Vapiano - Albert Lane

Review summary

1. A

   Amy

   London

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Meals came out extremely slowly and staggered. Almost an hour between some of the kids meals which resulted in cranky kids (and adults) and not a very enjoyable experience.
   

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2. S

   Saksham

   Brisbane

   1 review

   2.0

   1 review

   Dined on 10 December 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Not worth the money, food is quite average for what you pay. For a lunch with drink I paid $35 which is outrageous. Then they charge $0.58 as Open Table Service fee on us, while their wait staff is not having to take orders. Now, Open Table shows a tip option in your face when you pay. Overall not going back.
   

   Vapiano - Albert LaneResponded 7 days ago

   Hi Saksham, thank you for taking the time to pass on your feedback. We're sorry to hear you were unhappy with your recent visit to our restaurant and we have taken your feedback on board for future improvements. Thanks, Vapiano team.
   

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3. H

   Heather

   Brisbane

   1 review

   5.0

   1 review

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was lovely and the staff were great. Perfect seating allocation for our group. The music was subtle and suited to conversation. Thank you
   

   Vapiano - Albert LaneResponded 7 days ago

   Hi Heather, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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4. A

   Aidan

   Sunshine Coast

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   it was incredible! The food was delicious and the drinks were phenomenal. It was an excellent way to celebrate my 21st with fantastic food, excellent service and great company. The staff were exceptionally friendly.
   

   Vapiano - Albert LaneResponded on 4 December 2024

   Hi Aidan, thank you so much for taking the time to leave us this feedback and review. It's folks like you that make what we do so worthwhile. Can't wait to see you again soon!
   

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5. D

   David

   Brisbane

   2 reviews

   3.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food was really nice as it usually is however, the pizzas (half of our group) came 10-15 minutes after the pastas. This meant our group were eating at different times which made the meal less enjoyable. The people who got their meals early did not know when to start and delayed their meals because they did not want to be eating at different times. A few minutes is acceptable but 10-15 is not and should have at least been acknowledged. Our welcome was a little odd as well. The initial waiter seemed distracted and moved us to another staff member who seemed unsure as to where we were sitting (even though we had reserved the table a few days before) and stated that initially we were going to be sitting at different tables. As said before, the food was good and is a nice setting.
   

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6. C

   Cicely

   Brisbane

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely service and very prompt. We had a party of 16 and the servers were extremely accomodating, friendly and kind.
   

   Vapiano - Albert LaneResponded on 27 November 2024

   Hi Cicely, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and had such a positive experience with the service provided! We look forward to seeing you back again soon 🍝
   

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7. S

   Summer

   Gold Coast

   1 review

   4.0

   1 review

   Dined on 16 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Lovely food! Miss the contact of having a waiter come to do the order rather than the link, but the young ones enjoyed this option. Delicious risotto! We will be back.
   

   Vapiano - Albert LaneResponded on 20 November 2024

   Hey Summer, thanks so much for this review! Heads up for next time you are still able to order with staff if you like that way of doing things, just let the team know as you are being seated and they will be more than happy to come over and take your order directly at the table. Look forward to seeing you back again soon!
   

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8. E

   Ellen

   Brisbane

   2 reviews

   5.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for an after work dinner, especially if you get there in time for happy hour :) Service was great right from when we arrived. The staff are very attentive and quickly refilled our water and cleared our plates. The food was very good, they have mastered their classics. I highly recommend the bolognese and the garlic bread with mozzarella. We will definitely be back!
   

   Vapiano - Albert LaneResponded on 18 November 2024

   Thank you so much for this wonderful review Ellen! We really appreciate it and can't wait for you to return again soon!
   

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9. N

   Nectarios

   Hawaii

   1 review

   2.0

   1 review

   Dined on 12 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Table for two booked. Both meals did NOT arrive together. Upon initial enquiry follow-up after about 10 minutes of 1 of 2 meals being delivered, one of the waiters advised that there was a mistake / error with the meal, and that it needed to be remade. More time elapsed. A follow-up with the head-of-house advised that, apparently, the meal docket was misplaced by a new staff member (or words to that effect). Very strange and inconsistent, given that both meals were taken as part of the same order. Vouchers for two free pasta meals were provided. But the damage was well and truly already done. ABSOLUTELY DISAPPOINTING
   

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10. P

    Paul

    Melbourne

    12 reviews

    5.0

    12 reviews

    Dined on 2 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We had a great meal at Vapiano. Their pizzas are wood fired and come in a thin crust authentic Italian style. We also had a tiramisu and panna cotta. Both were generous portion sizes and tasted amazing.
    

    Vapiano - Albert LaneResponded on 4 November 2024

    Thanks so much for the review Paul! We are so glad to hear you enjoyed your experience with us and we can't wait to have you back again for more soon!
    

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