Waggon and Horses

Review summary

1. t

   tony

   Cambridge

   1 review

   5.0

   1 review

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have had a few meals at the wagon and horses which have all been great but the valentines meal was out standing the food was amazing so thank you for making a great night and meal out
   

   Waggon and HorsesResponded on 20 February 2025

   Hi Tom. Thank you for your amazing review! We are so pleased you enjoyed your Valentine's meal with us. Along with your other meals. This means a great deal to our team. We hope to see you again soon! Kindest Regards The Waggon and Horses
   

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2. M

   Maria

   Cambridge

   1 review

   1.0

   1 review

   Dined on 4 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I asked to be seated in the bar but when we got there I asked if we could be seated in the restaurant area but they had already placed in the restaurant area. I asked for a Diet Coke I was given a pint of coke I wasn’t asked what size I wanted my friend then asked for a smaller glass. We ordered our starters I had the Stilton and mushroom with a crusty roll. My friend ordered the nachos. When the nachos came out they were all broken and in small pieces. My friend asked for whole nachos he came back and said sorry that is all they had. My friend declined them. He then left taking the nachos with him. He never came back to ask her if she wanted another starter. He came and took my plate away he asked if everything was ok I said I said yes but my friend said that we was expecting him to offer her the menu to order another starter, he then offered her a menu but she said no as we assumed the mains would have been cooked already and didn’t want it just sitting there. There only 1-3 other people in the pub having chips and a sandwich. I ordered a side of onion rings but we only realised that I didn’t received them until after we got home and she checked the bill. They had charged her for them. There was only 1 member of staff on he was very welcoming towards us through our visit. We will not be returning.
   

   Waggon and HorsesResponded 4 days ago

   Good Afternoon Maria. Thank you for taking the time to leave us a review following you're recent visit. We are sorry you wasn't happy with your experience with us. This will be looked into and we will have a meeting with our team. We hope to see you again in the future. Kindest Regards The Waggon and Horses Team
   

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3. C

   Chris

   Cambridge

   2 reviews

   5.0

   2 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely lovely place food was excellent aswell as were the staff.
   

   Waggon and HorsesResponded 4 days ago

   Good Afternoon Chris. Thank you for your amazing review and 5 stars 😍 It's very much appreciated. We look forward to seeing you again soon! Kindest Regards The Waggon and Horses Team
   

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4. M

   Mitch

   London

   2 reviews

   5.0

   2 reviews

   Dined on 27 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly staff. Good food. Nice ales. Very clean and welcoming.. Nice real fire too
   

   Waggon and HorsesResponded on 28 January 2025

   Dear Mitch, Thank you for your lovely review! We are so pleased you found our staff friendly and you enjoyed our Ales. Glad you like our open fire 😊 Kindest Regards The Waggon and Horses Team
   

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5. S

   Sheila

   Cambridge

   3 reviews

   5.0

   3 reviews

   Dined on 9 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was with 4 friends and we had excellent food and service as always.
   

   Waggon and HorsesResponded on 28 January 2025

   Dear Sheila, Thank you for your lovely review! We're delighted to hear that you and your friends enjoyed the food and service. We look forward to welcoming you back soon. Best regards, The Waggon & Horses Team
   

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6. R

   ROGER

   London

   1 review

   1.0

   1 review

   Dined on 28 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The pub phoned me before I arrived to ask me to pre-order from the festive menu, but didn't sound happy we only wanted the normal menu. It was very obvious why when we arrived, we were the only ones eating, and they couldn't wait to get shot of us. Very pushy when ordering, we were going to have a main and a dessert. Once our mains arrived, which were ok, but not great, (frozen pie, not fresh etc) - staff were nonvisible. We waited 15 mins for a member of the bar staff to come and see "if we wanted any more drinks from the bar, or just wanted to pay" - So...no dessert offered, we asked for a coffee, but were told "no coffee, we've just turned the machine off" - this was at 8.30pm!! on a Saturday night!!! All in all, rude and unhelpful staff that were more interested in texting and posting on Facebook on their phones and getting customer's out so they could close early than tending to customers. In the end I had to go to the bar and pay, as getting anyone to come back to ACTUALLY pay once the bill arrived was impossible. WILL NOT BE GOING BACK FOR SOME TIME!!
   

   Waggon and HorsesResponded on 8 January 2025

   Dear Roger. Thank you for taking the time to leave a review on your recent visit with us. We are very disappointed to read your comments and this will be looked into further. Kindest Regards Waggon and Horses Team
   

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7. M

   Melanie

   Cambridge

   1 review

   1.0

   1 review

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It took over an hour to get seated even though we arrived at the time our table was due. They had no wine glasses so we're given beaker cups and large gin glasses for our wine. They were very understaffed only 2 bar staff and 2 servers for a whole pub of over 200 people during the whole of Christmas Day. The Christmas day dinner was inedible. It was cremated completely burned,.cold, and the veg was completely raw. We was due to have our dinner at 2pm we didn't actually get it seved until 4pm but as stated it was inedible. It wasn't just our dinner it was chaos as every table was sending their dinners back for the same issues, some dinners burned, cold ,items missing. This was meant to be a fantastic family Christmas day dinner, but sadly this did not happen! We didn't stay for the desert. We paid for our drinks and the starter we ate, but refused the rest of the courses and refused to pay for it. As did many, many other tables which were also full of families, some with small children, that also left Hungary and disappointed! We will never return again!
   

   Waggon and HorsesResponded on 8 January 2025

   Dear Melanie. Thank you for talking the time to leave a review following your recent visit to us. We are very sorry to hear your disappointment in your meal. Your feed back has been taken on board. Unfortunately we did have a lot of staff sickness over the Christmas period which was unforeseen. Kindest Regards Waggon and Horses Team
   

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8. L

   Les

   Cambridge

   3 reviews

   5.0

   3 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very well presented food and in general a great pub The experience was enhanced by Will our waiter. Nothing was too much trouble and he has a great attitude
   

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9. M

   Mark

   Cambridge

   1 review

   2.0

   1 review

   Dined on 20 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Our table wasn’t ready for us on arrival and had to wait 15 minutes. After waiting a long time to order food , several dishes had been taken off the menu. We had to send our soup back as it was cold. The lasagne was almost inedible, sausages over cooked, naan bread like a board and garlic bread burnt . We did complain on several occasions, to the staff. All the management offered was to take the price of a glass of wine off our bill.
   

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10. P

    Paul

    Cambridge

    3 reviews

    5.0

    3 reviews

    Dined on 20 December 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Food again was very nice food turned up nice and hot
    

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