The Troll Pub at the Wheel House

The Troll Pub at the Wheel House reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Shari

   Cincinnati2 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Because of our wonderful server and the delicious food we would return again but only if the music was not blaring my 11 year-old grandson ended up with a horrible headache. It was Easter Sunday and a hard rock blaring through the dining room was extremely unacceptable. It showed complete disregard for the gas. However, our server did ask that the music level be turned down which it was although hard rock continue to Blair. A good management company will assess the event the time of day and the age group of the guest before they decide to choose a certain genre in music.. this restaurant has a wonderful opportunity to increase its business substantially, but is really missing the boat.
   

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2. J

   John

   New York City1 review

   1.0

   Dined on 12 April 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Wrong food came out. Had to ask for utensils and napkins. Got the sense the server had no interest to be there. Music was as incredibly loud for a family atmosphere. Food was mediocre at best. Big pass!!
   

   The Troll Pub at the Wheel HouseResponded on 13 April 2025

   Thank you for taking the time to leave a review. We’re sorry there were issues with your food and service and you had a negative experience with us! We would love to make it up to you if you . We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies for any inconvenience this may have caused. Your feedback helps us get better every day.
   

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3. W

   Wendy

   Cincinnati5 reviews

   5.0

   Dined on 5 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service! They were very hospitable and our food came out quickly!
   

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4. J

   Justin

   Chicago25 reviews

   2.0

   Dined on 29 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The wait for our food was really long. At least 45 minutes. Service was spotty. When we finally got our food, my entree was a salad and the lettuce was really mushy.
   

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5. R

   Rae Jane

   Cincinnati31 reviews

   3.0

   Dined on 29 March 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   We made our reservations on Open Table, but they were not ready for us, and we had to wait. Our food was okay, but not exceptional. The time between ordering and receiving our food was longer than it should have been for the sandwiches we ordered. Our server seemed to have little concern for serving us or even acting friendly. This place was very loud due to the poor acoustics, and we could hardly talk.
   

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6. R

   RENEA VIP

   Cincinnati8 reviews

   4.0

   Dined on 29 March 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect stop for a quick dinner. It was a fun environment. Lots of friendly staff ready for the rush ncaa bball tournament games
   

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7. C

   Carey

   E. Tennessee2 reviews

   4.0

   Dined on 22 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We were able to seat a table of 12 with a reservation which was great! Food was good. You do have to pay to park, but other than that it was a fun vibe with plenty of seating.
   

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8. J

   John

   Cincinnati1 review

   4.0

   Dined on 18 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Table for 8 no problem before Final 4 games at UD Thanks
   

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9. AK

   AnneK VIP

   Chicago3 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious! They had a limited menu for St Patrick’s Day and we loved it!
   

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10. S

    Steven

    Cincinnati1 review

    1.0

    Dined on 2 March 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Kitchen closes at 9 and they were very behind on orders so we got turned away before being seated. I recommend making reservations no later that 7pm
    

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