White Castle - Troy

White Castle - Troy reviews from people who’ve dined at this restaurant. Based on recent rating.

1. K

   Kathleen

   Detroit5 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   For our Valentine’s Day outing, it was even better than I had hoped. This is my first time trying this event and it was fun!
   

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2. J

   John

   Detroit1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   It took over 30 minutes for us to get our food. One of the severs didn’t have a clue what was going on
   

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3. R

   Renee

   Detroit4 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Knowing that the staff doesn’t usually wait on tables, I think they did a really good job ! they were very sweet and kind 
   

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4. M

   Michael

   Chicago1 review

   4.0

   Dined on 14 February 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   I think the staff did as well as they could given the circumstances. The staff was friendly and courteous. However, the restaurant overall seemed a bit understaffed. Food took quite some time to arrive - maybe 25-30 minutes. The store was decorated nicely and music was appropriate and fun. The main issue I had was that the restaurant was uncomfortably cold. It was clear that other diners were cold as well. I saw numerous people put on jackets during our visit. It took us quite some time to cash out after the meal was done. No one asked for my rewards number. And, in the promotions for the event it stated that there would be specials / etc. for rewards members. I love this event. It frankly is likely a financial loss for White Castle overall, if I had to guess. I just wish that the staff was give the proper resources to deliver on the really special and unique experience. Again, I imagine the primary goal is for the White Castle brand to build goodwill. As such, spend a bit of money and make the proper investment to make the night truly special and unique. Signed, a fan.
   

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5. AB

   AnthonyB

   Detroit6 reviews

   5.0

   Dined on 14 February 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great experience and Valentine’s Day date experience. Our server was kind of bad, but she does not do this ever. She brought over our food and we had to figure out what was what, and for who. There was 4 of us and she just put the food at the end of the table. Service was slow too, we had to go get our own napkins, and drink refills were slow. Other than that, food was good and it was fun!
   

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6. A

   Andrew

   Detroit11 reviews

   5.0

   Dined on 14 February 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good experience. Food and service was awesome!
   

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7. SS

   ShellyS

   Detroit1 review

   5.0

   Dined on 14 February 2023

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   The Valentine's Day celebration at White Castle was fun! A unique way to keep it fun and affordable, and still celebrate the day. The staff was wonderful. I just wish they would have had the option to leave a tip on the card. I didn't have cash for a tip and the servers deserved a little something extra for their efforts.
   

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8. MT

   MotownTraveler1965 VIP

   Detroit55 reviews

   5.0

   Dined on 14 February 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The WC team really did a nice job with the Valentine’s Day celebration. The menus were creative and well thought out. The team on the floor was welcoming and attentive. And the food across the board was some of the best I have had a White Castle on a long time! Thank you!!
   

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9. CD

   CharlieD

   Detroit5 reviews

   5.0

   Dined on 14 February 2021

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The tradition continues! My wife and I and her sister and brother-in-law spent another Valentine's Day together at our favorite White Castle in Troy, MI. In spite of cold weather, Kim and her team kept running orders out to the cars in the parking lot of our "drive-in" dinner. The food was great; of course! And Kim was as enthusiastic as ever. It was great fun!
   

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10. AB

    AnthonyB

    Detroit6 reviews

    5.0

    Dined on 14 February 2021

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We came here for Valentine's Day, the only time you can and should make reservations for White Castle. For Valentines Day, they have personal menus to order from. The Manager at this location does a fantastic job. She runs a great place, and you can see it in the employees as well. Because of Covid, they did it differently this year. It waas like being at a 50's drive-in resttaraunt, where you had to park in a designated spot, and they came out and took your order. Ont he menu was where you can tune in on your phone to spotify station that had a white castle radio DJ, playing love songs. Corporate did a good job with it. You can go inside for a picture with the white castle valentine's backdrop. The manager is very personable, rememebring me from previous years, asking where were the kids and about my new lady friend who went with me :) Service was top-notch as always, and it's good to leave them a tip that they all share. Will be back for Valentine's next year! Make your reservations early!
    

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