The Urban Hamlet

Review summary

1. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff went above and beyond. Had dinner with ten close friends/family, and 3 toddlers. They were very accommodating; good was delicious.
   

   The Urban HamletResponded today

   Thank you very much for taking the time to let people know how much you enjoyed your visit with us. We're always very grateful when our guests choose to dine with us and even more so when we exceed their expectations. We look forward to seeing you again soon.
   

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2. OT

   OpenTable Diner

   Hawaii1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was great and service excellent.
   

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3. M

   Matthew VIP

   New York City1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I do not understand how any of the lower rated reviews on OpenTable could have been added to this wonderful restaurant. Have been going here for years. It has always been good. Recently in the past year, I would say their food has gone from being very good to exceptional and the chef has really elevated the game. Service is always on point and extremely friendly and accommodating. For the quality of food and service you receive the price is very reasonable. I have gone from a sometimes patron to a frequent patron because of all factors involved. some of the comments about noise level are warranted just because of the brick walls and concrete floor, but it is certainly no louder than any normal bar or restaurant. I find this to be not only a family friendly restaurant but also a cool place to hang out with friends. I would strongly recommend this place for anyone.
   

   The Urban HamletResponded 1 day ago

   Thank you, Matthew, for taking the time to write such awesome feedback about your experiences with us here at The Urban Hamlet. In regard to your comments about the few negative reviews we may receive from time to time, anytime you deal with the public in a setting like a restaurant, you can't always please everyone but that's exactly what our goal and mission is every day. Means a great deal to us that you've become such a regular patron of ours and we very much look forward to seeing you again very soon.
   

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4. a

   alison VIP

   New York City3 reviews

   3.0

   Dined on 1 March 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Great food and service but so loud and sat us near the kitchen door. Very close to the door. Felt like they randomly placed the table there. Lots of little kids and crying babies!
   

   The Urban HamletResponded on 2 March 2025

   Thank you for your comments and we're glad you felt the food and service were great. There was an event at the school down the street from us this past Friday evening which obviously drew a lot of families out with a number of small children. That's not the normal kind of crowd we draw, especially on a Friday evening at 7pm. In regard to the specific table you were seated at, I'm sorry you felt that way. We're always happy to accommodate any guest's request to change a table location if we can. We hope to see you again soon and thank you again for the compliments on our food and service.
   

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5. K

   Karen

   New York City2 reviews

   3.0

   Dined on 1 March 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   So very loud. Food good but not relaxing to enjoy.
   

   The Urban HamletResponded on 1 March 2025

   Good morning, Karen. You dined with us from 7:00 - 8:15pm on a Friday evening. This is usually one of our busiest times of the week between both the dining room and the bar area. We were very busy last night and both areas were packed with people. In these situations, it will most likely be on the louder side. The lower dining area, which is quieter would've been a better spot for your party, but you requested a table that was wheelchair accessible as well which is why you were seated in the louder upper dining area closer to the bar. We appreciate you visiting us but if you're looking for a quieter atmosphere, weeknights or even earlier on weekend nights would be more conducive to that. Thank you.
   

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6. M

   Matt

   New York City1 review

   1.0

   Dined on 6 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   The food was over priced and flavorless. The service was pretty bad too.
   

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7. A

   Anthony VIP

   New York City2 reviews

   2.0

   Dined on 2 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Under staffed. Sat us nearly 30 minutes late and had to beg for order to be taken. Rushed our meal in literally 30 minutes for appetizers and entrees. Couldn’t really tell if food was good or not.
   

   The Urban HamletResponded on 2 February 2025

   Good afternoon, Anthony. Allow me to apologize for your poor experience last night with us. We did have some rare logistical issues throughout the evening last night that contributed to your issues you described. It's not an excuse by any means and please understand that we pride ourselves mostly on treating all of our guests with the exceptional service and attention they deserve. I will be reaching out to you directly to make it up to you in some way as this is not how we normally conduct our business. Again, thank you for contacting us.
   

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8. l

   lindsay

   Greater Boston3 reviews

   1.0

   Dined on 1 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We have had nice dinners in the past, but last night the food was horrible. I sent back the salad and salmon, chicken was overcooked, bread stale, and fig and pear salad was wilted. Service was so slow and atmosphere was chaotic. So disappointing.
   

   The Urban HamletResponded on 2 February 2025

   Good afternoon, Lindsay. Please accept our apologies for your experience with us last night. It is most certainly not the norm here with us as you even stated you have had nice dinners with us in the past. It is our mission to exceed our guests expectations when they choose to dine with us and obviously, we didn't last night. I will be reaching out to you directly to make it up to you. It's the least we can do to make it up to you. Regardless of what the reasons may be from last night for what happened, that's irrelevant. Thank you for taking the time to let us know.
   

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9. m

   mary VIP

   Washington DC25 reviews

   4.0

   Dined on 24 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Food was good but service was excellent. Friendly, helpful and prompt
   

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10. R

    Robin

    New York City12 reviews

    4.0

    Dined on 26 October 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Lots of variety on the menu, good burger, great server Francisco. We’ll be back often.
    

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