VUE Rooftop at Hotel Washington

Review summary

1. n

   nasa

   VIP

   Southwest Florida

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   View was nice. Food was okay. Service was good. Very expensive
   

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2. C

   Chantelle

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The food was decent, but the ambience and setting were fantastic. The cocktails were excellent, and the high menu prices seem to reflect the view and service rather than the quality of the food, which doesn’t quite match the stunning scenery.
   

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3. B

   Bryan

   Washington DC

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very disappointed with the service my guest and I received. The waiter was rude. He was inattentive, brusque, and then added on a 20% gratuity for two guests (maybe this is the restaurants policy, but I feel this is bad form for a small party). I brought someone here who was not local hoping to show them a good time for brunch. Would not recommend.
   

   VUE Rooftop at Hotel WashingtonResponded 6 days ago

   Bryan, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience. Providing excellent service is a priority for us, and it’s disheartening to learn that your visit did not reflect that standard. We understand your concerns about both the service and the gratuity charge. While the automatic gratuity is a policy, we appreciate your perspective and will certainly take your feedback into consideration. Please know that we will address this matter with our staff to ensure this situation is not repeated. We hope you might give us another chance to make it right in the future.
   

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4. D

   Dio

   VIP

   Orlando

   8 reviews

   5.0

   8 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   Linda vista, con hermoso lugar. Lamentablemente en los estados unido el tema de atención al cliente de los americanos a nosotros los latinos a veces deja mucho que desear
   

   VUE Rooftop at Hotel WashingtonResponded 6 days ago

   Gracias por compartir tus comentarios. Nos alegra saber que disfrutaste de la hermosa vista y el ambiente de nuestro establecimiento. Valoramos profundamente a todos nuestros huéspedes y estamos comprometidos a ofrecer un excelente servicio al cliente. Entendemos que las experiencias pueden variar, y nos disculpamos si la tuya no cumplió con tus expectativas. Tus comentarios son importantes para nosotros y trabajaremos para garantizar una experiencia más positiva y acogedora para todos nuestros huéspedes en el futuro. Esperamos tener la oportunidad de atenderte nuevamente.
   

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5. T

   Tyrell

   Seattle

   7 reviews

   3.0

   7 reviews

   Dined on 8 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Views good food okay service great. That’s all you need to know
   

   VUE Rooftop at Hotel WashingtonResponded 6 days ago

   Thank you for your review! We're thrilled to know that you enjoyed the view and food with us and overall are happy to hear we were able to provide you with a great experience. Your feedback is valuable to us, and we hope to welcome you back soon for another awesome experience!
   

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6. V

   Vicki

   Washington DC

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing view of the city. Impeccable service. Delicious food. Noise level was a lil loud..didnt fit the place. Seemed like it should have been more serene. Overall... 5 stars!
   

   • 

   VUE Rooftop at Hotel WashingtonResponded 6 days ago

   Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed the view, service, and food. We truly appreciate your 5-star review! We also understand your concern about the noise level and will certainly take that into consideration as we continue to improve the atmosphere for all of our guests. Your input is valuable to us, and we hope to welcome you back soon for another enjoyable experience.
   

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7. J

   James

   VIP

   Greater Boston

   5 reviews

   5.0

   5 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed the atmosphere and view. The service and food were very good. We will be back!!
   

   VUE Rooftop at Hotel WashingtonResponded 6 days ago

   Thank you for your kind words! We're so glad to hear that you enjoyed the atmosphere, view, service, and food. It means a lot to us that you had a great experience, and we look forward to welcoming you back soon!
   

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8. J

   John

   Little Rock

   1 review

   4.0

   1 review

   Dined on 6 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Pretty View of the City. The food was good. Drinks were great. They were getting ready to update their menu and not all drinks were available.
   

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   VUE Rooftop at Hotel WashingtonResponded 6 days ago

   Thank you for your kind feedback! We're thrilled to hear that you enjoyed the view, food, and drinks. We appreciate your understanding during our menu transition and would love for you to return and try our new drink offerings. We look forward to welcoming you back soon!
   

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9. G

   Georgi

   VIP

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on 6 December 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   Excellent service, food is good but it was very cold
   

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10. c

    caitlin

    Washington DC

    1 review

    1.0

    1 review

    Dined on 5 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    I do not recommend at all we got to our reservation about 20 min and got sat, as we sat down a waiter came to us dropped the water off without introducing herself and left. We waited 15 minutes for her to come back and she did not.She didnt even care to at least start us off with our drinks. As we were leaving she asks if everything is good we told her we havent gotten helped since we got sat down and that we were leaving, the Server had the audacity to say " Oh, Ok goodbye " what type of restaurant allows their server to say that and not help fix the situation. Mind you my reservation was for my birthday and it did not go well. I do not recommend unless guest like to sit and wait for almost 20min just to be acknowledged. As we were leaving we saw she had drinks in her hands going to another table that had been there prior to us and already had drinks on their table. Did not even get the chance to eat there.
    

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