West Texas Chophouse - Cimarron

Review summary

1. C

   Cindi

   VIP

   El Paso

   59 reviews

   3.0

   59 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I really want to love this place, decor is gorgeous, some of the staff is top notch (mostly the bussers) but half of the servers stand around watching TV or chitchatting while customers wait for basics like water or bread. Long wait for even a greeting, our server Jon apologized but was just inattentive most of our visit. Delivered undercooked bread, left water glasses (my only beverage order) empty, dirty glasses for my daughter's lemonade, no straw, no condiments, side salad was 2/3 shredded cheese 1/3 wilted lettuce. Burgers were good.
   

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2. M

   Manuel

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Favorite Steakhouse in El Paso , bone in rib eye never disappoints 👍🏻
   

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3. D

   Daniel

   El Paso

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Been here before. But, this time, the waiter was inexperienced had trouble opening up the wine bottle, other than that he was very attentive. Ordered 12oz ribeye & it was not as tender as in the past. Flavor was good, just a little tough. Not a terrible experience, but not as good as before.
   

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4. S

   Sasha

   New Orleans

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was friendly. Our server was very kind and efficient. The food was remarkable. They treated us very well for my boyfriend’s birthday. It was his first time there and he loved it.
   

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5. F

   Felipe

   VIP

   Cancun

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   All the steak were at the wrong temp. Felipe Espinoza 915-974-9768
   

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6. A

   Anna

   El Paso

   1 review

   4.0

   1 review

   Dined on 17 December 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service was slow, part of my food was cold, my brother’s steak came out raw when he asked for medium. And it was my dad’s birthday and they didn’t recognize that or offer any sort of dessert.
   

   West Texas Chophouse - CimarronResponded 2 days ago

   Hi test, thank you for your review! We're sorry to hear about the slow service and the issues with your food at West Texas Chophouse. We also regret that we did not acknowledge your dad’s birthday during your visit. Your feedback is important, and we will look into these matters to enhance our service. We appreciate you sharing your thoughts and hope to have the opportunity to welcome you back for a better experience in the future!
   

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7. I

   Isaac

   El Paso

   1 review

   4.0

   1 review

   Dined on 16 December 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Other than the waiter spilling some vey expensive Rosé on the table and overflowing the glasses of water the Overall experience was very good
   

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8. D

   Dennis

   El Paso

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Staks were great. Veggies were frozen no flavor. Service was fantastic. Having reservations got us seated right away.
   

   West Texas Chophouse - CimarronResponded on 16 December 2024

   Hi Dennis! Thank you for your great review of West Texas Chophouse! We’re thrilled to hear that you enjoyed the steaks and received fantastic service. We appreciate your feedback regarding the veggies and will take action to look into this. Your input is invaluable to our team as we strive to improve. We hope to welcome you back soon for another delightful dining experience! Thank you for choosing West Texas Chophouse!
   

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9. S

   Stefanie

   Amarillo

   4 reviews

   5.0

   4 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best to make a reservation. Drinks are delicious. Mango salad is awesome. Bread is yummy. Ahi tuna was delicious. Tomahawk was delightful and enough for 2. Desserts are subpar. Cheesecake was hard, maybe frozen. After dinner drinks were nice.
   

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10. J

    Janey

    Las Vegas

    1 review

    5.0

    1 review

    Dined on 13 December 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    nice place love the big booths very private perfect for families
    

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    West Texas Chophouse - CimarronResponded on 14 December 2024

    Hi Janey! Thank you for your wonderful review of West Texas Chophouse! We're thrilled to hear that you loved the big booths and found them perfect for families. Your feedback is invaluable to our team and inspires us to continue providing a comfortable and enjoyable dining experience. We look forward to welcoming you back soon for another great meal! Thank you for choosing West Texas Chophouse!
    

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