RA Sushi Bar Restaurant - Scottsdale Old Town, AZ

Review summary

1. K

   Katherine

   VIP

   Phoenix

   35 reviews

   1.0

   35 reviews

   Dined on 7 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrived at 5:30 for our reservation and were promptly seated in the back corner of the restaurant. There were three of us dining and each of us had a plate in front of us that was stuck to the table. 2 of the three plates had food residue on them, which was a big concern for us. When dining at a sushi restaurant, it is imperative that we have confidence in the cleanliness and quality of the preparation of the food. We left.
   

   RA Sushi Bar Restaurant - Scottsdale Old Town, AZResponded on 9 December 2024

   Hello, Kat! We are truly sorry to hear about your recent experience at RA Sushi Bar Restaurant - Scottsdale Old Town. We pride ourselves on our service and it is clear we missed the mark during your visit. We understand how important it is to have a clean table and we apologize for the inconvenience caused by the plates being stuck to the table. We are taking your feedback seriously and will ensure it is used to improve our services. We hope you will give us another chance to serve you better in the future. Best regards, RA Sushi Bar Restaurant - Scottsdale Old Town Management Team
   

   Is this helpful?

   Report
2. B

   Bill

   VIP

   Phoenix

   131 reviews

   4.0

   131 reviews

   Dined on 3 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Enjoyed a great business lunch again. We had the Salmon Shogun Bento Box and the Sashimi Shogun Bento Box. Both were deliciious!
   

   RA Sushi Bar Restaurant - Scottsdale Old Town, AZResponded on 9 December 2024

   Hello, Bill! We're thrilled to hear that you enjoyed your business lunch at RA Sushi Bar Restaurant - Scottsdale Old Town. It's wonderful to know that you found both our Salmon Shogun Bento Box and Sashimi Shogun Bento Box deliciious. We strive to provide our guests with the best food and service, and your feedback is a testament to our efforts. Thank you for choosing us for your business lunch and we look forward to serving you again soon!
   

   Is this helpful?

   Report
3. S

   Steve

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined on 26 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Good food, good service. First time at this location, comparable to other locations previously visited.
   

   RA Sushi Bar Restaurant - Scottsdale Old Town, AZResponded on 27 November 2024

   Hey, Steve! Thanks for visiting RA Sushi Bar Restaurant - Scottsdale Old Town and for taking the time to share your experience. We're glad to hear that you enjoyed our food and service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and hope to see you again soon. Best, RA Management Team.
   

   Is this helpful?

   Report
4. J

   Jeremy

   Denver

   18 reviews

   5.0

   18 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service from Marco and the rest of the staff! Drinks and food were amazing.
   

   RA Sushi Bar Restaurant - Scottsdale Old Town, AZResponded on 25 November 2024

   Hi Jeremy, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and service. It's always a pleasure to serve our valued guests like you who appreciate the effort we put into providing them with an amazing dining experience. We're grateful for your kind words and your high ratings. We look forward to welcoming you back to RA Sushi Bar Restaurant - Scottsdale Old Town soon! Best regards, RA Sushi Bar Restaurant - Scottsdale Old Town Management Team
   

   Is this helpful?

   Report
5. H

   Heather

   Phoenix

   1 review

   3.0

   1 review

   Dined on 23 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   We celebrated my daughter’s birthday and the food was good, we had a nice area in the back and it wasn’t too noisy. however, our service was horrible. The waitress not only was not attentive, but had a bad attitude. She never came back to Phil Waters. We had to ask for the wasabi and ginger. She was extremely unattended and had a chip on her shoulder for no reason. The restaurant needs a major remodel. I asked to dim the lights because it was so bright in the room and we could not dim them. Too good things were the food was good not great but good and it came out timely. 
   

   RA Sushi Bar Restaurant - Scottsdale Old Town, AZResponded on 25 November 2024

   Hi, Heather! Thank you for choosing RA Sushi Bar Restaurant - Scottsdale Old Town for your daughter's birthday celebration and for sharing your feedback. We're glad to hear you enjoyed the food and our back area. We're truly sorry to hear about your service experience. We strive to provide attentive and friendly service to all our guests, and it seems we fell short during your visit. We appreciate your feedback about the lighting and the service, and we'll definitely look into these issues. We're also disappointed to hear about your negative experience with our server. We assure you that this is not the standard we aim for. We hope you'll give us another chance to provide a better dining experience. Best, RA Sushi Bar Restaurant - Scottsdale Old Town Management Team
   

   Is this helpful?

   Report
6. D

   David

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding job from the Hostess to our server. And the food was amazing!
   

   RA Sushi Bar Restaurant - Scottsdale Old Town, AZResponded on 20 November 2024

   Hello, David! Thank you so much for your fantastic review! We're thrilled to hear that you had an outstanding experience from the moment you walked in until the moment you left. It's always a pleasure to hear when our guests enjoy our food and service. We're so glad that we could provide you with an overall 5-star experience. We look forward to welcoming you back to RA Sushi Bar Restaurant - Scottsdale Old Town soon!
   

   Is this helpful?

   Report
7. M

   Mason

   Phoenix

   3 reviews

   3.0

   3 reviews

   Dined on 6 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I had heard that this place was pretty good but the service was not great and the food was average at best for a premium price. May be worth it for Happy Hour but I was not impressed for full price.
   

   RA Sushi Bar Restaurant - Scottsdale Old Town, AZResponded on 7 November 2024

   Hi, Mason! Thank you for taking the time to share your experience at RA Sushi Bar Restaurant - Scottsdale Old Town. We're sorry to hear that your visit didn't live up to expectations. We strive to provide top-notch service and delicious food, and we're disappointed that we fell short during your visit. We understand that our prices may seem a bit high, but we believe we offer the best quality and selection in sushi and sashimi. We appreciate your feedback and will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you with our food and service. Best regards, The Management Team
   

   Is this helpful?

   Report
8. A

   Amanda

   Memphis

   7 reviews

   1.0

   7 reviews

   Dined on 16 October 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Waiter barely came by to check on us. The sushi was fishy tasting.
   

   RA Sushi Bar Restaurant - Scottsdale Old Town, AZResponded on 22 October 2024

   Dear Amanda! Thanks for the feedback. We're sorry to hear that you found our sushi unpalatable. We take pride in our flavorful dishes and it's disappointing to know that we fell short during your visit. We appreciate your input and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you with our food in the future.
   

   Is this helpful?

   Report
9. r

   roberto

   VIP

   Phoenix

   29 reviews

   5.0

   29 reviews

   Dined on 15 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Graceful service person, nice atmosphere and good food. What else can you ask for in a b-day? A fabulous picture!
   

   RA Sushi Bar Restaurant - Scottsdale Old Town, AZResponded on 17 October 2024

   Dear Roberto! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at RA Sushi Bar Restaurant - Scottsdale Old Town. It's great to know that our service, atmosphere, and food all contributed to your special occasion. We strive to create a wonderful dining experience and it's always rewarding to hear when we've succeeded. We appreciate your feedback on the value and look forward to serving you again soon. Best wishes, The Management Team
   

   Is this helpful?

   Report
10. R

    Richard

    VIP

    Chicago

    78 reviews

    4.0

    78 reviews

    Dined on 11 October 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3

    The service was excellent. The food was very good and we ordered a wide variety of options among the 6 of us.
    

    RA Sushi Bar Restaurant - Scottsdale Old Town, AZResponded on 14 October 2024

    Hello Richard! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed our service and the variety of options we offered. Your feedback about the value is noted and we appreciate your honesty. We look forward to serving you again soon at RA Sushi Bar Restaurant - Scottsdale Old Town. Best regards, The Management Team
    

    Is this helpful?

    Report