The Vault Steakhouse

Review summary

1. R

   Raymond VIP

   San Francisco21 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We actually ate at the Garden and went to Steakhouse for drinks. Eric was excellent at the Garden. Burger was delicious, drinks were good at Garden but just so so At the Steakhouse, olives were too mushy and salty, popcorn was burnt.
   

   The Vault SteakhouseResponded 2 days ago

   Hi Raymond! Thank you for so much for sharing with us your experience at The Vault Garden & Steakhouse. We're thrilled to hear that you enjoyed our food and drinks at our Garden location, and we appreciate your high ratings. We are sorry to hear about the snacks at the Steakhouse and will review this with the culinary team. All our best, The Vault
   

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2. OT

   OpenTable Diner

   San Francisco3 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I hosted my 30th birthday dinner at The Vault and EVERYTHING was excellent. It is a perfect spot for a high quality dinner and appropriate noise level to hang out with friends and still make conversation around the table. I loved it!
   

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   The Vault SteakhouseResponded 7 days ago

   Hi Neighbor! We are so happy to hear about this and we will share this with the team. Thank you and come visit us again soon!
   

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3. K

   K

   San Francisco192 reviews

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service is wonderful. We loved everything that we had. We will return.
   

   The Vault SteakhouseResponded 7 days ago

   Hi K! Thank you so much for your support! See you again soon!
   

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4. C

   Calvin

   Hawaii3 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time experience at The Vault. Would return. The food and the ambiance was very comfortable.
   

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5. j

   john

   New York City13 reviews

   5.0

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I sat in the Piano area of the restaurant. Excellent service and the food was top notch!
   

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6. J

   Jonathan

   Orlando3 reviews

   5.0

   Dined on 29 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice atmosphere with Greta steak selection. Quick and professional ssrvice.
   

   The Vault SteakhouseResponded on 30 January 2025

   Hi Jonathan, Thank you so much for your kind words and we will definitely share this with the team! All our best, The Vault
   

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7. R

   Renee VIP

   San Francisco2 reviews

   1.0

   Dined on 19 January 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Worst steak I’ve ever had. Was cooked to requested medium rare but was sooooo tough and it was a ribeye! The server didn’t even ask if there was an issue when he cleared our plates and saw a 16 ounce steak still there.
   

   The Vault SteakhouseResponded on 22 January 2025

   Thank you for the feedback, Renee. We're truly sorry to hear that your ribeye steak didn't meet your expectations. It's clear we missed the mark with your ribeye. We appreciate your feedback and will share this with the team. We hope you'll give us another chance to make it up to you in the future. Best Regards, The Vault
   

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8. J

   John

   Los Angeles79 reviews

   2.0

   Dined on 16 January 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service at this restaurant was abysmal. We ordered drinks and received them 45 minutes later and only after asking another waitress (apparently our waitress left for the night and didn't tell anyone). The food was poorly presented and cold. I sent back my salmon as it was barely room temperature.
   

   The Vault SteakhouseResponded on 17 January 2025

   Good day John, We are so sorry that we fell short on your visit and we definitely recognize that. We will address this with the team and thank you for your feedback. All our best, The Vault
   

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9. M

   Monique

   San Diego1 review

   5.0

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visiting this restaurant and it was the perfect place for our anniversary dinner. The service was great, food was delicious and the drinks were the best part. Looking forward to visiting again!
   

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   The Vault SteakhouseResponded on 14 January 2025

   Hi Monique! Thank you so much for the positive feedback! And we will share this with your server! Come visit us again soon!
   

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10. OT

    OpenTable Diner

    Dallas4 reviews

    1.0

    Dined on 1 January 2025

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 3

    Celebrated NYE at the Vault. It was $185 prefix menu with an option to upgrade to a steak. We were told they sold out of steak after we ordered it and ordered wine to go with it. The food either had no flavor and/or was cold. The lobster bisque was water downed. The sea scallops had no flavor and the sauce was watered down with no flavor. The service wasn’t that great and should be trained for a higher end steak restaurant. The meal and atmosphere wasn’t valued at $185.
    

    The Vault SteakhouseResponded on 3 January 2025

    Hi Neighbor! We're truly sorry to hear about your experience at The Vault Steakhouse. We strive to provide our guests with a memorable dining experience and it's clear we fell short during your visit. We apologize about your experience and your comments are valuable to us and will be shared with our team for improvements. We hope you'll give us another chance to show you the high-quality dining experience we're known for.
    

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