The Café Southern Kitchen & Cocktails

Review summary

1. V

   Vicki

   Louisville

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were a group of 9 and table was ready for us. Service was on time. Only request would be some reduction in noise levels.
   

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2. T

   Teresa

   VIP

   Louisville

   55 reviews

   5.0

   55 reviews

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Greeted immediately by friendly people as we entered the front dining room that had live music today, Sunday. Our dining area was a very attractive bricked wall space , that had a cozy feel, while being fairly open. Our attentive server Dee was friendly and kept us informed about our cocktail order and food order. All three of us enjoyed our breakfast meals although you can have lunch too. We would highly recommend The Cafe for breakfast,brunch or lunch!
   

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3. S

   Shawnna

   Louisville

   1 review

   5.0

   1 review

   Dined on 28 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service food and atmosphere! Highly recommend!
   

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4. E

   Eric

   Louisville

   1 review

   4.0

   1 review

   Dined on 23 December 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Been multiple time always a easy win. Portions seem to have gotten smaller.
   

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5. J

   Jenni

   Louisville

   2 reviews

   5.0

   2 reviews

   Dined on 23 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and the Holiday ambiance eas great.
   

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6. J

   Jennifer

   VIP

   Western NC

   12 reviews

   4.0

   12 reviews

   Dined on 22 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good-not great. Service was lacking which may be expected during the holidays. I was also there for dinner about a week ago and not very good service then either.
   

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7. K

   Katelyn

   VIP

   Louisville

   4 reviews

   2.0

   4 reviews

   Dined on 22 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food was amazing. Service and Ambiance, not so much. We only saw the server 3 times, to give us water, and check in after food was brought by someone else and when the check was given. He was not attentive at all, we were seated by a filthy wall, and drinks made at the bar were gross. It was an overall not-so-great experience. Inside was not decorated at all considering all the festive things outside, staff wasn't friendly or look like they knew what was going on - if it was not for the food, I would not be returning
   

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8. S

   Stephanie

   VIP

   Louisville

   24 reviews

   2.0

   24 reviews

   Dined on 22 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   It was unexpectedly a disappointing visit, but the manager was gracious and didn’t make excuses…just comped our bill. So therefore I feel compelled to say thank you and we will try again. We made reservations weeks in advance so we could go ice skating for my daughters birthday afterwards. (But service was so delayed we almost had to nix the skating.) Food was delicious once we got it (1hr15min after ordering), drinks were not so delicious after waiting 45 minutes for those. Music was really nice, but a little loud for the echoing concrete lobby room (but I’m sure I requested inside the actual restaurant weeks beforehand in our open table reservation). Thank you Manager for finally getting involved and trying to make things right!
   

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9. OT

   OpenTable Diner

   Louisville

   2 reviews

   5.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food and Drinks were Fabulous. The Best Bloody Mary ever!
   

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10. K

    Kelly

    Louisville

    1 review

    2.0

    1 review

    Dined on 21 December 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    French toast was soggy. Sausage was cold. Took 15 to 20 minutes to get hot sausage, server brought it after we finished our meal. We had 4 diners. Another person said her food was so-so and doesn’t plan to come back. One diner had the hot brown - it was good but not as good as previous visits. Took more than 15 minutes to get a cup of coffee. Server was unorganized, whenever she came to the table, she had an excuse for what she forgot. There were at least 4 different times she came to the table and she mentioned she forgot something. She brought out our checks with no pens. Our holiday lunch with friends was disappointing. The food was cold and just fair. Server disappeared and wasn’t attentive. Overall it was a poor, frustrating and disappointing experience that put a damper on our Christmas brunch. As the person who suggested The Cafe, the entire experience made me look bad in front of my friends. I’ve been coming to the restaurant for years, since it was in the antique mall. It’s not the same. Service is not good, and the quality of the food has declined. Such a shame. This place used to be a gem and a top brunch spot. Today it was a waste of money. The server not dealing with our cold food and then bringing it at the end of the meal after we were finished, says it all.
    

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