Totti Italian

Totti Italian reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Natalie

   Surrey1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   The food was under cooked and was not even provided with a bill simply brought over the card machine
   

   Totti ItalianResponded 1 day ago

   Thank you for your feedback, and we're truly sorry to hear about your experience. We take food quality very seriously, and we apologise for the undercooking issue you encountered. We also understand how important it is to receive a proper bill, and we sincerely apologise for not providing that to you in the correct manner. We'll make sure to address these concerns with our team to ensure better service in the future. We hope you’ll give us another chance to provide you with the experience you deserve.
   

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2. K

   Kerrie

   London2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was lovely and the staff super friendly and helpful. They were quite busy when we was there on a Saturday night, but we really felt well looked after. A really lovely place to visit, could no recommend enough :)
   

   Totti ItalianResponded 4 days ago

   Hi Kerrie, Thank you for your kind words! We are delighted to hear that you enjoyed your visit with us. Our team works hard to provide excellent service, even during busy times. We appreciate your recommendation and hope to welcome you back again soon!
   

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3. OT

   OpenTable Diner

   Kent2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   as always everything was very delicious, the atmosphere was great, I recommend!
   

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   Totti ItalianResponded 4 days ago

   Hi, thank you for leaving us a 5* review, we appreciate it!
   

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4. N

   Nebojsa

   London1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and great food. The restaurant lives up to the expectations of the most demanding customers.
   

   Totti ItalianResponded on 25 February 2025

   Hi, Thank you for your review, your feedback motivates us to keep delivering excellence. We hope to welcome you back soon!
   

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5. G

   Gary

   London1 review

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visitors to Totti restaurant Excellent food ,staff very helpful and friendly ,great night will visit again 😀
   

   Totti ItalianResponded on 25 February 2025

   Hi Gary, thank you for your kind review!
   

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6. K

   Ken

   London2 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   This is arguably the best restaurant in Eltham and a significant improvement on the previous occupancy of the site. It is an attractive, up-market place, with an excellent decor and ambiance. I’ve deducted one star for the ambience on our evening for the extremely noisy and annoying child seated three feet behind me, and for the irritating crowd of young women who seemed to feel the need to make constant trips either to the lavatories or outside to the pavement for smoking breaks. If these are typical customers, I would think twice before booking for a Saturday evening! The service was excellent and the staff were friendly and attentive. We had a wide selection of food between the six of us and we were all happy with our choices. The prices were very reasonable and I shall certainly go there again, perhaps avoiding Saturday evenings! All in all, Totti’s is a welcome addition to Eltham High Street and I would recommend it.
   

   Totti ItalianResponded on 25 February 2025

   Hi Ken, Thank you for taking the time to share your detailed feedback. We're delighted to hear that you've enjoyed our decor, ambiance, and, most importantly, the food and service! We appreciate your compliments and your intention to visit us again. We do understand that the atmosphere can vary, especially during busy times, and we apologise for any disturbances you experienced that evening. We're glad you see Totti’s as a great addition to Eltham High Street, and we look forward to welcoming you back—perhaps on a quieter day!
   

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7. H

   Henry

   London1 review

   5.0

   Dined on 21 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food was top-notch. We were 4people, had a pleasant time. Staff are polite and professional. Cocktails are nice. Definitely visiting again.
   

   Totti ItalianResponded on 25 February 2025

   Hi Henry, thank you for your wonderful review! We're thrilled to hear that you and your group had an enjoyable experience with us. It’s fantastic to know that both our service and food met your expectations. We're also glad you enjoyed the cocktails! We look forward to welcoming you back for another great visit soon!
   

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8. T

   Tony VIP

   London16 reviews

   4.0

   Dined on 19 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and service. The menu is extensive and is good value. We went on a Wednesday evening after a visit to the cinema. Whilst not empty, it was relatively quiet but still had a good atmosphere. Our 2nd visit and it won't be the last. Our friends really enjoyed the food.
   

   Totti ItalianResponded on 25 February 2025

   Thank you so much for taking the time to share your experience! We're delighted to hear that you and your friends enjoyed both the food and service. It’s wonderful that you found our menu extensive and of good value. We're glad the atmosphere added to your dining experience, even on a quieter Wednesday evening. Knowing that this was your second visit and that you're planning to return means a lot to us. We look forward to welcoming you and your friends back again soon!
   

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9. B

   Beccy

   London4 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and staff very attentive and friendly!
   

   Totti ItalianResponded on 25 February 2025

   Hi Beccy, thank you for taking the time out to leave us a 5 star review!
   

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10. N

    Nigel

    London1 review

    4.0

    Dined on 16 February 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    The food and decor was excellent but the service was very slow and the restaurant wasn’t particularly busy. The three waitresses were very polite and friendly but spent a lot of their time just standing around chatting to each other. The table next to us had to ask for their drinks as they had been forgotten and our dessert menus took so long to come that we then decided not to have a sweet. Overall a nice restaurant - just let down by the slow service of its waiting staff.
    

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