Backstage Tavern

Review summary

1. A

   Ashton

   Dallas

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and staff were phenomenal. They were extremely nice and accommodating. They even put the game on we requested and the whole staff was invested in our game. The atmosphere was so fun.
   

   Backstage TavernResponded 3 days ago

   Thanks so much for sharing this, Ashton! I’m glad we could make your visit fun and that the whole team got into the game with you. It’s always great having guests like you who bring such good vibes. Hope to see you again soon!
   

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2. J

   Joe

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful! Microscopic portions for $$$$. Insulting as a local to try this place. Even tourists aren’t dumb enough to go here. It will fail miserably.
   

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3. B

   Brian

   San Francisco

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   The service that we received was outstanding. Very kind, friendly, and fun staff. Unfortunately they were either poorly organized or severely understaffed, as service and food delivery times just took a very long time. Feels like a good spot for a casual drink and snack at the bar, but I wouldn't recommend a traditional dining experience.
   

   Backstage TavernResponded 5 days ago

   Thank you for your honest review, Brian. We really appreciate your kind words about our staff. We know we fell short during your visit, and we’re genuinely sorry for the delays and any stress it caused. While we’re doing everything we can to make sure our team delivers the best experience, there are times when we just wish we had more hands on deck. We’re working on resolving our staffing challenges, and we truly hope you’ll give us another chance to make things right. Thanks again for your understanding, and we’re really sorry once more.
   

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4. M

   Marisa

   London

   1 review

   2.0

   1 review

   Dined on 15 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We made a reservation ahead of time for 6 people and we went to cash out, it automatically charged us a 20% tip. First, no where on their website said they would charge service tax for a party of 6 (usually it’s a party of 8 or more) and second we would not have given that much of a tip because the service was TERRIBLE. Our waitress never came to our table and when we would try to get her attention she would ignore us. We also asked other workers to get her for us, but they didn’t. The food is okay, but I got the caesar chicken wrap and there was no dressing. Just my experience, but beware.
   

   Backstage TavernResponded on 18 December 2024

   Hi Marisa, thank you for sharing your experience. We’re sorry to hear the service didn’t meet expectations. The automatic service charge is typically applied for parties of 6 or more, but we understand it wasn’t clear on the website, and we’ll make sure to improve that. We also apologize for the issues with your server and the Caesar chicken wrap. We’ll be looking into this to make sure it doesn’t happen again. We’d appreciate the chance to do better next time, so feel free to reach out directly if you'd like to give us another shot.
   

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5. M

   Mike

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Food was good but server had way too many tables, took our order, brought drinks (1) and did not see her again until I grabbed her to get our check.
   

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6. M

   Maryana

   New York City

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Payton was so amazing! It was decorated with beautiful Christmas decorations & the food and drinks were delicious! Definitely going back!!
   

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7. C

   Christina

   New York City

   1 review

   5.0

   1 review

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and very friendly staff! Will go back again
   

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8. C

   Carol

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was extremely friendly and attentive! We had a wonderful lunch!!
   

   Backstage TavernResponded on 2 December 2024

   Hi Carol, Thank you for the kind review! We're so glad Brian took great care of you and that you had a wonderful lunch. We hope to welcome you back soon!
   

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9. E

   Ellen

   VIP

   New York City

   8 reviews

   5.0

   8 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great dinner and great drinks! When we first got there our bartender was fantastic! Great drinks- checked on us, got our dinner- delish- had the steak and avocado salad and the local burger- was very good! Then we got a new bartender- was wiping sweat off his head and touching the glasses - not good!! Overwhelmed and unattended
   

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10. A

    Anne Iljen

    VIP

    New York City

    2 reviews

    4.0

    2 reviews

    Dined on 29 September 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3

    We enjoyed the food and the service a lot, only thing to mention was that tv was on very loud and we asked them to turn it down a bit. They did, but not much - and while eating dinner it was to noicy as we could hardly speak with eachother
    

    Backstage TavernResponded on 6 October 2024

    Thank you for your feedback! We're thrilled to hear you enjoyed the food and service. We apologize for the TV being too loud during your visit; we understand how important a comfortable atmosphere is for a great dining experience. We’ll be sure to address this with our team to ensure a better balance in the future. We appreciate your understanding and hope to welcome you back soon for an even better experience! Backstage Tavern
    

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