Westville Hell's Kitchen

Review summary

1. m

   monti

   Los Angeles

   12 reviews

   5.0

   12 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and options, plus very creative (semi-healthy) brunch drinks. Their staff is really invested in providing a great experience as well.
   

   Westville Hell's KitchenResponded 2 days ago

   Thank you so much, monti! We are so glad you had a great meal and experience at our Hell's Kitchen location, and we hope to see you again!
   

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2. C

   Chandra

   Cincinnati

   20 reviews

   vip
   3.0

   20 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   My avocado toast was very good. I would have liked to have fruit as my side instead of the arugula salad or fries. This was not an option. My husband's waffles were not hot (butter did not melt). And he had fruit for his side! The waffle entree was just so-so.
   

   Westville Hell's KitchenResponded 2 days ago

   Thank you for your feedback, Chandra. Your input is very important to us, and we will be sure to share this with our culinary team to ensure these issues do not happen again. We hope to have the chance to serve you again, and please let us know about your future experiences.
   

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3. A

   Allen

   Washington DC

   6 reviews

   5.0

   6 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   We really enjoyed the food. The service was great. Good choice for the vegetarian in the group. The restaurant was full, but the wait for our food to be served was minimal. Definitely going back. And it was Happy Hour. Good drinks.
   

   Westville Hell's KitchenResponded 2 days ago

   Thank you, Allen! We are so happy to hear you had a great experience at our Hell's Kitchen location and we look forward to your next visit!
   

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4. M

   Michael

   New York City

   51 reviews

   vip
   5.0

   51 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   E were promptly seated and given glasses of-water plus a carafe. We had an efficient and wonderful wait person. Every dish we ordered was well prepared and served in a timely manor. We had two vegetarians in our party and they were pleased with the menu. Overall a wonderful experience.
   

   Westville Hell's KitchenResponded on 12 November 2024

   Hi Michael, thank you for your great review and we are so happy to hear you and your party enjoyed your recent experience at our Hell's Kitchen location! We hope to see you again soon!
   

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5. G

   Gary

   New York City

   7 reviews

   5.0

   7 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very good experience. I had the beet/kale/farro salad with grilled chicken. My wife had the salmon with beets and sweet potatoes. Both were fresh and very tasty. For dessert we had the apple pie with ice cream which was delicious. Service was really good. There was an issue with our reservation which was quickly resolved. We plan on going back, for sure.
   

   Westville Hell's KitchenResponded on 7 November 2024

   Hi Gary, thank you for your review and we are so happy to hear what a great meal you had with us at our Hell's Kitchen location! We look forward to your next visit!
   

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6. S

   Shelly

   New York City

   50 reviews

   5.0

   50 reviews

   Dined on 31 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always fun, friendly, and tasty without breaking the bank.
   

   Westville Hell's KitchenResponded on 7 November 2024

   Thank you so much, Shelly! Your kind review means so much to us and we can't wait to see you again soon!
   

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7. L

   Lisa

   Greater Boston

   17 reviews

   2.0

   17 reviews

   Dined on 29 October 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Second meal I’ve had there where the food is disappointing. They used to be a reliable restaurant with good food. Although they comped my bill, the turkey chili had virtually no turkey.
   

   Westville Hell's KitchenResponded on 7 November 2024

   Hi Lisa, we are so sorry to hear you did not enjoy your meal with us. We are happy to hear our team was able to compensate for this, and we hope to have the chance to serve you again. Your feedback is very important to us and please let us know about your future experiences.
   

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8. D

   Deirdre

   Jacksonville

   2 reviews

   4.0

   2 reviews

   Dined on 27 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Really liked the restaurant for brunch. Lots of good healthy choices. Although when I asked for & received the brunch burrito it was a little bland, I did ask to make some changes to it & they accommodated but would have been even more satisfied if they had suggested substitutes for the ingredient s I had removed. Service was outstanding though.
   

   Westville Hell's KitchenResponded on 29 October 2024

   Thank you for your review, and feedback Deirdre. Your input is very important to us, and we appreciate you taking the time to share this with us. We hope to have the chance to serve you again, and please let us know about your future experiences!
   

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9. J

   Jenn

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on 24 October 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   from the moment we arrived (on time) for our reservation, the vibes were rude. We were brought to a very small high top table where we ordered. Food was brought out by various food runners and the multiple plates couldn't really fit on our small table. The staff made no effort to help consolidate or remove unused items like extra water glasses, the water pitcher, etc. The place was not busy so we pulled the table next to us over in order spread out a tiny bit and comfortably be able to eat without plates falling off our tiny table. A little bit later the still-rude host came over and (with far more attitude than necessary) told us they needed that second table. We apologized and explained, as well as moved our things onto the single table (many plates were empty at this point and could be stacked to make room for all of it. The host did not respond at all, just very rudely shoved things over to our table (salt & pepper shakers, water bottle, etc.) with exaggerated hand movements and facial expressions like she was grossed out to touch any of it. Incidentally she didn't wipe down that table once she took it back and then sat other patrons there. There was zero need for all the attitude and total lack of willingness to offer any other solution when she saw us struggling to fit at the very small table she sat us at. She could have offered to move us to the bar, or to a bigger table or simply, or even just asked that we not use the empty second table when the place was still very empty. Instead, she watched us without issue or a word, until she needed the table and then suddenly treated us like the scum of the earth. WAAAAAAAY too much attitude for a low key, casual restaurant in the theater district.
   

   Westville Hell's KitchenResponded on 29 October 2024

   Hi Jenn, thank you for alerting us to this and our sincerest apologies for this experience during your recent visit to our Hell's Kitchen location. I have shared this with the General Manager so he can speak with our staff members and ensure this does not happen again, as this is not our standard of service. Please feel free to reach out to me directly at Laurel@westvillenyc so we can have the chance to make this up to you. Thank you again for sharing this feedback, it is very important to us, and I hope to hear back from you soon.
   

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10. K

    Kenneth

    Detroit

    8 reviews

    vip
    5.0

    8 reviews

    Dined on 19 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service, great food! Thank you so very much!
    

    Westville Hell's KitchenResponded on 21 October 2024

    Thank you, Kenneth! We are so happy to hear you enjoyed your recent experience at our Hell's Kitchen location, and we look forward to seeing you again soon!
    

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