Tzuco

Review summary

1. J

   Janet

   VIP

   Chicago

   44 reviews

   4.0

   44 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Dined here on New Year’s Eve. While the flavors were delicious and clearly well-crafted, the food was served cold, which was disappointing given the premium NYE pre-fixe menu. The ambiance was pleasant and quiet, and the service was attentive, but the execution fell short for the occasion for sure. I hope this was an isolated issue because we love this restaurant!
   

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2. i

   ivone

   Oaxaca

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente lugar, todo delicioso. Lo recomiendo demasiado.
   

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3. R

   R

   Charlotte

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brunch was excellent as dinner was a few days earlier.
   

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4. H

   Hannah

   Milwaukee

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had a good experience at Tzuco - limited vegetarian options.
   

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5. V

   Vicente

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La costilla estuvo increíble y el postre Mais otro nivel !!!
   

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6. J

   Joseph

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We arrived a bit early and they immediately accommodated us. Our waiter Christian was knowledgeable and professional. ThebFood was amazing and we even liked the soap in the bathrooms. A definite must go. We ran in to a couple afterwards who said they had reservations for the next day and said they heard great things. A definite 5 stars v
   

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7. LV

   LindaV

   VIP

   Chicago

   8 reviews

   3.0

   8 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The manager was incompetent. He took our order for wine but we never got the wine. He TOLD us to leave about 2 hours after we were seated because he needed our 2-person table for a group of 6. He did not apologize for any inconvenience or suggest we repair to the bar or anything. And he did not give us any warning - just a command to leave. Love the food and the space but doubt I will return.
   

   TzucoResponded 4 days ago

   Hey LindaV, We're truly sorry to hear about your recent experience at Tzuco. We strive to provide excellent service and it's clear we fell short in your case. We apologize for the confusion regarding your wine order and the delay you experienced. We understand how frustrating that must have been and we're sorry for any inconvenience caused. We appreciate your patience and understanding and we hope to have the opportunity to serve you better in the future.
   

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8. C

   Casey

   Alabama

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect. Could not have been better. Service was amazing.
   

   TzucoResponded 4 days ago

   Thanks for the feedback, Casey! We're thrilled to hear that you enjoyed your experience at Tzuco. It's wonderful to know that our service made your visit exceptional. We strive to provide an amazing experience for all our guests, and your review reaffirms the hard work we put in every day. We look forward to welcoming you back soon!
   

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9. J

   Jeff

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing. Great service and comfortable atmosphere.
   

   TzucoResponded 4 days ago

   Hi Jeff, Thank you for your kind words! We're thrilled to hear that you enjoyed your dining experience at Tzuco. Your satisfaction is our top priority and we're glad to know that our food and service met your expectations. We aim to provide a comfortable atmosphere for our guests and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!
   

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10. K

    Kimberly

    VIP

    Nashville

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We had a fantastic experience at Tzuco on Christmas Eve. The Queso Fundido with Mushrooms was exceptional. We were drawn to this dining choice after reading an article about the chef’s signature Beef Wellington; it did not disappoint! Also notable: Onion Soup & Mexican Hot Chocolate.
    

    TzucoResponded 5 days ago

    Thanks for the review, Kimberly! We're thrilled to hear that you had a fantastic experience on Christmas Eve and enjoyed our Queso Fundido with Mushrooms. It's great to know that our signature Beef Wellington hit the mark for you! We're glad you enjoyed our Onion Soup and Mexican Hot Chocolate as well. We strive to provide exceptional food and service, and your feedback is a testament to our efforts. We look forward to welcoming you back to Tzuco soon! Best, The Management Team
    

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