The Waterlot - Fairmont Southampton

Review summary

1. K

   Kaizeah

   Caribbean2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time here and everyone was SUPER accommodating and made my sister’s 18th birthday unforgettable! The food was exquisite and service was out of this world. The sparklers coming with her cake is such a fun experience! Mahesh ensured that we had everything we needed and was very personable and funny!! We would recommend anyone to come here, especially for a special occasion!
   

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2. A

   Asisipho

   Caribbean3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a good vibe and good food. I enjoyed myself.
   

   The Waterlot - Fairmont SouthamptonResponded 2 days ago

   Dear Asispho Thank you so much for your 5-star review! We're thrilled to hear you enjoyed both the atmosphere and the food at our establishment. Creating a pleasant environment with great cuisine is exactly what we aim for, and it's rewarding to know we delivered on that experience for you. We hope to welcome you back again soon! Warmest Regards The Waterlot Team
   

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3. A

   Ashanti

   Caribbean1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely Food and Services! I will definitely be back again.👍
   

   The Waterlot - Fairmont SouthamptonResponded 2 days ago

   Dear Ashanti Thank you for the 5* review we greatly appreciate your valuable opinion and can't thank you enough for the recognition of our food and service. We love creating enjoyable experiences and lasting memories. We certainly are looking forward to creating your next Waterlot memory. Warmest Regards The Waterlot Team
   

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4. OT

   OpenTable Diner VIP

   New York City3 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Hosts were rude and arrogant. Fish was old and not cooked with any flavor. Appetizer was a piece of batter coated fish cut in three pieces and put on a Melba toast (for $30). Bad experience except for the waitress who was a delight.
   

   The Waterlot - Fairmont SouthamptonResponded 3 days ago

   Dear Mr. & Mrs. Douglas Thank you for taking the time to share your experience with us. We're truly sorry to hear your visit didn't meet your expectations. We take all feedback seriously and would like to address some of the points you raised. We pride ourselves on our hospitality and are sorry about your Hosts experience. Regarding our seafood, we source it fresh daily and have strict quality control measures in place. Our appetizer presentation and pricing are designed to reflect the quality of ingredients and preparation involved. We're pleased to hear you enjoyed the service from your waitress - We would welcome the opportunity to speak with you directly about your experience and make things right. Warmest Regards The Waterlot Team
   

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5. Z

   Zane

   Caribbean1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very impressed all around. Will definitely be going back!
   

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   The Waterlot - Fairmont SouthamptonResponded 3 days ago

   Dear Zane Thank you for the 5* review, we are thrilled to hear how impressed you were with your experience. Our team works very diligently to provide unique and memorable experiences. Looking forward to seeing you again. Warmest Regards The Waterlot Team
   

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6. OT

   OpenTable Diner

   Caribbean1 review

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Patrick was our waiter for the night and he was outstanding. Everything from the ambience, The food, the service was impeccable. 10/10 for my very 1st experience at the Waterlot. Would highly recommend going to anyone who want a high quality dining experince.
   

   The Waterlot - Fairmont SouthamptonResponded on 3 March 2025

   Dear Anonymous, Thank you for your wonderful review of The Waterlot! We're delighted to hear that your first experience with us was so memorable. Patrick will certainly be recognized for his outstanding service. It's gratifying to know that you enjoyed our ambience, food quality, and service. We strive to provide exactly the kind of high-quality dining experience you described. We appreciate your recommendation and look forward to welcoming you back again soon! Warm regards, The Waterlot Team
   

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7. OT

   OpenTable Diner

   Austin1 review

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food and very good service. Food selection is best I have seen on island, done very well.
   

   The Waterlot - Fairmont SouthamptonResponded on 3 March 2025

   Dear Anonymous Thank you for the fantastic 5* Review. hope to see you again soon. Warmest Regards The Waterlot Team
   

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8. R

   Renee

   New York City2 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely outstanding! Was not just a dinner, but an experience. Staff went over and above to exceed expectations and make this an unforgettable evening. Hands down best dining experience in Bermuda.
   

   The Waterlot - Fairmont SouthamptonResponded on 2 March 2025

   Thank you, Ron and Renee, for your incredible 5-star review! We're absolutely thrilled that your evening at The Waterlot was not just a dinner, but a truly unforgettable experience. Our team takes immense pride in going above and beyond for our guests, and it brings us such joy to know we exceeded your expectations. Your kind words about this being the "hands down best dining experience in Bermuda" mean the world to us. We've shared your wonderful feedback with our entire staff, who were delighted to make your night so memorable. We hope to welcome you back to The Waterlot soon for another extraordinary evening! Warmest Regards The Waterlot Team
   

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9. OT

   OpenTable Diner

   New York City1 review

   4.0

   Dined on 1 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The server was excellent he took care of our needs promptly The food was just as delicious as I remembered from before There was a slight mishap whereas a server tripped and broke a tray of glasses and the spilled drink and glass shards landed near our table and in my sister She was still shaking glass off her clothes when she reached home but overall it was great and I will return
   

   The Waterlot - Fairmont SouthamptonResponded 2 days ago

   Dear Anonymous Thank you for your review and for taking the time to share your experience with us. I'm delighted to hear that your server provided excellent service and that the food lived up to your memories. We take great pride in both our cuisine and our service standards. I sincerely apologize for the unfortunate incident with the broken glasses. Please accept our deepest apologies for any inconvenience or discomfort this caused. We've addressed this incident with our staff to ensure greater care is taken in the future. The safety and comfort of our guests is our highest priority. We look forward to welcoming you back and promise to provide you with the seamless dining experience you deserve. Warmest Regards The Waterlot Team
   

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10. OT

    OpenTable Diner

    Greater Boston1 review

    5.0

    Dined on 28 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A Timeless Return: The Waterlot’s Old Money Elegance The Waterlot’s reopening is nothing short of a triumphant return to classic luxury. From the moment you step inside, you’re transported into an atmosphere of refined sophistication—where old-world charm meets an appreciation for fine art and impeccable service. Every detail, from the carefully curated ambiance to the seamless hospitality, exudes an ‘Old Money’ elegance that’s rare to find. The experience was nothing short of divine, making every moment feel indulgent yet effortlessly graceful. The Waterlot has not only reclaimed its place but set a new standard for timeless dining.
    

    The Waterlot - Fairmont SouthamptonResponded on 1 March 2025

    Dear Anonymous, Thank you for your exceptionally kind words about The Waterlot's reopening! We're absolutely thrilled that you experienced exactly what we've been striving to create - that perfect balance of classic luxury and refined sophistication. What makes your review particularly special is your recognition of how we've honored our heritage while elevating the experience to new heights. Our team takes immense pride in providing memorable moments for our guests, and feedback like yours inspires us to maintain and enhance these standards. We would be delighted to welcome you back to The Waterlot soon. Thank you again for taking the time to share your experience. Warmest Regards, The Waterlot Team
    

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