fire before the people with reservations. Our server was never around. We were comped a $5 drink for the excessive wait. Overpriced. Eat in your room or go to the Stonehouse. Superior service.
   

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5. R

   Rick

   Hawaii

   34 reviews

   5.0

   34 reviews

   Dined on 2 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service and food! Friendly staff and very accomadating.
   

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6. G

   Gloria

   VIP

   Seattle

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service. The waitress was fun, foods were good. It was a good new year’s even dinner
   

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7. M

   Molly

   VIP

   Seattle

   12 reviews

   4.0

   12 reviews

   Dined on 31 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Keyshawn was a great server. Easy going for our slow pace with kiddos and helpful on the bar menu. We ordered the curry and it was not what you’d expect a curry to be - sowish we had ordered something else. Kids were happy with their chicken strips and fries.
   

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8. R

   Rudy

   Seattle

   1 review

   3.0

   1 review

   Dined on 29 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Curry was excellent, best we ever had, service was amazing, super charismatic, steak was comparable to a truck stop dinner. Asked for medium-rare and got overcooked well. Recommend they switch to ribeyes and use a sauce if they are going to over cook steak like a diner. It was tough (not strip tough, overcooked tough) and tough to eat. Convenient for being at the lodge but be careful at what you choose.
   

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9. B

   Brett

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on 28 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our waitress was awesome. Friendly, knowledgeable and pleasant. Beyond her control, the kitchen and bar were backed up for at least 40 minutes. The food was delicious and again our service was great but the time wait was really bad. In addition, what once was a cozy place with ambiance, you have turned the place into a cafeteria with no ambiance or comfortable feel. This was obviously done to maximize profits. Typical Hyatt model. The chef and staff should be commended for having to work in a place that lacks imagination when it comes to the customer experience.
   

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10. H

    Howard

    London

    2 reviews

    2.0

    2 reviews

    Dined on 26 December 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 5

    Worst prime rib I've ever had in my life. I didn't know someone could mess up prime rib as bad. It was somehow really dry and insanely salty. It was inedible. Took one bite and left the rest. I asked the waitress if the Mac and cheese was good. She said it was good and the cheese was different than typical Mac and cheese so I decided to try it. I was amazed at how someone could make Mac and cheese taste like nothing. I was surprised that there was cheese on it at all. It tasted like boiled noodles with nothing on it. The only thing edible was the burger and fries which wasn't even good. It was just edible. The drinks actually tasted good but came out super late. The waitress was nice enough to comp those. The table next to us also said the food was horrible as did another random couple we met outside in the hall. All in all a bad dinner service. My theory is that the head chef must've been out for the Christmas holiday.
    

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