Torali - located at The Ritz Carlton, Chicago

Torali - located at The Ritz Carlton, Chicago reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Susan VIP

   Chicago15 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   We ordered and asked for the meal to be timed so not everything came out at once. The waiter took the mail meal back but it was obvious it just sat under a heater when the pasta dishes came back out. Two of us have stomach issues after the meal and I'm curious if letting seafood sit under a warming light is the issue. Also, the coffee was brewed and black - what are you thinking charging that at $9 - Starbucks doesn't even do that. The waiter was also not as attentive. We mentioned a show when being seated and I had to go find him to ask for the check. Also, when you charge folks bring back the itemized receipt with the signing copies. The food was mediocre. For the Ritz I was expecting more.
   

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2. M

   Mimi VIP

   Washington DC5 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My son and I had a great time. The service was excellent. We’ll be back!
   

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3. N

   Nicholas

   Chicago5 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Torali experience was amazing. First, the staff were very attentive and constantly made we were doing okay. The burrata starter was amazing, especially with the freshly made foccacia bread. The crab cake was also great, even though I'm not a huge fan of fennel. I'd still order it again. For my entree, I had the 12oz NY steak and my partner had the vegetable fettuccine. Both dishes were amazing. We shared the polenta and asparagus sides. Dessert was a delicious piece of Torali chocolate cake. Best meal we've had in a long time. The atmosphere was great. Definitely recommend this place and will be returning again soon!
   

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4. J

   Jennifer

   Chicago38 reviews

   5.0

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food is excellent and very well executed. The prices are a bit high for the value.
   

   Torali - located at The Ritz Carlton, ChicagoResponded on 15 March 2025

   Thanks for joining us at Torali! We’re glad that you had a 5-star experience and hope to see you again soon. Feel free to follow us @toralichicago to keep in touch on Instagram!
   

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5. A

   Anna

   Chicago7 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, great ambiance! Lovely decor. Wonderful service. The staff was incredible.
   

   Torali - located at The Ritz Carlton, ChicagoResponded on 15 March 2025

   We're absolutely delighted to hear that your dining experience with us was amazing and exceeded your expectations! Our team works hard to create memorable moments for our guests, and knowing we've achieved that with you is incredibly rewarding. Thank you for taking the time to share your positive feedback. We can't wait to welcome you back and aim to surpass your expectations once again. See you soon!
   

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6. D

   David

   Detroit4 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service! Restaurant is an ‘off the lobby bar’ which was fine but may not be for everyone.
   

   Torali - located at The Ritz Carlton, ChicagoResponded on 15 March 2025

   We're absolutely delighted to hear that your dining experience with us was amazing and exceeded your expectations! Our team works hard to create memorable moments for our guests, and knowing we've achieved that with you is incredibly rewarding. Thank you for taking the time to share your positive feedback. We can't wait to welcome you back and aim to surpass your expectations once again. See you soon!
   

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7. G

   Gerry

   Chicago1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our place. After our wedding, we had our first lunch here then our first Valentine’s Day here. The food and the service are amazing. The staff are so kind and friendly. The food are so good. I highly recommend this place!!! Hector and the rest of the staff are outstanding!
   

   Torali - located at The Ritz Carlton, ChicagoResponded on 15 March 2025

   Thank you for your wonderful review and for highlighting the exceptional service you received during your dining experience with us. Our team takes great pride in offering our guests a welcoming and attentive dining experience, and it's rewarding to hear when we've succeeded. Your feedback is a tremendous motivation for us all and reaffirms our commitment to maintaining the highest standards of service. We will be sure to share your compliments with our team, who will be delighted to know they made such a positive impact on your visit. Thank you again for choosing to dine at Torali and for taking the time to share your experience.
   

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8. G

   Gerald

   Chicago1 review

   5.0

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you to the wonderful time. We were celebrating my mom 90th birthday. Everything was perfect from the food, to atmosphere and the staff. Thanks again.
   

   Torali - located at The Ritz Carlton, ChicagoResponded on 15 March 2025

   Hello Gerald, We're thrilled to hear that you chose Torali to celebrate your mom's 90th birthday! It's wonderful to know that you enjoyed the food, atmosphere, and the staff. We always strive to make special occasions memorable and we're glad we could be a part of your family's celebration. Thank you for your kind words and we look forward to serving you again soon. Best Regards, Leo Enriquez Director of Food & Beverage
   

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9. M

   Michael

   Chicago29 reviews

   5.0

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service is excellent! The portion sizes are generous! The free bread is a nice touch, as more restaurants are charging extra for bread nowadays. We ordered from the Restaurant Week menu, and we will certainly visit again, to try other menu options.
   

   Torali - located at The Ritz Carlton, ChicagoResponded on 15 March 2025

   Thanks for the review, Michael! We're delighted to hear that you enjoyed our food and service. Our Restaurant Week menu is indeed generous and we're glad you appreciated the generous portion sizes. We're also glad you appreciated our free bread offer. We're always looking for ways to improve our guests' experiences and your feedback is valuable to us. We're thrilled that you plan to visit us again and we can't wait to welcome you back to try our other menu options. Cheers! Best Regards, Leo Enriquez Director of Food & Beverage
   

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10. I

    Inaija

    Houston1 review

    2.0

    Dined on 7 February 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4

    The food was very mediocre and the service was pretty slow.
    

    Torali - located at The Ritz Carlton, ChicagoResponded on 15 March 2025

    Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and apologize for not meeting your expectations. At Torali Chicago, we strive to provide exceptional service and a memorable dining experience for all our guests. Your comments are important to us, and we would like to learn more about what went wrong so we can address these issues and improve. Please feel free to reach out to me directly at Torali Restaurant. We value your patronage and hope to have the opportunity to serve you again and provide you with the outstanding experience we are known for. Sincerely, Leo Enriquez Director of Food & Beverage
    

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