BJ's Restaurant & Brewhouse - Allen

Review summary

1. A

   Andrea

   Houston

   1 review

   2.0

   1 review

   Dined on 27 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Not worth a 30+ minute drive. We love BJ’s Brewhouse but we will not go to the Allen location again. Service was very slow and there were a lot of empty tables so it wasn’t a busy night in the kitchen at all. First the waiter offered fried pickles as an app, we ordered them along with fried mozzarella sticks- and he returned 10 minutes later to say they actually don’t have fried pickles anymore. Then when we placed our food order… we didn’t find out that the tomato bisque soup was not available until another 15 minutes after he left with our order. The waiter was not attentive as we had empty cups that we had to ask for him to refill even tho he walked by and could see the empty glasses. We went for my son’s birthday because he wanted the pizzookie so I guess it was good they at least had that available.
   

   BJ's Restaurant & Brewhouse - AllenResponded on 28 November 2024

   Thank you for sharing your experience Andrea. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. B

   Bert

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have eaten there many times and all the food is good.
   

   BJ's Restaurant & Brewhouse - AllenResponded on 29 November 2024

   Thanks, Bert! We're thrilled to hear you've enjoyed our food consistently. Your support means a lot to us, and we can't wait to welcome you back for more delicious meals!
   

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3. T

   Team

   Dallas

   16 reviews

   2.0

   16 reviews

   Dined on 16 November 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   We will not be dining at this location again. We made reservations via Open Table for the points accumulation and the hostess canceled it instead of checking us in. So we had to contact Open Table to get our points. Thank you Open Table for fixing that. The hostess had terrible ‘bedside manner’ and did not communicate with another hostess effectively to seat us when we specifically asked for a booth. The volume of customers was low. The secondary hostess sat us and we asked if she could ask the manager to turn the AC as it was freezing and the hostess said they do not have control of the AC. We stated it didn’t hurt to ask. She was dismissive. Our waiter was nice enough and personable but his time management was off. Dirty silverware, asked for clean sets, took forever to get the new sets after our food arrived we had to flag down a gentlemen who was bringing food out for other tables. Our waiter finally brought the silverware and it was fine. Never asked how the food was, and it was actually very good. Went the the rest room and the hostess with no ‘bedside manner’ was in the bathroom on her phone while ‘cleaning’ it up and was complaining about work. After we left I checked my phone and noticed the reservation was canceled and per the instructions I was to call the restaurant to have it corrected. When I called the hostess asked who was calling. I asked for the manager on duty and my name was of no concern for her to ask 3 times. I’m already irritated I’m having to waste time making a call for getting Open Table points. After being on hold for an extended time, the hostess got on the phone and said, ‘she’s too busy to talk to you we are in rush hour’. Wow. Asked for the managers name and left it at that. The food was very good, the one drink ordered was more expensive than a singular appetizer. Our waiter was nice enough but lacked experience of time management but did serve us well and was left a 20% tip. Will not return.
   

   BJ's Restaurant & Brewhouse - AllenResponded on 21 November 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants ,com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Allen restaurant.
   

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4. M

   Marie

   RP

   1 review

   3.0

   1 review

   Dined on 28 September 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Great food, but bad managed. We made a reservation for six pm. But when we got there they told us that it doesn’t matter and we still would need to enter the waitlist. So even with reservations we had to wait 25 min and people without reservations were served earlier because they entered the waitlist earlier. Why do you let people make reservations days ahead of time when they clearly don’t matter at all?
   

   BJ's Restaurant & Brewhouse - AllenResponded on 1 October 2024

   Marie, thank you for your feedback. We're glad you enjoyed the food, but we apologize for the reservation confusion. We're actively working to improve our management system to ensure a smoother experience for all our guests. Your input is invaluable as we strive to enhance our service.
   

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5. L

   Lavanya

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 26 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lot of vegetarian options. We all loved every thing.
   

   BJ's Restaurant & Brewhouse - AllenResponded on 30 September 2024

   Thanks for your fantastic review, Lavanya! We're thrilled to hear you and your group enjoyed our vegetarian options. Your feedback motivates us to keep offering delicious choices for everyone. Looking forward to your next visit!
   

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6. J

   Jitesh

   Dallas

   5 reviews

   1.0

   5 reviews

   Dined on 1 September 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Reserved table for birthday dinner, they arranged table after 25 minutes of wait time! Poor service, below average food quality. It was bitter experience for such a good occasion, not going here again ever.
   

   BJ's Restaurant & Brewhouse - AllenResponded on 2 September 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Allen restaurant.
   

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7. M

   Mahmud

   VIP

   Dallas

   395 reviews

   4.0

   395 reviews

   Dined on 13 August 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Everyone loved the boneless buffalo wings appetizer. Unfortunately the restaurant was out of Tatonka Stout Buffalo sauce, nso we opted for the regular buffalos sauce and BJ"s handcrafted root beer glaze sauces. The boneless wings were a bit too dry for my liking. The clam chowder was thick hot and excellent with a generous amount of clams. As always the chocolate pizookie was sinfully delicious. Our server Abby proved friendly and effectiv service throughout our meal.
   

   BJ's Restaurant & Brewhouse - AllenResponded on 17 August 2024

   Hi Mahmud, thank you for sharing your experience with us. We're glad to hear you enjoyed the clam chowder and chocolate pizookie. We appreciate your feedback on the boneless buffalo wings and will pass it along to our team for improvement. We hope to welcome you back soon!
   

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8. K

   Komal

   VIP

   San Antonio

   3 reviews

   3.0

   3 reviews

   Dined on 10 August 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We normally enjoy our visits to BJ’s but we left a little disappointed due to having a new server, his second day, as our waiter. We know he was still training but it took over 30 minutes to get our order placed and the kids were hungry. There were a few other issues, but minor. The food and dessert were good, but unfortunately the slower service ruined our evening.
   

   BJ's Restaurant & Brewhouse - AllenResponded on 13 August 2024

   We are sorry to read your recent experience with us was not up to par. We will work with our team to make sure this does not happen again.
   

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9. K

   Kristin

   VIP

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on 10 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food Andy the waitress were great! Will be returning in the future
   

   BJ's Restaurant & Brewhouse - AllenResponded on 12 August 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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10. m

    mnoormo1

    VIP

    Dallas

    395 reviews

    3.0

    395 reviews

    Dined on 16 July 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    Very disappointing dining experience. We loved the boneless buffalo wings appetizer. The Tatonka Stout Buffalo sauce was delicious as was the BJ's handcrafted root bear glaze. The clam chowder was delicious but delivered warm rather than hot. The chicken club sandwich was very good as were the 2 salmon dinners; however one of the salmon dinners was brought out after everyone had finished their meals. As always the chocolate pizookie was sinfully delicious. Our server LeRon proved friendly but uneven service. Understandably so as this was only his 4th day on the job.
    

    BJ's Restaurant & Brewhouse - AllenResponded on 18 July 2024

    We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
    

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