Tía Carmen - Phoenix

Review summary

1. J

   Judy

   VIP

   Omaha

   174 reviews

   5.0

   174 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Ordered wine and enjoyed the selection. The entrees were trout and the signature chicken dish. Both were very good and flavorful. Also had a dessert which was fine. Jessica was excellent as our server. We had been at Tia Carmen two years ago on Christmas and we enjoyed the meal again tonight.
   

   Tía Carmen - PhoenixResponded today

   Dear Judy, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our authentic menu and seamless service. We will enjoy sharing your kind words with our team, especially Jessica. Thank you for choosing to dine with us again on the occasion of Christmas, and we look forward to serving you soon in the future. Atentamente, Maritza Portillo General Manager
   

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2. L

   Lawrence

   VIP

   Charleston

   33 reviews

   5.0

   33 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shocking how good the food was here. Loved their version of the fried rice. Best pork chop I have ever had. Our server was fantastic and took great care of us. Educated us on the menu and various moles!
   

   Tía Carmen - PhoenixResponded 2 days ago

   Dear Lawrence, We believe that food is more than just a meal, it's an experience, and we are so glad you could join us and taste the love and the spirit of Tia Carmen. We appreciate you mentioning how much you enjoyed our authentic culinary offerings and appreciated our dedicated service as well. Thank you for dining with us and sharing your review. We look forward to serving you again soon! Atentamente, Maritza Portillo General Manager
   

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3. N

   Neil

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A place that knows it value, the Mercado at Tia Carmen is a more than solid choice for breakfast. Its buffet style breakfast, has a not to large not to small selection of hot and cold offerings. Nothing is subpar, and many selections (like the beef, rice and yogurt) are exceptional. Only bake goods are uneven in taste. Coffee is top notch. Jams, meats, fruit and great. Omelette station available too. Service is attentive and not bothersome. Expensive but worth it.
   

   Tía Carmen - PhoenixResponded 2 days ago

   Dear Neil, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our delicious breakfast buffet and our attentive service. We value your business and honest feedback; we look forward to seeing you again soon. Atentamente, Maritza Portillo General Manager
   

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4. M

   Michael

   Phoenix

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food and service was ok, but not worth the level of pricing there.
   

   Tía Carmen - PhoenixResponded 2 days ago

   Dear Michael, It was a pleasure serving you, and we appreciate you choosing to dine with us. We strive to make each guest's experience genuine and outstanding with our excellent service, ambiance, and enticing menu; therefore, we are disappointed that you felt your time with us was not particularly noteworthy. We regret not meeting all of your expectations, especially with our pricing. We do value your feedback, and we would love to have you return so we can provide you with a more memorable experience. Atentamente, Maritza Portillo General Manager
   

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5. J

   Joanne

   New York City

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food offering for brunch was delicious. However, when it came to pay the bill and they were six of us and we asked for individual checks, their system cannot do that. The maximum amount of checks that they can do is for. I have never been to an establishment where no matter how many were at the table you couldn’t put in all your credit cards and have the bill divided by the number of cards that were given. The system seems very, very antiquated.
   

   Tía Carmen - PhoenixResponded 3 days ago

   Dear Joanne, While we are glad you enjoyed our authentic food and your overall time with us, we are sorry for your disappointment with our billing processes. We are disappointed that you did not have an exceptional visit, as we strive to exceed our guest’s expectations at all times. We will share these comments with our team as we are always looking for ways to improve our dining experience in any way we can. We hope to have another opportunity to serve you all better in the future. Thank you for dining with us and for taking the time to share your thoughts. Atentamente, Maritza Portillo General Manager
   

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6. N

   Natalie

   Charleston

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite breakfast locations in all of town. The value for the buffet/brunch selections and beverages are outstanding! The service staff is excellent. Grab a plate, head to the buffet and run (don’t walk) to the Dulce de Leche French Toast!
   

   Tía Carmen - PhoenixResponded 3 days ago

   Dear Natalie, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our delectable breakfast offerings and attentive service. We value your business and look forward to seeing you again soon. Atentamente, Maritza Portillo General Manager
   

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7. A

   Alice

   Seattle

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food and experience all the way around. Tasting menu was well worth it and I appreciated that they let us order 1 portion instead of the whole table. Everything was delicious and the mussels were some of the best we’ve ever had.
   

   Tía Carmen - PhoenixResponded 3 days ago

   Dear Alice, Thank you for dining with us and sharing your review. We believe that food is more than just a meal, it's an experience, and we are so glad you could join us and taste the love and the spirit of Tia Carmen. Thank you also for mentioning how much you enjoyed our authentic culinary offerings, along with your time with us. We look forward to serving you again soon! Atentamente, Maritza Portillo General Manager
   

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8. T

   Tatum

   VIP

   Phoenix

   18 reviews

   3.0

   18 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Portions are very small for the price! Service was great & food was good, but not exceptional.
   

   Tía Carmen - PhoenixResponded 3 days ago

   Dear Tatum, It was a pleasure having you at our restaurant. While we are glad you enjoyed our authentic food and appreciated our attentive service, we are sorry for not meeting all of your expectations. We value your specific feedback and will share it appropriately as we are continually striving to improve our dining experience. We would love to have you as a guest again, so we can offer a visit worth remembering.  Atentamente, Maritza Portillo General Manager
   

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9. F

   Francine

   Phoenix

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   I ordered a Pinot and it was extremely cold for a red wine. I told server and offered a different wine but not a new glass. Temp should be betweeen 55-60. It was too cold closer to 35-40
   

   Tía Carmen - PhoenixResponded 4 days ago

   Dear Francine, Thank you for taking the time to leave a review. We strive to exceed every expectation of our guests; therefore, we hope you will accept our apologies for your disappointment with the red wine we served while you were here. We will address this appropriately, and we are grateful for your kind rating. We hope you will give us another opportunity to provide you with the flawless experience you deserve. Atentamente, Maritza Portillo General Manager
   

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10. A

    Ashley

    VIP

    Phoenix

    5 reviews

    5.0

    5 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Loved it! This is our 4th time visiting and they always deliver!
    

    Tía Carmen - PhoenixResponded 4 days ago

    Dear Ashley, Thank you for dining with us and for your continued business. We believe that food is more than just a meal, it's an experience, and we are so glad you could join us and taste the love and the spirit of Tia Carmen. Thank you also for mentioning how much you enjoyed your dining experience with us again. We are grateful for your patronage and look forward to serving you again! Atentamente, Maritza Portillo General Manager
    

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