Zacatlan

Review summary

1. K

   Ken

   VIP

   New Mexico

   11 reviews

   3.0

   11 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We were seated in the enclosed portal space, not the dining room as we had reserved. The space was cold and uncomfortable. The food was the highlight, especially the sea bass and corn pudding desert, but the price was surprising. Overall, the experience did not meet our expectations.
   

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2. M

   Marianne

   VIP

   Orange County

   27 reviews

   5.0

   27 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Have been to this restaurant several times. The food and service is always quite good. They always have several specials in addition to their regular menu. A great experience!
   

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3. L

   Lisa

   VIP

   San Antonio

   17 reviews

   5.0

   17 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the most lovely dinner at Zacatlan. Our server was just the most gracious and hospitable man. The food, as always, was amazing (do not miss the cochinita pibil), but the feeling of warmth and hospitality is something missing from so many restaurants now, but not at Zacatlan. Highly recommend for both food and ambience.
   

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4. K

   Kevin

   Washington DC

   85 reviews

   3.0

   85 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Although he had some difficulty stubmling my reservation for a few minutes upon my arrival, my server, Jose, was pretty attentive from the moment I sat at my table til I left. Hearing everything he had to share about their top selling apps and entrees, I decided to order their bone marrow app and red snapper meal. Their bone marrow app was on point! A rather generous portion with four marrows and I liked their flavorings. Their red snapper entree, not so much. It appears that they used a frozen snapper and as someone who buys fresh fishes to cook frequently, I could tell that the fish was frozen. Such a shame as I had higher expectations with zacatlan being a James beard semifinalist. Add to the insult, I feel that their cocktails were not given the proper love they deserve - they were diluted for the price you pay (I ordered their house margarita & red sangria). Maybe it was just a bad day that this resto had for my reservation, but I wanted to share this experience for other diners to read and digest.
   

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5. N

   Norah

   New Mexico

   12 reviews

   5.0

   12 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent always. Lovely service and delicious food.
   

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6. M

   Martha

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Erika was special. Our meal was over the top combined you could not ask for a better experience. Thank you! I see why Zacatlan is considered the best restaurant in Sante Fe (judged by locals!)
   

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7. C

   Charles

   Austin

   4 reviews

   5.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Absolutely fabulous food. Everything was original, and impeccably prepared we will be back!
   

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8. B

   Becky

   VIP

   Austin

   45 reviews

   4.0

   45 reviews

   Dined on 6 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a wonderful meal at Zacatlan a couple of weeks ago, based on recommendations from two different friends. We loved it! The food, drinks, and service were all excellent. Will definitely go back when we're back in Santa Fe next year.
   

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9. J

   James

   New Mexico

   1 review

   5.0

   1 review

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food, a balance between inventive and traditional
   

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10. P

    Parmie

    New York City

    15 reviews

    2.0

    15 reviews

    Dined on 4 December 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    I had a 6 o’clock reservation. I arrived on time. I needed to be at the Lensic, which is a five minute walk at 7:30. There was only one other table when I got there. They were already eating. I ordered a drink and an appetizer which came, timely. The appetizer was the special of the night squash blossoms stuffed with goat cheese served over a curry sauce with crawfish. Really delicious. But my entrée just never came. Finally it’s 10 after seven. I asked the waitress what was going on. She didn’t admit it, but I know she just forgot to put it in. She was sort of flaky, and I think maybe possibly had taken an edible, because I heard her, tell people about a cocktail with tequila when they asked her what she had that wasn’t alcoholic. When my dish finally came, I got the whole snapper off the menu, the fish was dry and bland. The risotto was good, but after waiting over an hour, I would’ve thought at least they would’ve served me a good entrée. Really wanted to like this place and the appetizer was delicious. And the interior is adorable. But the fact that I had to remind her that my entrée never arrived when people came in after me eight and left was really untenable. And the fact that no one there who was supervising even came over to talk to me about it was also not acceptable.
    

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