- Overall 1
- Food 1
- Service 1
- Ambience 2
This was from start to finish the worst performance from any restaurant, not to mention a "nice" restaurant, I have ever had. I never leave reviews but I felt like such a catastrophic collapse of the entire kitchen needed to be documented.
This may seem long, but so much went wrong, this is actually the condensed version.
I have never seen a kitchen put out so little food for such a long period of time. The service time and wait for food became so long (we received our first course ~1.5 hours after we arrived) that people at different tables all began talking to each other wondering how long each group had been waiting. One table was doing the tasting menu and had been there for 3 hours, with no end in sight.
Once we received our appetizer, it was nearly inedible. For a menu price of $36, we received 3 scallops the size of nickels, cooked to a hockey puck texture. They were topped with so much ginger it appeared the beleaguered kitchen had dumped an entire handful on the plate in its quest to finally produce a dish.
As soon as we tasted the appetizer, we decided we could not wait another 1.5 hours (or potentially forever, seriously, nothing came out of the kitchen) for our mains, which we feared would also be horrible.
We told our server we had to leave, asked for the bill, and they acknowledged the night had been so bad that we were not charged. We were the first table to get up and leave, but in talking with the other tables, I doubt we were the last.
One would assume the restaurant cannot be this bad every time, but on this night, it appeared the kitchen had gone on strike. Eventually the servers just stopped coming to the tables to avoid the increasingly hungry guests and we could no longer even get water or cocktails.
Our server apologized and asked that we give them another shot but I don't know why we would, I actually like to eat when I got to restaurants.
The Wilde On 27Responded on 4 December 2024Dear Paul,
I’m sorry to hear about your negative experience, and I understand how frustrating it must have been. We sincerely want to make things right and will be reaching out to you privately. Once again, I apologize on behalf of our entire team.
Sincerely,
The Wilde Restaurant Management
