William De Percy

Review summary

1. D

   Dean

   Glasgow

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing and staff were great so friendly.
   

   William De PercyResponded 3 days ago

   Hi Dean, Thank You for the lovely review, we really appreciate you taking the time to leave a review! Hope to see you visiting again soon! Kind Regards William De Percy Management
   

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2. M

   Michael

   Newcastle

   3 reviews

   5.0

   3 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed an excellent meal tonight with great choice & food was delicious, service was excellent, very professional and friendly
   

   William De PercyResponded on 30 November 2024

   Hello Michael, Thank you for the lovely review, we do hope to see you dine with us once again soon! Warmest Wishes William De Percy Management Team
   

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3. J

   Janis

   Newcastle

   2 reviews

   4.0

   2 reviews

   Dined on 24 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Limited menu, little choice. Food we recieved was good. Service was excellent.
   

   William De PercyResponded on 25 November 2024

   Dear Janis, Thank you for taking the time to leave us a review, glad to hear you enjoyed your visit too us! Hope to see you again soon! Warmest Wishes William De Percy Management
   

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4. H

   Helen

   Newcastle

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely beautiful food the staff waited on us with professionalism.
   

   William De PercyResponded on 25 November 2024

   Dear Helen, Thank you for leaving a lovely review! We do hope to see you again soon! Kind Regards William De Percy Management
   

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5. P

   Peter

   Newcastle

   1 review

   5.0

   1 review

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the styling and feel of this place. The food and service are excellent and they encourage you to bring dogs. A really good night.
   

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   William De PercyResponded on 9 November 2024

   Hello Peter, Thank you for the lovely review, we do love to hear that you are visiting plenty before you have your big day through in the Chateau! Can't wait to welcome you back soon! Kind Regards William De Percy Management Team
   

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6. L

   Lynn

   Berkshire

   2 reviews

   2.0

   2 reviews

   Dined on 13 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   After hearing this is an award winning restaurant we thought we would splash out and eat out and was greatly disappointed The food was presented well but the meat was tough and hard to cut and eat But more than that the staff were unprofessional
   

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7. M

   Marie

   Cumbria

   1 review

   5.0

   1 review

   Dined on 4 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We loved the warm, welcoming environment as we walked into the restaurant. The food menu was varied with a good choice of food. The mussels were amazing and the Poki bowl was the best I have ever tasted. Whilst it was quiet as it was the afternoon, it was very pleasant. It was well worth the visit and we would highly recommend it.
   

   William De PercyResponded on 5 October 2024

   Dear Marie, Thank you for taking the time to leave a lovely review, we are so happy to hear you enjoyed your visit to us and hope to welcome you back shortly! Warmest Wishes William De Percy Management Team
   

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8. M

   Margaret

   Newcastle

   2 reviews

   5.0

   2 reviews

   Dined on 29 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent meal, really friendly staff. Only disappointment was no cauliflower cheese! Maybe next time. Overall a very nice Sunday lunch.
   

   William De PercyResponded on 5 October 2024

   Dear Margaret, Thank you for leaving a lovely review, we do hope you come and revisit again in the near future! Warm Wishes William de Percy Management Team
   

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9. C

   Cheryl

   Kent

   1 review

   1.0

   1 review

   Dined on 15 September 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Food was fantastic but service was appalling . Didn’t get any drinks until after first course was done. They seem very short staffed and our waitress was almost in tears as she was so stressed.
   

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10. D

    Deborah

    Barcelona

    3 reviews

    2.0

    3 reviews

    Dined on 15 September 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    This was our second visit to the pub, which is beautifully decorated. We booked in to enjoy an early evening Sunday roast and a few drinks. The young lady who greeted us was warm and welcoming and she thoughtfully put us in a quiet little corner so our large dog wouldn’t be a nuisance to any of the other diners. She also brought our drinks quickly before taking our food order. Unfortunately a few more tables arrived and the dining room was getting full and that’s when it seemed the staff couldn’t cope. We’d ordered another drink as our starters arrived but we got through our first and second courses without the drink arriving. There were also two booths to the side of us and each of these parties were waiting well over half an hour to receive their drinks and there was no sign of any food, so something was wrong either with the bar staff, or not having enough waiting staff on duty to look after the number of diners. After we’d finished, I went to the bar to ask for the bill and the waitress was just pulling my husband’s beer as I approached. Unfortunately it was too late by then as we’d finished eating. To be fair to her, she’d already realised people weren’t getting their drinks and had gone behind the bar to pull them herself. She was extremely apologetic. I told her I wasn’t blaming her, as I could see she was running around busy the whole time we were there and she could only do so much, so this review is absolutely not aimed at her. When she had time, she was brilliant at her job. I’m writing it in the hope that whoever manages the dining room either gets some more resource in place during busy periods or they organise their team better. The food was good on the whole. My ceaser salad starter was lovely and the roast beef dinner was good, although the gravy didn’t seem to be made homemade, which was a shame. My husband had slow roasted belly pork - tasty but this hadn’t been roasted for long enough, so the fat hadn’t rendered down like it should have done.
    

    William De PercyResponded 3 days ago

    HI Deborah, Thank you for taking the time to leave a review, we take the point on board and we are sorry to hear we dropped below our usual high standards as this is something we always want to control, thank you for noticing our hard working team and staff training will be implemented where needs be as it is reviews like this that help us work on the areas we need too! We hope to see you visit again soon! Warmest Wishes William De Percy Management Team
    

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