True Food Kitchen - Biltmore

Review summary

1. S

   Steve

   New York City

   13 reviews

   2.0

   13 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 4

   True Food has gotten steadily worse. I only go anymore because wife / daughter like it. Wait staff always in a hurry and it's not like they need the tables. Got my check tonight before we were finished being served. They were also out of one item that they promote heavily during the holidays, something we all enjoy and were looking forward to. I have to ask for things that were once provided without asking....simple things....spoon, sugar. Food is OK but not special, especially for the price. I think I'm done.
   

   True Food Kitchen - BiltmoreResponded 1 day ago

   We apologize for the disappointing experience, Steve, especially regarding the service and availability of menu items. Thank you for your feedback, and we'll use this to better improve in all expectations.
   

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2. S

   Stephen

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my second time visiting the Biltmore location. I enjoyed the first so much with my daughter that when my mother flew out for the holidays, I brought her. I requested to be seated in Drew's section since she was great last time. She didn't disappoint. Great service. I had the Chicken Parm, and enjoyed it. I live in Arizona City, so it's a 60 mile drive. So for me to drive 60 miles for dinner, I had to be impressed.
   

   True Food Kitchen - BiltmoreResponded 2 days ago

   Thank you for your wonderful review, Stephen! We're thrilled to hear you enjoyed your visit with your mother and that Drew's service impressed you once again.
   

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3. R

   Randy

   VIP

   Orlando

   33 reviews

   5.0

   33 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service is always amazing. They are always super helpful with friends with food allergies.
   

   True Food Kitchen - BiltmoreResponded 2 days ago

   Thank you for your review, Randy! We're happy to hear you always enjoy the food and service, and that our team is helpful with food allergies.
   

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4. R

   Renee

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We are regulars. Portion size was smaller than usual. Waitress seemed rushed even though it wasn’t busy. Kept trying to take our plates before we were even done. Food was average tasting. Food was not overly hot. Always feel like if we don’t buy alcohol or expensive pressed juices and just get water that the service is less than since we are not dropping a ton on drinks.
   

   True Food Kitchen - BiltmoreResponded 4 days ago

   We apologize for the disappointing experience, Renee, especially regarding portion size and service. Thank you for your feedback, and we'll work on improving to ensure a better experience for our valued regulars.
   

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5. E

   Evelyn

   VIP

   Phoenix

   113 reviews

   5.0

   113 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Holiday lunching today with a friend, sitting outdoors, and ordering the seasonal market salad with salmon were an ideal combination! Appreciate the care and attention by our server and the kitchen team!
   

   True Food Kitchen - BiltmoreResponded 4 days ago

   We're happy to hear you enjoyed your holiday lunch with the seasonal market salad and salmon, Evelyn! Thank you for recognizing our team's care and attention.
   

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6. n

   naomi

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing time at True Food! Drinks were great, the panang and Korean noodle bowl were both delicious and our server was amazing!! Highly recommend this restaurant. Ample inside and patio seating with a great ambiance.
   

   True Food Kitchen - BiltmoreResponded 4 days ago

   We're thrilled to hear you had an amazing time and enjoyed the drinks, Panang, and Korean noodle bowl, Naomi! Thank you for recommending us and appreciating our ambiance and service.
   

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7. D

   Debbie

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great and healthy lunch spot! Enjoyed it
   

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8. A

   Aleida

   VIP

   Seattle

   13 reviews

   5.0

   13 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   True Food Kitchen is consistently tasty, high-quality food served in a clean, welcoming, approachable environment. The service at this location continues to feel elevated. A great spot for a group, too. A few strong points: great tasting gluten-free bun, skillfully crafted cocktails, so many nutrient-dense foods that are packed with flavor & great value.
   

   True Food Kitchen - BiltmoreResponded on 17 December 2024

   Thank you for your wonderful review, Aleida! We're delighted to hear you enjoyed the high-quality food, elevated service, and appreciated our gluten-free bun and cocktails. We look forward to welcoming you and your group back soon!
   

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9. T

   Thai

   Phoenix

   10 reviews

   4.0

   10 reviews

   Dined on 15 December 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Compared to other AZ locations, same food ordered were not as good, smaller portion and lukewarm temperature when served. Food was also a tiny more salty. Waiting staff was ok, stopping by a few times but everything seemed a tad slow. Food server did not bother to pick up dirty plates when serving main entrees or dessert.
   

   True Food Kitchen - BiltmoreResponded on 17 December 2024

   Thank you for your feedback, Thai. We apologize for the inconsistencies in food quality and service, and we will address these issues to improve your experience in the future.
   

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10. J

    Jane

    VIP

    Tucson

    10 reviews

    5.0

    10 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    You can taste the freshness of the food. Yummy.
    

    True Food Kitchen - BiltmoreResponded on 15 December 2024

    We're happy to hear you enjoyed the freshness of our food, Jane! Thank you for your feedback.
    

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