Tin Lizzy's - Downtown

Review summary

1. OT

   OpenTable Diner

   Unspecified1 review

   1.0

   Dined on 6 March 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Our server Clay only came twice. To get our orders and give us our drinks/food. Never checked up on us after that. We came extremely early indicating that there was literally nobody else. Yet we were still forgotten. Portions were kind of small for the amount you had to pay.
   

   Tin Lizzy's - DowntownResponded 6 days ago

   Hello, We're really sorry to hear about your experience. It's quite disappointing to know that you didn't receive the level of service that we strive to provide. We understand how important it is to feel attended to, and it's clear that we missed the mark during your visit. We take your feedback seriously and will use it to improve. We hope you'll give us another chance to show you the service that Tin Lizzy's - Downtown is known for. Best, The Management Team
   

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2. E

   Elizabeth

   Las Vegas1 review

   5.0

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The guacamole is fresh and delicious- all the food was great. service was prompt but not pressured. Absolutely pleasant dining experience.
   

   Tin Lizzy's - DowntownResponded on 30 January 2025

   Elizabeth, we appreciate your kind words. We're glad you enjoyed our guacamole and the rest of your meal. We're glad you enjoyed your visit and look forward to welcoming you back soon. Thank you!
   

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3. C

   Carol VIP

   Seattle8 reviews

   3.0

   Dined on 16 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The food is average the server was very nice. The ambience is average and they really need to clean it up a little bit better.
   

   Tin Lizzy's - DowntownResponded on 17 January 2025

   Hi Carol. Thank you for joining us and complimenting our service, but I wish you had a more enjoyable visit overall. Please contact me with any more feedback you can provide. We take pride in our service, food, and ambiance and we would love another chance to impress you. I hope to hear from you. Mike Maycumber, General Manager
   

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4. L

   Lisa

   Memphis8 reviews

   5.0

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great Tex Mex food in downtown Atlanta! Go try it out!
   

   Tin Lizzy's - DowntownResponded on 19 November 2024

   Lisa, we appreciate your endorsement of our Tex-Mex. We are glad you enjoyed your meal and thank you for sharing your experience. Hopefully you will join us again soon!
   

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5. OT

   OpenTable Diner

   Charlotte11 reviews

   5.0

   Dined on 17 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was incredible as always and food was so good!!!!
   

   Tin Lizzy's - DowntownResponded on 22 October 2024

   We appreciate your kind words, and love knowing you always enjoy your visits. Thank you for your support, and we look forward to welcoming you back soon!
   

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6. K

   Kb01998 VIP

   Atlanta92 reviews

   3.0

   Dined on 11 July 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I dined here with a large group . Although our server was initially attentive (when only three were present), as more people started to join our party, Zoey/Zoe the server started to lag with her attentiveness. Once the table was finally able to place appetizers and drink orders, it still took forever for the drinks to arrive. I understand we were a large party but the restaurant was empty; we were practically the only group there. We watched TinLizzy team members colluded at the hostess stand and even take their breaks outside the front door, yet still, our drinks didn’t come to us in a timely manner. We even got up from the table in search of someone to provide us with an update. Once all the food and drinks did finally arrive we did end up enjoying ourselves. But once it was time to pay, things weren’t put in the system accordingly so we had to again play the game of ‘where’s our server’ with hopes to get it straightened out. Eventually we gave up and just separated the tab amongst ourselves but we questioned the purpose of that system if it wasn’t going to be used in that capacity for customers’ ease. Not sure we’ll dine here again. It would take some convincing.
   

   Tin Lizzy's - DowntownResponded on 15 July 2024

   Hello KB. Thank you for joining us with your large group. We are glad you enjoyed yourselves, but we apologize for the service issues you encountered during your visit. I will personally look into what could have happened to ensure it does not recur. I hope you'll consider giving us another chance to impress you in the future, and next time in, please ask for a manager or me so we can make sure you have an excellent experience in every way. Thank you. Mike Maycumber, General Manager
   

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7. JU

   JoergU

   San Francisco2 reviews

   3.0

   Dined on 18 May 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Slow and uninspiring service, food was of an expected uninspiring quality
   

   Tin Lizzy's - DowntownResponded on 23 May 2024

   Joerg, we are sorry to hear you didn't enjoy your visit as much as we would have liked. Please accept our apologies if the service was not as prompt as usual. Also, we wish we had known you weren't thrilled with you food as we would have been happy to suggest other items we think you would have enjoyed. We hope you will give us another chance to exceed your expectations in the future, and if you can make it back in, please ask for me so I can ensure you have an excellent visit. Thank you, Mike Maycumber, General Manager
   

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8. MC

   MargaretC

   New Orleans27 reviews

   4.0

   Dined on 18 May 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   Time to wait for cocktails with any order took forever. The atmosphere and the restaurant is completely different than the other locations. Tables and floors all seemed sticky and needs some attention. Food was okay but not on the same level with the midtown location. Second visit to this location and same experience as before. Location near hotels downtown is the only advantage..
   

   Tin Lizzy's - DowntownResponded on 23 May 2024

   Margaret, thank you for your visit but please accept our apologies that your visit wasn't ideal. We will make sure those issues aren't recurring, and hopefully, we'll see you back soon for what I'm confident will be an excellent dining experience in every way. Mike Maycumber, General Manager
   

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9. OT

   OpenTable Diner VIP

   Cincinnati1 review

   1.0

   Dined on 29 April 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Took over 45 min from the time we were seated (late even with a reservation) to even get water served. Food was cool when we got it and drinks all had ice melted. Embarrassing business meal and would never recommend if you actually want to eat or drink. We had to order a spirit 4 times to get it finally brought at the end of the meal.
   

   Tin Lizzy's - DowntownResponded on 5 May 2024

   I apologize for the experience you had during your recent visit. We strive to provide prompt and attentive service to all our guests, and it is disappointing to hear that we fell short of that standard. That's certainly not the level of hospitality we expect to provide. I assure you your feedback is valuable to us, and we will address these issues with our team so they are not repeated. Please reach out to me with when you were in and any more details you can provide. I'd love to apologize directly and see what I can do to earn another chance to impress you in the future. Thank you for bringing this to our attention. Mike Maycumber, General Manager
   

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10. JC

    JamaalC

    Pittsburgh10 reviews

    5.0

    Dined on 20 April 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our experience was great! O.G.G. (Mizette) was absolutely wonderful and treated our party like family. She kept us refilled and gave us great suggestions for the menu. We had a great time! Thank you!
    

    Tin Lizzy's - DowntownResponded on 27 April 2024

    Jamaal, we are thrilled to hear that you had a great experience with us and that Mizette took such good care of you. Thank you for your wonderful review. We look forward to welcoming you back soon for another excellent dining experience!
    

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