XXI Chophouse

Review summary

1. M

   Mike

   Toronto4 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The foods and staff were amazing. Atmosphere was great.
   

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2. R

   Rob

   Vancouver2 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed our lunch there. Nice people. Lots of room.
   

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3. D

   David VIP

   Toronto2 reviews

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food there is excellent as always. We were there twice this week. My wife ordered a London fog tea which is just tea with steamed milk. Earlier in the week they made it and Saturday night they refused to do it. It’s not a lot to ask when you’re paying $150/person especially since they added an automatic 20% tip onto our bill Saturday night for a party of 4. Foods great, I’m sure we’ll be back eventually but pretty disappointed with service last night.
   

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4. R

   Rodrigo VIP

   Toronto13 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We are frequent customers, but this time because it was Valentine's Day, the prices were raised too much and they even automatically added a 20% tip. I was very disappointed. 👎🏻👎🏻👎🏻
   

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5. E

   Evan

   Toronto1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Service was some of the worst I’ve ever experienced. Food is decent and drinks are good but the steak was cold and the oysters are not good. Never going back.
   

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6. C

   Claudia

   Toronto1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Went on Valentine’s Day, and the experience was absolutely terrible. Our expectations are lower on Valentine’s Day, but the restaurant was not that crowded and what we experienced was unacceptable. They brought out our appetizer, and then we had to wait an hour for our food to come out. The table beside us who arrived after us recieved their main and dessert much before us. When they brought us our steak we asked about the pasta we ordered and it seems they forgot to bring it to us. We told them not to bother bringing it because we were not going to eat pasta after having steak. The steak was very cold (probably sat there for a while) and it was cooked rare instead of medium rare, so they took it back to finish on the grill, but it was not good after being put back in the grill once it cooled down so much. The waiter was apologetic and offered free dessert which was nice of him. The worst part was that they made us pay a deposit of $100 for our table weeks in advance. I confirmed on the phone that we would get refunded the deposit if we paid with gift cards and the amount of our bill was lower and didn’t cover the whole deposit. We had $300 worth of gift cards and our bill with tip was $326 - they refused to give us back the remainder of the deposit claiming it was their policy to not refund deposits. It did not matter that we were told differently over the phone, and it didn’t matter that the service was already terrible and our experience was ruined. If they went against their “policy” it would have at least made the night a little better for us because it would show they actually cared about their customers. Now we are stuck with a gift card to an over priced restaurant that clearly doesn’t care about customer service or quality of food.
   

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7. C

   Claudio

   Toronto1 review

   1.0

   Dined on 14 February 2025

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 4

   Went for Valentine’s day, they increased menu prices almost 30% from the regular menu. Food was good but no caution of a set menu or price increase. Octopus went from $30 to $40 just as an example. NY strip went from $87 to $110. Completely unreasonable. Forced gratuity also not necessary. I understand they can charge whatever prices they want but no notice is uncalled for. Gouging. Service was good, good ambiance but don’t like being blindsided by a 25% increase.
   

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8. A

   ANDY

   Toronto1 review

   2.0

   Dined on 8 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   The steak wasn’t cooked the way I asked for. I had to ask for more salt. This was my second time here. The first time it was amazing. Unfortunately, this time is was meh. We spent close to $1000.00 pretty disappointing tonight.
   

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9. E

   Eric and Daphne

   Toronto5 reviews

   5.0

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time there for hubby’s bday. Service and food were exceptional. We savoured every bite. Calamari, bone in rib eye, broccolini, truffle fries,a surprise tiramisu and lava cake. Chefs kiss! Also enjoyed the cappuccino mugs
   

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10. M

    Mike

    Toronto1 review

    4.0

    Dined on 7 February 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Excellent service, excellent food. My only suggestion would be to have the dj (Friday nights) should probably set up his equipment before dinner service so patrons aren’t interrupted by the sounds through the speakers of wires being plugged in and volume and mixing levels. Otherwise a great experience. “Lee-Anne” is is an extremely valuable asset to XXI and helped me make our little night feel special. Huge thank you to her!!!! Word of warning! Portions are quite large!!!! (Not a bad thing) Mike
    

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