The Vault Lounge & Restaurant

The Vault Lounge & Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. F

   Faith

   Columbus1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Wanted to support this new restaurant. Made reservations, but they were missing a chair at the table so we had to sit at the bar (with someone smoking their hooka over our food). It took more than 10 minutes for anyone to acknowledge us. Then another 45 minutes to get our food. The burger was good but steak and eggs were low quality for the cost. Staff seemed stressed and overwhelmed, automatic 20% service fee is not reasonable when the service is not sufficient.
   

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2. D

   Douglas M

   New York City1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food great DJ and MC smooth vibes great community of people who wanted the same thing ! To relax and chill !! Will definitely go back again !!! Great Bday experience!!
   

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3. B

   Briana

   Atlanta1 review

   1.0

   Dined on 6 April 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   I was in communication about a VIP section through this app for a week and when I arrived everyone was confused and didn’t know who I spoke to. I waited an extra hour to end up having to settle for a section downstairs do to a promoter event occurring. They need a better system/workflow so that everyone can be on the same page. Very disappointing, I could have spent my time setting up my birthday somewhere else would I have known about this promoter event . The restaurant did accommodate me as much as possible which I was grateful for but definitely not what I expected .
   

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4. b

   bre

   Philadelphia1 review

   1.0

   Dined on 30 March 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I celebrated my birthday here on 03/30. I tried contacting the restaurant before hand but you can not call them. I tried DM'ing them but no response so I ended up driving to the location. I met the owner and he assured me that everything for Sunday will be done. Once I arrived no tables were not set up, my friend and I had to set up the tables. Our server was being very pushy to order large amounts of food. I had to tell her "listen stop trying to fast talk me " I felt like she was trying to get over and make as much money ask she could, she was very forgetful. A couple of my guest ordered drinks with her and she added a 30 dollar service charge to their bills, we just ended up ordering drinks at the bar. This restaurant is overpriced and over hyped and needs lots of work.
   

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5. E

   Edith

   New York City2 reviews

   1.0

   Dined on 29 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The young lady that called to confirm my reservations made sure to inform me of the dress code (no sneakers/boots,sweats) soon as we called in that’s what we saw! Our food came before our drinks, fries were a ball of grease that I received when it was time to go and I ordered them first, selection wasn’t so great! Will not return!
   

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6. OT

   OpenTable Diner

   New York City1 review

   3.0

   Dined on 23 March 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   The food was okay not outstanding or anything and my sister’s chicken was basically raw in the middle
   

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7. J

   Justa

   New Jersey1 review

   3.0

   Dined on 23 March 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Went to the establishment for brunch at 2 PM. It wasn’t lively and it appeared as though the service was just starting. They had bottomless mimosas for $35 per person. However, the quality did not compared to the value. The orange juice tasted weird. The food was pretty decent, although my friend said her chicken wings were burnt . The Dj didn’t arrive until 5 PM and hookah wasn’t available until about 4pm. Our waiter tried his best to accommodate us the best way he could however, the service overall was lacking. I would probably return for dinner, but definitely will not be back for brunch.
   

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8. PB

   PaulaB

   New York City2 reviews

   4.0

   Dined on 23 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I ordered shrimp and grits, it was delicious; however , the portion size was too small. My friends ordered chicken and waffles, they had a large portion and had to take home food. I would go back.
   

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9. Z

   Zakiyyah VIP

   San Francisco10 reviews

   4.0

   Dined on 23 March 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The hostess was accommodating when we arrived late for our reservation. I notified of our tardy arrival via open table but didn't recieve a response. Our waitress Jay was very good and did an excellent job in keeping us happy until our food arrived. It took over an hour from the time we ordered to actually recieve food. When the food did arrive it was hot and tasty. The music and ambiance was live. We enjoyed dancing and drinks upstairs. The drinks were top notch!! I would definitely give them another try...just hope the service by then has gotten a little more efficient.
   

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10. OT

    OpenTable Diner

    Atlantic City1 review

    5.0

    Dined on 23 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Staff was understanding accommodating and courteous. Setting was energetic and inviting
    

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