True Food Kitchen - Nashville

Review summary

1. G

   Gerald

   VIP

   Nashville

   68 reviews

   1.0

   68 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Love this restaurant but not tonight. And am sharing because we want them to be successful and address whatever the challenge was. Suspect staffing shortage but result were slow and spotty service. Starters before cocktails and way before. Ordered items not delivered at all. But as always really good food.
   

   True Food Kitchen - NashvilleResponded 2 days ago

   I'm sorry to hear about the issues with service during your visit, Gerald. We appreciate your feedback and will work to address these challenges to ensure a better experience in the future. Please contact us directly so we can make this right for you.
   

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2. J

   John

   Nashville

   14 reviews

   5.0

   14 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent server, Elaina. Knew the menu very well and was able to answer product questions easily. 
   

   True Food Kitchen - NashvilleResponded on 19 December 2024

   Thank you for your review, John! We're delighted to hear Elaina provided excellent service and was knowledgeable about our menu.
   

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3. EJ

   EricJ

   VIP

   Nashville

   4 reviews

   5.0

   4 reviews

   Dined on 2 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good service and food. Always a great meal and experience!
   

   True Food Kitchen - NashvilleResponded on 3 December 2024

   Thank you for your wonderful review, Eric! We're happy to hear you consistently enjoy our service, food, and overall experience.
   

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4. J

   Jessica

   Nashville

   10 reviews

   2.0

   10 reviews

   Dined on 23 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Beautiful space with a great menu and easy parking. Horrid and disorganized table service.
   

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5. B

   Brad

   VIP

   Kansas City

   5 reviews

   5.0

   5 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great and leans on the healthy side. We made a special trip to purposely go through Nashville and eat at True Foods Kitchen! We wish there were many more around the country.
   

   True Food Kitchen - NashvilleResponded on 20 November 2024

   Thank you for making a special trip to visit us, Brad! We're thrilled to hear you enjoyed your experience and appreciate your wish for more locations.
   

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6. K

   Kyna

   Nashville

   8 reviews

   3.0

   8 reviews

   Dined on 14 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Typically this place rocks. Today the air fryer was broken, the food ticket got lost in a computer restart so waited over 30 mins, when mine came it was wrong, both the GF bun and my vegan burger bun were cold (yuck) and my bun was hard on the bottom, so, stale I guess. The meal was completely comped. Dessert was the best thing we ate. Also the seasonal butternut soup was to die for two times last week. But three days ago it was runny and terrible. (I paid for that.) Today the server complimentary brought us the soup even before anything went wrong. It was somewhat better but still not nice and thick like it should be. So: consistency issues for sure, plating and quality not great for sure. Bathroom stall out of order as well. This place clearly is limping a bit — hope it gets the help it needs soon!
   

   True Food Kitchen - NashvilleResponded on 15 November 2024

   I'm sorry to hear about the inconsistencies and issues during your visit, Kyna. We appreciate your detailed feedback and will work on improving our consistency and quality to ensure a better experience in the future.
   

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7. OT

   OpenTable Diner

   Atlantic City

   2 reviews

   5.0

   2 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food in a casual setting that still had an elevated feel. Wonderful menu with lots of options and excellent ingredients that set it apart from other spots!
   

   True Food Kitchen - NashvilleResponded on 14 November 2024

   Thank you for your kind words! We're glad you enjoyed our menu and the unique atmosphere at True.
   

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8. t

   tracy

   VIP

   Seattle

   1 review

   3.0

   1 review

   Dined on 6 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The hostess did not bother to greet us when we walked in. We are the first one in when they opened for lunch and had a reservation. She took a good two minutes to decide where to sit us when the entire restaurant was empty. Server was good. But food took a long time to come out. 25 minutes when there was no wait for a quick lunch. Portion was small and my husband’s Nashville hot chicken sandwich barely had any spice on it.
   

   True Food Kitchen - NashvilleResponded on 7 November 2024

   I'm sorry to hear about your experience with the hostess and the wait time for your meal, Tracy. We appreciate your feedback and will work on improving our service and food quality to enhance your future visits.
   

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9. M

   Mark

   New York City

   1 review

   3.0

   1 review

   Dined on 3 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Food wasn’t great and portions were small for the price
   

   True Food Kitchen - NashvilleResponded on 11 November 2024

   I'm sorry to hear that the food and portion sizes didn't meet your expectations, Mark. We appreciate your feedback and will work on improving these aspects to enhance your experience.
   

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10. K

    Kerri

    VIP

    Nashville

    19 reviews

    2.0

    19 reviews

    Dined on 1 November 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 1

    I have always been a fan of this chain but last night pushed me over the edge. Prices have increased, portion sizes are smaller and the quality of the food overall felt like a step down. Husband ordered the Korean Spicy Chicken sandwich which looked like a slider sized bun. He was asked what he wanted for a side and the server pointed to the sides section of the menu - which ended up costing him $2 extra for runny mashed potatoes (after further review of the menu the sandwich only came with a kale or green salad. So his plate ended up costing $19.99. Super disappointing. After years of supporting True Food, we won’t be back.
    

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