Vapiano - King Street

Review summary

1. E

   Elliott

   Melbourne

   1 review

   3.0

   1 review

   Dined on 26 January 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The food was very tasty and reasonably portioned but unfortunately the service was not good. Very few staff members available and used a QR code order system with no cash payment option at all in the restaurant. We watched our drinks at the bar for close to 15 min before being brought out. There were also other patrons that created a negative atmosphere, such as using a digital camera with a flash that ricocheted around the restaurant. It was difficult to get the attention of the wait staff and on two occasions I had to leave my table to find someone. I would consider getting takeout from here in the future but not dining in.
   

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2. H

   Holly

   Sydney

   5 reviews

   5.0

   5 reviews

   Dined on 24 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always excellent at Vapiano’s and I really love the vibe! I always come back here as my go-to Italian restaurant in the city.
   

   Vapiano - King StreetResponded on 28 January 2025

   Thanks for your review & feedback Holly, we're pleased to be your go-to Italian Restaurant! We look forward to seeing you back again soon 😄
   

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3. P

   Pavan

   Sydney

   1 review

   5.0

   1 review

   Dined on 19 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great experience and we keep coming back for more always..!!
   

   Vapiano - King StreetResponded on 28 January 2025

   Hi Pavan, thank you so much for taking the time to leave us this feedback and review. It's so great to hear you always have a positive experience with us. Can't wait to see you again soon!
   

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4. C

   Cheryl

   Sydney

   1 review

   4.0

   1 review

   Dined on 11 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The pasta we ordered was great, and the service was fast and friendly. It was easy to order using the QR code, and the food came quickly. Overall I had a great time :)
   

   Vapiano - King StreetResponded on 24 January 2025

   Hi Cheryl, so great to hear you loved your pasta! Can't wait to have you back again soon 🍕🍝
   

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5. A

   Aditri

   Sydney

   1 review

   5.0

   1 review

   Dined on 10 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was celebrating my birthday at Vapiano and the service and delivery of the food and the drinks was super quick. I was very happy with the service.
   

   Vapiano - King StreetResponded on 14 January 2025

   Hi Aditri, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us on your birthday and look forward to seeing you back again soon 🍝
   

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6. K

   Keith

   Connacht

   8 reviews

   5.0

   8 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   5 stars all round. Top service from the second we walked in the door to the moment we left. Staff seemed to have be having a good time with each other too which is a sign of a great place to work. Felt like real Italian food.
   

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   Vapiano - King StreetResponded on 6 January 2025

   Hi Keith, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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7. C

   Colby

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined on 28 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Having to place your order on an app is not good. The food was below average.
   

   Vapiano - King StreetResponded on 5 January 2025

   Hi Colby, thank you for taking the time to pass on your feedback. We're sorry to hear you were unhappy with your recent visit to our restaurant and we have taken your feedback on board for future improvements. Thanks, Vapiano team.
   

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8. V

   Vanessa

   New York City

   3 reviews

   2.0

   3 reviews

   Dined on 22 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   We had a booking but had to wait in line for 25mins before getting to the waitress at the front. Ordered on the IQ code which was annoying as we need Gluten free meals & it was that easy. We waited a long time for our drinks, & one didn't turn up. I had to go to the bar & ask where the drink is. They said they sold out & to pick another one, why didn’t they come & tell me that instead of making us wait? Then our meals arrived so so late, only for them to be taken away. Then they came back again with them. Had no GF pasta left, then mixed up the GF pizza. It was bad service, won’t be back.
   

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9. J

   Jasmine

   Sydney

   1 review

   5.0

   1 review

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was wonderful. I booked for 20 people but more of us turned up and they accommodated us for our team lunch. All the drinks and food came in a timely manner and quickly. Thank you Team Vapiano.
   

   Vapiano - King StreetResponded on 19 December 2024

   Hi Jasmine, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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10. P

    Paul

    Southwest Florida

    44 reviews

    2.0

    44 reviews

    Dined on 17 December 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2

    I travelled from Canada and wanted to Muir memorable and sent a note to that effect to the restaurant. It didn’t work on any level.
    

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