True Food Kitchen - Palo Alto

Review summary

1. OT

   OpenTable Diner

   San Francisco1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and fun atmosphere! We loved the turkey burger, chicken parmesan, and chocolate chip cookie a la mode!
   

   True Food Kitchen - Palo AltoResponded 1 day ago

   Thank you for your wonderful review! We're delighted to hear you enjoyed the delicious food and fun atmosphere, especially the turkey burger, chicken parmesan, and chocolate chip cookie a la mode.
   

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2. L

   Leslie VIP

   San Francisco1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   This was a huge disappointment. We had a 645 reservation and were seated right away. Our server greeted us in a timely fashion and then took our drink orders. And then the waiting began…..it took him a while to come back to get our dinner orders but we figured he was giving us time which we appreciated. However, after our order was placed, we waited about 50 minutes for our food to come out. It was an hour and 15 minutes from the time we were seated for our food to arrive. Not once did our server come by and ask if we needed anything like another drink or apologize for the wait. We were just sitting….and waiting…… when the food finally arrived my chicken Parmesan was like warm and the cheese had started to get cold. My husband’s food was hot but clearly the kitchen did not coordinate the items. I then had to wait for a hot dish. The food was not good. My husband thought the burger was one of the worst he has had. I did like the cauliflower and he liked the mashed potatoes but I make better chicken parm at home. The only reason I give this rating two stars instead of one was because the assistant manager did reach out immediately once the food was sent back cold. He was gracious and apologized and then came back to check on us again after the hot food came out. Unlike our waiter for the night. I would not recommend this place. Clearly understaffed both in the kitchen and the wait staff. They need to seat less tables so people have a good experience. But for me the food was hot good enough to even give it a second chance.
   

   True Food Kitchen - Palo AltoResponded today

   I apologize for the long wait and the issues with your meal, Leslie. We appreciate your feedback and will address these concerns to improve our service and food quality.
   

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3. B

   Barbara

   San Francisco93 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I like that all of the items on the menu are inspired by what's in season and fresh. Everything that I have tried has tasted amazing. I will definitely be coming back.
   

   True Food Kitchen - Palo AltoResponded 1 day ago

   Thank you for your review, Barbara. We're happy to hear you enjoyed our seasonal menu and look forward to welcoming you back!
   

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4. OT

   OpenTable Diner

   San Francisco2 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ordered 3 of the salmon entrees, portions were small for price point and all three were dry and overcooked. Server Han was amazing and all other entrees were tasty. They just overcooked the fish this time
   

   True Food Kitchen - Palo AltoResponded 1 day ago

   Thank you for your feedback. We're sorry to hear about the overcooked salmon and will address this with our kitchen team. We're glad you enjoyed the other entrees and appreciated Han's service.
   

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5. H

   Hillary VIP

   San Francisco19 reviews

   2.0

   Dined on 2 March 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   This restaurant is not as good as it once was. We visited for brunch. One of us ordered the breakfast tacos, which featured overcooked steak and were just ok. The tofu bowl was better and was a good portion size. Overall, the food quality is uneven and there are better options in the area for this price point.
   

   True Food Kitchen - Palo AltoResponded 7 days ago

   I apologize for the uneven food quality during your brunch visit, Hillary. We appreciate your feedback and will work on improving our dishes to provide a better dining experience.
   

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6. SL

   SLOnurse14 VIP

   New York City28 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious! Our server did an excellent job of checking in with us, giving us recommendations and getting the check to us in a timely manner. The only negative was the kitchen noise…someone dropped dishes twice before we even got our food. It was very distracting, but I’m sure it was an accident. Overall everything was great and we’ll be back!!
   

   True Food Kitchen - Palo AltoResponded on 3 March 2025

   Thank you for your review! We're glad to hear you enjoyed the food and appreciated the excellent service. We apologize for the kitchen noise and look forward to welcoming you back soon!
   

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7. A

   Ann VIP

   San Francisco33 reviews

   4.0

   Dined on 1 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food was very good! The cocktails, not what we were expecting. I would not recommend the Bloody Mary. The manager and our server were fantastic!
   

   True Food Kitchen - Palo AltoResponded on 3 March 2025

   Thank you for your feedback, Ann. We're glad you enjoyed the food and appreciated our staff, and we'll take your comments about the cocktails into consideration.
   

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8. m

   michael VIP

   San Francisco5 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   One of the best grass fed burgers on the Peninsula
   

   True Food Kitchen - Palo AltoResponded on 1 March 2025

   Thank you for your review, Michael! We're thrilled to hear you enjoyed our grass-fed burger and look forward to welcoming you back soon!
   

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9. s

   stephanie VIP

   New York City4 reviews

   5.0

   Dined on 27 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and drinks were very good, and our server Amanda was very attentive!
   

   True Food Kitchen - Palo AltoResponded on 1 March 2025

   Thank you for your review, Stephanie! We're glad to hear you enjoyed the food and drinks, and appreciated Amanda's attentive service. We look forward to welcoming you back soon!
   

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10. M

    Maryam VIP

    San Francisco7 reviews

    4.0

    Dined on 22 February 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Food was fantastic! They were busy so service was a little slow but overall good. Will be back!
    

    True Food Kitchen - Palo AltoResponded on 24 February 2025

    Thank you for your review, Maryam! We're happy to hear you enjoyed the food and appreciate your understanding of the service pace. We look forward to welcoming you back!
    

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