The Capital Grille - Hartford

Review summary

1. A

   Antay

   New York City

   104 reviews

   vip
   4.0

   104 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Usually reliable for a tasty and luxe business lunch, today the Capital Grille was off its game.
   

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2. L

   Lori

   Las Vegas

   6 reviews

   vip
   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The most incredible food and service. 5 star experience
   

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3. D

   Dean

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Ron was outstanding and made our evening
   

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4. J

   J Paul

   New York City

   17 reviews

   5.0

   17 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and excellent food at Capital Grille, a fine steakhouse.
   

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5. J

   Jessica

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 2 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Macie was absolutely amazing, she went above & beyond! Very cute confetti was on the table saying “Happy Birthday” it was so adorable! Food was mixed reviews from the table. Filet & Salmon were very dry which was very disappointing. But the NY Strip was amazing and the Scallops with Lobster & risotto was delightful.
   

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6. B

   Brennden

   New York City

   13 reviews

   3.0

   13 reviews

   Dined on 28 November 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Although we expected the venue to be packed, I feel that it was not properly prepared for the large crowd. This is surprising, considering they did an excellent job marketing their Thanksgiving availability. Unfortunately, the service we received when we sat down was poor. We had to wait 45 minutes for our food, and during that time, the waiter never refilled my water. When our food finally arrived, the dish that my wife specifically mentioned she was allergic to—almonds—was on her plate. Fortunately, the runner immediately took it back. However, when our waiter returned, he rudely only spoke to me and completely disregarded my wife, whose food was incorrect. He blamed the chef and left again. Because of this, my wife and I decided to take both meals to go. When my wife informed him of our decision, he dismissed her, saying, “Your food is coming out now,” ignoring what she had just told him. The managing partner came over to apologize for our experience. We explained that our main issue was the waiter's attitude after the incident, rather than the incorrect food—particularly because it involved a food allergy, which should always be taken seriously. Even while we were speaking with the managing partner, the waiter continued to address only me and not my wife. The managing partner did comp our meals for the evening, which we appreciated, although we were willing to pay. Despite this being the worst experience we’ve had at The Capital Grille, we plan to give them another chance in the future.
   

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7. C

   Caragh

   New York City

   1 review

   3.0

   1 review

   Dined on 28 November 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   Waited over 30 mins with a reservation. Went on OpenTable to see what else was available and they were still taking reservations while that backed up. Very long wait times for food. Service was ok but I expect a greater level when I’m paying a higher price point. Food was top notch.
   

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8. G

   Gary

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our family spent Thanksgiving here. Everything was perfect. Food was fabulous. Waiter was outstanding. Zero complaints. Bravo!! Keep up the great work!
   

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9. T

   Tracey

   New York City

   91 reviews

   vip
   5.0

   91 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our service was outstanding and the Thanksgiving dinner was delicious. The bone in filet was perfect.
   

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10. C

    Charles

    Charlotte

    1 review

    5.0

    1 review

    Dined on 26 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Samantha was an excellent waitress. Attentive, personable and funny.
    

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