Vellore Restaurant at the Bath Spa Hotel

Review summary

1. F

   Frankie

   London

   1 review

   1.0

   1 review

   Dined on 8 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Very disappointed the food was expensive delayed and the meat was inedible.
   

   Is this helpful?

2. L

   Luke

   Bath

   1 review

   4.0

   1 review

   Dined on 1 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food was nice enough, as the staff it just feels something is lacking for what you pay,
   

   Vellore Restaurant at the Bath Spa HotelResponded on 4 February 2025

   Thank you for taking the time to share your thoughts about your recent visit. I’m pleased to hear that you enjoyed the food and found our staff to be pleasant. However, I’m sorry to learn that the overall experience didn’t fully meet your expectations, especially considering the value you anticipated. We truly appreciate your honest feedback, as it helps us identify areas where we can improve. We’re always striving to provide an experience that feels special and worthwhile for our guests, and your comments will certainly be taken into consideration as we continue to enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide an experience that feels exceptional in every way. Kind regards, Management
   

   Is this helpful?

3. R

   Rachel

   Devon

   1 review

   1.0

   1 review

   Dined on 11 January 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Unfortunately we were unable to eat in the restaurant as it was freezing cold, something needs to be done about this, others were complaining to.. it’s a real shame as food looked great and it’s a lovely place but a few mini heaters dotted around with such high ceilings are just not enough.
   

   Vellore Restaurant at the Bath Spa HotelResponded on 4 February 2025

   Thank you for sharing your feedback. I’m truly sorry to hear that you were unable to enjoy your meal due to the temperature in the restaurant. We completely understand how uncomfortable that must have been, and we sincerely apologize for the inconvenience it caused. We take comments like yours seriously, and I’ve shared your concerns with our management team. We’re already reviewing ways to improve the heating in the restaurant, especially given the challenges with high ceilings. Your suggestion regarding additional heaters is greatly appreciated. It’s a real shame that this impacted your visit, especially since you were looking forward to the food and the ambiance. We hope to have the opportunity to welcome you back soon under much more comfortable conditions. Kind regards, Management
   

   Is this helpful?

4. I

   Ian

   London

   11 reviews

   3.0

   11 reviews

   Dined on 28 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   This was disappointing. The menu option was changed from cod to salmon but they only admitted it when we challenged them and the tenderstem broccoli was changed to calabrese - both cheaper options. After some negotiation we had the cost of the main course refunded but surely this is not how a restaurant of this quality (and cost) should behave.
   

   Vellore Restaurant at the Bath Spa HotelResponded on 3 January 2025

   We’re sorry to hear about your recent experience and for not informing you of the menu changes in advance. This does not reflect the high standards we aim to uphold. While we were able to refund the main course, we recognize that this fell short of addressing your concerns. Please rest assured we are reviewing our processes to prevent this in the future. Thank you for bringing this to our attention. We hope to welcome you back soon and provide the experience you deserve. Kind regards, Management
   

   Is this helpful?

5. K

   Keith

   Bath

   3 reviews

   1.0

   3 reviews

   Dined on 22 December 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   They weren’t expecting us. The restaurant was closed. We had to eat in a corridor. It was cold. Other guests dressed in dressing gowns. Food was extremely poor. No fresh turkey , just processed meat. Staff rushing around us preparing for a wedding. The noise of a vacuum cleaner most of the time from the room next door. No ambience. An extremely disappointing start to our Christmas festivities.
   

   Vellore Restaurant at the Bath Spa HotelResponded on 3 January 2025

   We are truly sorry for the poor experience you had. From the unexpected closure and inadequate dining arrangements to the disappointing food and disruptive atmosphere, this is far from the standard we aim to provide, especially at Christmas. Kind regards, Management
   

   Is this helpful?

6. R

   Russell

   Bath

   2 reviews

   4.0

   2 reviews

   Dined on 10 December 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Hotel only gave a supplement of £30pp and the al a carte menu would have not been covered eg: lamb chop £34. There was nothing on this menu really to cover the £30pp. Luckily there was a festive menu at £40pp for three course meal therefore only had to pay an additional £10pp. Starter of soup was very small ( 3-4 spoonfuls) and a very small piece of bread, to follow was a very large plate of Xmas dinner and the dessert was nice as well. Overall best to have the festive menu. Only downside was they give you the full bill to pay and when you check out refund you? Also they added sevice charge and we were guests at hotel
   

   Is this helpful?

7. M

   Marc

   Manchester

   1 review

   4.0

   1 review

   Dined on 8 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   very nice place good service and lovely food enjoyed our night there although i thought it rather expensive
   

   Is this helpful?

8. M

   Michael

   VIP

   London

   8 reviews

   4.0

   8 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very good if not outstanding food served by competent waiters
   

   Vellore Restaurant at the Bath Spa HotelResponded on 27 November 2024

   Thank you for your kind words! We're thrilled to hear that you enjoyed the food and found our team to be attentive and professional. Providing an exceptional dining experience is our top priority, and your feedback motivates us to keep striving for excellence. We look forward to serving you again soon!" Regards , Management
   

   Is this helpful?

9. C

   Checca

   Bath

   1 review

   5.0

   1 review

   Dined on 6 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I recently stayed at the Bath Spa Hotel by Macdonald and had an exceptional experience! From the moment I arrived, the staff were incredibly welcoming and professional, making check-in a breeze. The hotel itself is stunning, with beautiful, well-maintained grounds and a luxurious interior that perfectly complements Bath's historic charm. My room was spacious, immaculately clean, and had all the amenities I needed for a comfortable stay. The highlight was definitely the spa—an absolute must-try! The thermal spa facilities were incredibly relaxing, and I left feeling completely rejuvenated. The breakfast was delicious, offering a great variety of fresh options, and the on-site restaurant provided a fantastic dining experience with excellent service. The location is perfect for exploring the city, being just a short walk from all the main attractions, including the Roman Baths and the Abbey. I highly recommend the Bath Spa Hotel to anyone visiting Bath. It’s a perfect blend of luxury, comfort, and convenience. I’ll definitely be returning!
   

   Vellore Restaurant at the Bath Spa HotelResponded on 3 December 2024

   Dear Guest, Thank you for sharing such a wonderful review of your stay at the Bath Spa Hotel. We’re thrilled to hear you enjoyed our welcoming service, beautiful surroundings, and luxurious facilities. It’s especially delightful to know you loved the spa and found it rejuvenating, as well as appreciated the convenience of our location. We’re grateful for your kind recommendation and look forward to hosting you again soon! Warm regards, Management
   

   Is this helpful?

10. A

    Adrian

    Bath

    3 reviews

    5.0

    3 reviews

    Dined on 5 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding food and service. I cannot find a fault, good selection of drinks and the tasting menu is definetely something special to try. Nilesh and Tellulah we're both amazing. Thank you for a wonderful experience!!!
    

    Is this helpful?