Tupelo Honey - Franklin

Review summary

1. J

   Jill

   Nashville

   10 reviews

   5.0

   10 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was very good and our service was excellent.
   

   Tupelo Honey - FranklinResponded 1 day ago

   Thank you for your review! We appreciate you dining with us and look forward to hosting you again! Thanks, Front of House Management
   

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2. B

   Brian R .

   Austin

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife loves this place. It makes for a great date night. We visit the Franklin location every time we are in town.
   

   Tupelo Honey - FranklinResponded 1 day ago

   Hey Brian! Thank you for taking the time to leave us a review! We are pleased to hear that you enjoyed your dining experience. Please join us again for brunch, lunch, or dinner service! Thanks, FOH Management
   

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3. C

   Carin

   VIP

   Miami

   8 reviews

   3.0

   8 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We have been to Tupelo Honey both in Asheville and in Franklin many times and loved it. It is our go to for solid Southern food and good service. This visit was a bit of a mixed bag. while the food was very good, the service we received was very subpar for them (our take was they were short staffed for the holiday). The restaurant was very accommodating in helping us move up our dinner reservation fifteen minutes. 5 of the 6 people in our group had flown in that day. Our server was nice but really inattentive, he walked away as we were ordering appetizers, we ordered two and were about to add another and he just walked away. Getting drinks refilled was also a challenge. The appetizers we did have the fried pickles and the green tomatoes were delicious, but not particularly hot. Three people in our party had the fried chicken and loved it, two people in our party had the salmon and said it was great. I had the shrimp and grits, it appears that my dish had been waiting a while for everyone else’s entrees because my entree was not hot, just barely warm. I tried looking for the server to alert him but was no where to be found. Normally we would have stuck around for dessert but after basically being ignored by our server the entire meal, we didn’t bother.
   

   Tupelo Honey - FranklinResponded 2 days ago

   Hi Carin, Thank you for sharing your experience. We're glad you enjoyed the food, but we're sorry to hear the service was not up to our usual standards. We apologize for the delays and the temperature of your shrimp and grits. We appreciate your understanding of the challenges during busy times, and we’ll use your feedback to improve. We're grateful for your loyalty to Tupelo Honey and hope you’ll give us another chance to provide the great service you’ve come to expect. We look forward to welcoming you back soon!
   

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4. E

   Emilee

   Sacramento

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We enjoyed the food and quality of the food. The food did not arrive to our table for about an hour due to the restaurant running out of chicken and steak. We were informed by the manager that seemed to be apologetic. She offered a free appetizer which we declined.
   

   Tupelo Honey - FranklinResponded 2 days ago

   Hi Emilee, We're sorry to hear about your experience at Tupelo Honey - Franklin. We understand that waiting for an hour can be frustrating and we apologize for any inconvenience caused. We're glad to hear that you enjoyed our food and quality. However, we're disappointed that the chicken and steak ran out and that you were only offered a complimentary appetizer. We appreciate your feedback and will use it to improve our service and food quality. We hope to serve you again and provide a better experience. Best regards, Front of House Management
   

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5. A

   Amanda

   Western KY

   1 review

   4.0

   1 review

   Dined on 21 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Overall the experience was good, the service was great as were the drinks. The food was just ok. The pimento cheese dip was great, and the roasted potatoes were delicious. The chicken with mac and cheese waffles weren't very flavorful. The macaroni and cheese had no flavor with a gritty texture and the waffles were cold, the chicken however was good. This is just one rough food experience and it won’t stop me from going again. Past visits have been better with different plates ordered.
   

   Tupelo Honey - FranklinResponded 7 days ago

   Thank you for your review! We appreciate you dining with us and look forward to hosting you again! Thanks, Front of House Management
   

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6. J

   Jana

   Nashville

   12 reviews

   5.0

   12 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was delicious and our server had great, customer service skills. 😊
   

   Tupelo Honey - FranklinResponded on 19 December 2024

   Hey Jana! Thank you for leaving us this awesome review! We are stoked to hear that our team went above and beyond to make your dining experience spectacular. We look forward to hosting you again! Thanks, FOH Management
   

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7. G

   Gwen

   Nashville

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Harvest bowl Fried Chicken Desert duo All so good!
   

   Tupelo Honey - FranklinResponded on 16 December 2024

   Wow, thank you for such a wonderful review! We strive to exceed our guest expectations and offer signature service to everyone that dines with us. We look forward to hosting you again soon! Thanks, FOH Management
   

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8. T

   Tracy

   Nashville

   2 reviews

   4.0

   2 reviews

   Dined on 9 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Loved the entire experience. Would loved it if the Brussels Sprouts were crispier. Fried Green Tomatoes were the best of everything I ordered. Chicken & Waffles were great, but should come with a side dish (fries). The service was great. She was very attentive with drinks.
   

   Tupelo Honey - FranklinResponded on 12 December 2024

   Hey Tracy! Thank you for taking the time to leave us a review! We are pleased to hear that you enjoyed your dining experience. Please join us again for brunch, lunch, or dinner service! Thanks, FOH Management
   

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9. T

   Tiffany

   Nashville

   11 reviews

   5.0

   11 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is one of our go to spots for brunch and it never disappoints. Our server was great and very friendly. We loved the manager's vibe as well as she was very engaging.
   

   Tupelo Honey - FranklinResponded on 12 December 2024

   Wow, thank you for such a wonderful review! We strive to exceed our guest expectations and offer signature service to everyone that dines with us. We look forward to hosting you again soon! Thanks, FOH Management
   

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10. A

    Amber

    Memphis

    1 review

    4.0

    1 review

    Dined on 7 December 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    We enjoyed everything. The pimento dip and fried pickles were excellent. I ordered the Asheville hot chicken ranch melt and it was not that great. The chicken had zero seasoning or flavor. Fiancé got the fried chicken and it was fantastic.
    

    Tupelo Honey - FranklinResponded on 12 December 2024

    Thank you for your review! We appreciate you dining with us and look forward to hosting you again! Thanks, Front of House Management
    

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