Todovos

Review summary

1. P

   Paul

   VIP

   Orlando

   41 reviews

   1.0

   41 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   So bad, we left before getting our food. We were seated promptly, but the hostess essentially ran to our table, dropped the menus down, and left. Considering the restaurant was only about 50% full, we thought "odd, but OK..." We were seated for at least 10 minutes before being "greeted" but when we were, it was anything but a greeting. The server, Jordan, simply walked up and said "can I start you with something?" No greeting, no welcome, no introduction. We only knew her name because she was wearing a name tag. We placed our full order, including bar drinks, appetizer, and entrees. When ordering the tableside guacamole, she stated "It's not going to be tableside, we don't have enough runners - they are going to make it in the kitchen." We ordered an alternate appetizer, as we were looking forward to customizing the guacamole. After 30 minutes, still no drinks, no appetizer. at around 35 minutes, Jordan delivered the drinks, put them on the table, and continuing on without a word. She then placed a basket of chips on the table. No salsa, nor the requested side of guacamole that we asked for with the appetizer. At the 50 minute mark, we still had no appetizer, nothing to eat with our chips, and no apology/acknowledgement of the delay. During this time, we also noticed that the tables on both sides of us, who had both been seated before us, also had no food, and were getting restless. One member of the table next to us got up and went to talk to a manager. We noticed the same from someone a few tables over. Again, the restaurant was MAYBE 50% full... but it seemed to be utter chaos, as nobody had food, none of the servers were seen doing anything, and no management presence on the floor to talk to guests and apologize/explain or give any updates. After ONE HOUR, we got up and decided to leave. Jordan followed us to the host desk, and when I thought she would try to get us to stay, she simply handed us a parking validation. She was not at all surprised we left.
   

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2. k

   kathy

   VIP

   Columbus

   18 reviews

   5.0

   18 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I don’t always have high expectations with restaurants in hotels but the meal I had was excellent. I had the birria tacos and my husband had the carnitas, both very good!
   

   TodovosResponded 6 days ago

   Thank you for the fantastic 5-star review! We’re so happy to hear that your meal exceeded your expectations. The birria tacos and carnitas are some of our favorites too, and we're thrilled you both enjoyed them! We can’t wait to welcome you back for another great meal!
   

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3. B

   Briana

   VIP

   Orlando

   8 reviews

   2.0

   8 reviews

   Dined on 1 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   No one came to our table for a good 15 mins., my husband finally had to ask a manager to send someone over. They put my husbands order in wrong and he had to wait another 30 mins for his food. My food was cold bc the busser couldn’t figure out which table it went to. They were short staffed and all over the place. Do better.
   

   TodovosResponded on 2 February 2025

   Hi Briana, I’m really sorry to hear about your experience. Waiting that long to be greeted, dealing with a mix-up on your husband’s order, and getting cold food is definitely not the experience we want for our guests. I understand how frustrating that must have been. We’re always working to improve, and your feedback helps us do better. I’ll be addressing this with the team to make sure we’re providing the service and attention our guests deserve. If you’d be open to it, I’d love the chance to make this right. Please reach out to me directly so we can connect. I truly appreciate your time and hope we can welcome you back for a much better experience. Best, Greg Amunategui Assistant Director of Food & Beverage Hilton Orlando
   

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4. S

   Sylvia

   Greater Boston

   10 reviews

   5.0

   10 reviews

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful experience at TodoVos. The wait staff was exceptional and the food was both delicious and a good value.
   

   TodovosResponded 6 days ago

   Thank you so much for the amazing 5-star review! We’re thrilled to hear that you had a wonderful experience at TodoVos. Our team takes great pride in providing excellent service, and we’re glad you enjoyed both the food and the value. We look forward to having you back soon for another memorable visit!
   

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5. K

   Katrina

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined on 30 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent tacos and aqua fresca. The elote is good but very salty. Very friendly service, and fun and colorful atmosphere.
   

   TodovosResponded on 1 January 2025

   Thank you so much for the 5-star rating! We’re thrilled you had a great experience. We look forward to welcoming you again soon!
   

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6. P

   Priscilla

   VIP

   Orlando

   28 reviews

   5.0

   28 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Huge food portions, everything was excellent! Chad was amazing preparing the table side guacamole.
   

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   TodovosResponded on 23 December 2024

   Thank you so much for the wonderful 5-star review! We're thrilled to hear that you enjoyed the generous portions and everything was excellent. We're especially happy that Chad’s table-side guacamole added to your experience—he'll be thrilled to hear your kind words! We look forward to welcoming you back for another fantastic meal soon!
   

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7. J

   Jacob

   VIP

   New York City

   19 reviews

   5.0

   19 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a lovely restaurant. Top notch service. Food delicious. We had freshly made guacamole, chili y queso (warm chips), rice and beans and a burrito, tasty margarita.
   

   TodovosResponded on 12 December 2024

   Thank you so much for the fantastic 5-star review! We're thrilled to hear you enjoyed the service, food, and drinks. It’s great to know that our guacamole, chili y queso, rice and beans, burrito, and margarita hit the mark for you. We can’t wait to welcome you back for another wonderful dining experience!
   

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8. G

   Georgiana

   Washington DC

   29 reviews

   5.0

   29 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was Thanksgiving! Having already been volunteers at serving the traditional meal earlier in the week, we wanted a related, but different experience on the actual day ;) The restaurant has charm and location (a free trolley ride from where we were staying at the excellent Rosen Plaza Hotel.) Our server was over the top. Later in the meal, we learned we could also catch her at Luke's in Maitland, not far from where we live.
   

   TodovosResponded on 28 January 2025

   Thank you for the wonderful 5-star review! We’re so glad you chose us for your Thanksgiving meal and that we could offer you a different but memorable experience. It’s great to hear you enjoyed the charm of the location and the convenience of the trolley ride! We're especially happy to hear that your server made such a positive impression – we'll be sure to pass along your kind words. It’s also great to know you'll be able to visit her at Luke's in Maitland! We hope to see you again soon!
   

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9. C

   Cecilia

   Minneapolis

   12 reviews

   5.0

   12 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and drink! Servers were awesome. I would recommend it. Impressive for a hotel restaurant.
   

   TodovosResponded on 11 November 2024

   Hi Cecilia! Thank you for the fantastic 5-star review! We’re thrilled that you enjoyed the food, drinks, and service, and we’re especially glad to have exceeded your expectations for a hotel restaurant. Your recommendation means a lot to us, and we look forward to welcoming you back for another impressive experience soon!
   

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10. M

    Mike/angie

    New York City

    12 reviews

    3.0

    12 reviews

    Dined on 6 October 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    The food was delicious and great service enjoy it
    

    TodovosResponded on 16 October 2024

    Thank you for your review! We're happy you enjoyed the food and service. We hope to provide an even better experience on your next visit!
    

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