Trivet:

How OpenTable helps a London MICHELIN-starred restaurant manage global acclaim

Fast facts

	Restaurant name: Trivet
	Type of restaurant: Independent
	Location: London
	Year founded: 2019

In the heart of Bermondsey, Trivet has established itself with exceptional cuisine and an inviting atmosphere. Founded by two alumni of the renowned Fat Duck group, Jonny Lake – the Chef, and Isa Bal – a Master Sommelier, Trivet quickly ascended to the pinnacle of London’s dining scene, earning two MICHELIN stars within a few years of opening. This remarkable achievement is a testament to its founders’ gastronomic expertise. And their use of OpenTable’s restaurant management software only amplifies Trivet’s success as a destination and neighbourhood restaurant.

According to Jonny, “working with OpenTable – an established, reliable booking provider with a great support network when we needed it – was essential to move forward, especially since receiving a second MICHELIN star”. From the start, the team found it easy to learn and use the restaurant management software thanks to hands-on training from OpenTable’s team and are looking forward to making the most of features, such as Experiences, to maximise the establishment. For instance, offering Experiences in the Labombe Wine Bar on Mondays helps them sell the concept and make it clear to guests that it’s something special.

“… Working with OpenTable – an established, reliable booking provider with a great support network when we needed it – was essential to move forward.”

Fast facts

	Restaurant name: Trivet
	Type of restaurant: Independent restaurant
	Location: London
	Year founded: 2019

In the heart of Bermondsey, Trivet has established itself with exceptional cuisine and an inviting atmosphere . Founded by two alumni of the renowned Fat Duck group, Jonny Lake – the head Chef, and Isa Bal – a master Sommelier, Trivet quickly ascended to the pinnacle of London’s dining scene, earning two MICHELIN stars within a few years of opening. This remarkable achievement is a testament to its founders’ gastronomic expertise. And their use of OpenTable’s restaurant management software only amplifies Trivet’s success as a destination and neighbourhood restaurant.

According to Jonny, “working with OpenTable – an established, reliable booking provider with a great support network when we needed it – was essential to move forward, especially since receiving a second MICHELIN star”. From the start, the team found it easy to learn and use the restaurant management software thanks to hands-on training from OpenTable’s team and are looking forward to making the most of features, such as Experiences, to maximise the establishment. For instance, offering Experiences in the Lombe Wine Bar on Mondays helps them sell the concept and make it clear to guests that it’s something special.

Using OpenTable’s restaurant management software to deliver exceptional service

For a restaurant that prides itself on offering an unparalleled dining experience, Trivet faced the challenge of managing a high volume of reservations while maintaining the impeccable service that guests expect from a MICHELIN-starred establishment. OpenTable’s restaurant reservation software offers a tool that bridges the gap between Trivet’s aspirations and the operational efficiency required to meet them. Isa Bal states that they “would have needed to hire at least two people to handle bookings if the collaboration hadn’t happened”.

OpenTable’s restaurant management software lets Trivet manage its reservations more efficiently, so every guest receives the personalised attention that’s a hallmark of the Trivet dining experience. Consequently, each visit is more memorable thanks to a smoother operational flow that enhances the guests experience and minimises wait times.

“We can look after people better with the help of OpenTable.”

Isa Bal, Master Sommelier & Owner
Trivet

The role of OpenTable’s table management system

Adopting OpenTable’s table management system has also been a major plus for Trivet. It gives staff a real-time overview of the dining room, making it possible to manage table allocations and turnover without any hitches. This level of control is crucial for a restaurant like Trivet, where each meal is an experience, and timing plays an important role in orchestrating service.

Moreover, the system’s smart design means that staff can quickly adapt to its functionalities, reducing the learning curve and allowing them to focus on creating unforgettable dining experiences in an environment where every second counts. Reception from the Trivet team has been positive and the new system welcomed.

“… Any of my colleagues that are looking to either open a new restaurant or switch booking platforms, I would recommend OpenTable.”

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Expanding reach and recognition with OpenTable

In the short time Trivet has used OpenTable, the restaurant has streamlined its operations and significantly expanded its reach. OpenTable’s diner network of food enthusiasts has introduced Trivet to a larger audience, increasing first-time visitors and improving the restaurant’s visibility both locally and globally. The restaurant’s presence on OpenTable has given accessibility for worldwide diners seeking to experience Trivet’s renowned food and wine.

Trivet’s partnership with OpenTable exemplifies how technology can enhance the operations and visibility of a high-calibre restaurant. By using OpenTable’s restaurant management software, Trivet has streamlined its operations while expanding its reach to those global diners seeking a taste of Trivet in the neighbourhood of Bermondsey.

As Trivet continues to redefine culinary excellence, OpenTable remains an invaluable partner, highlighting the importance of technology in the evolution of modern dining.

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