Tía Carmen - Phoenix

Review summary

1. OT

   OpenTable Diner

   Tulsa

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brunch for my Mother-in-Law’s 88th birthday. Great experience.
   

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2. R

   Rhonda

   VIP

   Seattle

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The pork chop entree was the standout -might be the best I have ever had! Service was top notch. Every dish was artwork in a plate. We will be back when it’s warm enough to sit outside. Can’t wait!
   

   Tía Carmen - PhoenixResponded today

   Dear Rhonda, We were pleased to read about your recent visit to Tia Carmen and how fantastic your experience was! Our menu is based on the indigenous food culture and ingredients sourced from local Arizona farmers and ranchers, celebrating farmers, the community, and the land. It is wonderful to hear how much you loved Chef Sosa's mix of tradition and modernity. We also appreciate you mentioning how the Pork Rib Chop was perfectly executed and that we met all your expectations. It is always a joy to see our guests are excited about returning; we look forward to it! Atentamente, Maritza Portillo General Manager
   

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3. A

   Andrew

   Central Coast

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Food was good but not worth the price. Got the lamb and it was very good but came with no sides and our waiter did not recommend any sides when we ordered. Cocktails are way overpriced. 23$ for an old fashioned and I expect it to be phenomenal but it simply was not. All of the other cocktails were made $17+ and were absolutely not worth it, tasted like a cheap bar trying to be fancy.
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear Andrew, Thank you for the review. We are pleased you enjoyed our overall food offerings, but we are disappointed to know you had issues with some of your choices. We strive to provide only high-quality, locally-sourced ingredients so we can deliver exceptional, innovative dishes to our guests. Still, we understand you were dissatisfied with your selections on this visit. We will share your helpful feedback with our culinary staff. We also value your sentiments regarding the pricing of the cocktails and will discuss these comments appropriately as well. We would welcome another opportunity to have you return for the seamless visit you deserve. Atentamente, Maritza Portillo General Manager
   

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4. R

   Rania

   Atlanta

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience.. The food way beyond delicious!!! The atmosphere and service were incredible👍🏻
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear Rania, What a delight for us to read your comments! We enjoy offering our guests a simple, elegant atmosphere combined with delicious food served by our devoted associates. Thank you for leaving your generous review and for letting us know that your Valentine's date was made so memorable. It was our pleasure having you at Tia Carmen, and we look forward to seeing you again soon. Atentamente, Maritza Portillo General Manager
   

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5. J

   John

   VIP

   Phoenix

   24 reviews

   4.0

   24 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   Had reservations for Cabana. Ended up at a 2 person very tight table. With another couple right on top of us. They insisted on sitting next to each other and no one said anything to them (they too were at a two person table meant to sit across). Absolutely no privacy. In fact, they chimed in on our conversation more than once. Food and service were good. Definitely will go back, but would not sit at one of those two person tables. Food and bev was a little pricey, but not terrible. Wine list was good.
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear John, On behalf of our team, thank you for the kind review. We are glad to know you enjoyed our authentic food and attentive service. However, we are sorry for the inconvenience caused as we were unable to honor your specific reservation. We will review your feedback with our team so we can try to prevent this instance and serve you better going forward. It was a pleasure having you as our guest, and we look forward to making your next experience with us perfect. Atentamente, Maritza Portillo General Manager
   

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6. E

   Eric

   Grand Rapids

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow! This was the best meal I had in Phoenix during my entire visit. Fresh, crisp and creative flavors in all of the dishes that we ordered. It was quite loud inside but it offered a beautiful outdoor experience if it hadn’t been so cold outside. I’m glad we decided to stay at the resort instead of venturing out for dinner. Great service and decor too.
   

   Tía Carmen - PhoenixResponded 2 days ago

   Dear Eric, Thank you for the generous review of Tia Carmen, located in JW Marriott Phoenix Desert Ridge Resort & Spa. We are so delighted we could be a memorable part of your stay while a guest at the hotel. What a pleasure to read your kind remarks about our inviting ambiance and menu that showcases locally sourced, seasonal ingredients reflecting a mix of tradition and modernity. We appreciate you choosing us, and we look forward to seeing you every time you visit the area. Atentamente, Maritza Portillo General Manager
   

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7. M

   Michelle

   VIP

   Chicago

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Super limited vegetarian options for lunch. All there was is mushroom menudo which was not good.
   

   Tía Carmen - PhoenixResponded 2 days ago

   Dear Michelle, We strive to provide only high-quality, locally-sourced ingredients, and we are disappointed to learn that we did not meet your expectations. Your feedback is invaluable, and we will share your helpful comments with our culinary staff to enhance the future guest experience. Thank you for your patience, and we look forward to seeing you the next time you are in the area. Atentamente, Maritza Portillo General Manager
   

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8. E

   Eric

   VIP

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Get the wagu tomahawk. And the pan frito You’re welcome
   

   Tía Carmen - PhoenixResponded on 9 February 2025

   Dear Eric, We were so pleased to read about your recent visit to Tia Carmen and how wonderful your experience was! The Wagyu Tomahawk Ribeye and Pan Frito are guest favorites, and we were glad to see you enjoyed these so much. We hope you will revisit many times to discover more of what we have to offer. Thank you for your kind words!  Atentamente, Maritza Portillo General Manager
   

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9. L

   LExi

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on 6 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They were very friendly and very accomodating of special dietary requests.
   

   Tía Carmen - PhoenixResponded on 6 February 2025

   Dear Lexi, We appreciate you choosing Tia Carmen and for leaving such a generous review. We are pleased to know that you had an exceptional dining experience and that our associates did a great job taking care of your needs. Our devoted team works incredibly hard, and we will enjoy sharing your kind remarks with them. It was a pleasure having you with us; we look forward to your return visit soon. Atentamente, Maritza Portillo General Manager
   

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10. R

    Ron

    Phoenix

    1 review

    2.0

    1 review

    Dined on 3 February 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 4

    Terrible service. We visited for a 5 course tasting menu by chilte chef LT. let the server know I have a nut allergy, 5 minutes later the first course comes out… with a molé I cannot eat. She was clueless. I double checked with her if the molé had nuts.. and she has no idea. Disappears for 10 minutes to ask the chef. A minute before the 2nd course is brought out I receive my first course. She says I cannot believe the chef did that I’m sorry, as if she didn’t run it. Parties of 4 were served the same amount of food as parties of 2 until the 3rd course. Quite a spectacle. Thank god Chef LTs food was fantastic as always. Probably the best food Tia Carmen has ever put out.. cooked by a chef from another Mexican restaurant.
    

    Tía Carmen - PhoenixResponded on 6 February 2025

    Dear Ron, We are truly sorry to hear that our associates were not knowledgeable enough to assist you with queries related to your dietary needs initially. We understand the importance of catering to different preferences, and we also regret not meeting your expectations with the food we serve as well. We sincerely apologize for your frustrations and will address this appropriately to ensure such instances are not repeated in the future. Your feedback is invaluable, and we are grateful for your patience. Thank you for choosing us, and we hope you will give us another opportunity to provide you with the exceptional dining experience you deserve. Atentamente, Maritza Portillo General Manager
    

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