Mercat a la Planxa - Located in The Blackstone Hotel, Chicago

Review summary

1. D

   Dan

   VIP

   Milwaukee

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   The waitress was horrible. She was rude, inattentive and impatient with us. She also seemed impaired. It really overshadowed the experience.
   

   Mercat a la Planxa - Located in The Blackstone Hotel, ChicagoResponded today

   Hey Dan, We're really sorry to hear about your recent experience at Mercat a la Planxa. We strive to provide excellent service to all our guests and it's clear we fell short during your visit. We're sorry for any misunderstanding with the waitress and we'll make sure to address this with her, do you happen to remember her name? We appreciate your feedback as it helps us improve. We hope you'll give us another chance to make a better impression. Best, David
   

   Is this helpful?

2. B

   Bglassbe

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food here is absolutely exceptional! Definitely the best seafood paella I have had outside of Spain. The beet salad was also delicious, as were the shrimp and patatas bravas. I cannot wait to go back and try more things off of the menu! Highly highly recommend for an amazing culinary experience. They even brought us complimentary cava for our anniversary!
   

   Mercat a la Planxa - Located in The Blackstone Hotel, ChicagoResponded today

   Thanks for the feedback! We're thrilled to hear that you enjoyed our seafood paella and beet salad. It's great to know that our shrimp and patatas bravas and cava made your anniversary dinner special. We appreciate your high recommendation for Mercat a la Planxa. We're always striving to offer the best culinary experience, and your feedback helps us do that. We look forward to welcoming you back for more culinary adventures! Thank you, David
   

   Is this helpful?

3. R

   Rafael

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was wonderful, very different delicious flavors. Ambience and service really nice.
   

   Mercat a la Planxa - Located in The Blackstone Hotel, ChicagoResponded today

   Hi Rafael, We're thrilled to hear that you enjoyed your dining experience at Mercat a la Planxa - Located in The Blackstone Hotel, Chicago. It's fantastic to know that our diverse flavors and ambiance added to your dining experience and that our service was up to the mark. Your kind words mean a lot to us. We look forward to welcoming you back soon. Best regards, David
   

   Is this helpful?

4. F

   Federico

   VIP

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Food was a bit of a hit or miss. Iberico ham was good (couldn’t go wrong there), the calamari were also good, the mains though not great. The chicken was beautifully moist but the sauce was bot enough salty / savory and the branzino filets were really thin and overcooked. The service was relatively fast but the waiter seemed she really wanted to be somewhere else….maybe understandably, as it was Valentine’s Day. Overall, I would not return.
   

   Mercat a la Planxa - Located in The Blackstone Hotel, ChicagoResponded today

   Thanks for the review, Federico. We're glad to hear that you enjoyed our Iberico ham and calamari. However, we're sorry to hear that our chicken and branzino didn't meet your expectations. We strive for perfection and it seems we missed the mark this time. We also acknowledge your feedback about the service. We're always looking to improve and your insights help us do that. We hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

5. J

   Jack

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   12/10 experience! My boyfriend and I come to Mercat every year for our anniversary and our server Jeff made this year truly memorable. He was very informative answering questions about the menu. He made us feel comfortable and taken care of, despite it appearing to be very busy. He was personable and it was very enjoyable to chat with him throughout the evening. The server’s assistants also helped make the night special. We had the Valentine’s Day menu which had 3 courses to it. Each course was delivered accurately in a timely fashion. After each course our silverware was changed and empty plates removed from the table promptly. We love Mercat and we come back every year because we love the food! This Valentines tasting menu absolutely blew us away. Each course was more fantastic than the last. My favorite was the lobster fideua, the bold barbaque peppery flavor of the vegetables and pasta combined with the tender subtle lobster was unparalleled to anything I’ve ever tasted before. My boyfriend deeply enjoyed the imberico tenderloin and brava sauce. The plates not only tasted amazing but they looked visually stunning. We eat with our eyes first, and each time a new course was delivered to the table I was in awe of the culinary craftsmanship of each the dishes. Overall, the entire Mercat ala planxa team goes above and beyond to provide exceptional food and service, guaranteeing a uniquely memorable dining experience every time. I will make it a priority to visit more than on our anniversary. Thank you to the whole team who made this possible. The only thing left I have to say is, how doesn’t this restaurant have a Michelin star yet? I think they deserve 3 at the very least.
   

   • 
   • 
   • 

   Mercat a la Planxa - Located in The Blackstone Hotel, ChicagoResponded today

   Hello Jack, We're over the moon to hear about your 12/10 experience at Mercat a la Planxa. It's fantastic to know that you and your boyfriend had a memorable anniversary dinner. Your kind words about our team's service and the quality of our food have truly made our day! We're thrilled that you loved the Valentine's Day menu, and that each course was able to impress you. Your compliments about the presentation of our dishes are the very reason we strive for excellence. We look forward to welcoming you back for many more memorable meals. Happy Anniversary! David
   

   Is this helpful?

6. S

   Sam

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great room. Great service. Romantic setting in a classic hotel.
   

   Is this helpful?

7. J

   Julianne

   VIP

   Chicago

   42 reviews

   4.0

   42 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Octopus, empanadas and garlic shrimp are excellent. Wine list is really great. I’d skip the patatas bravas and chicken skewers next time. We’ll be back.
   

   Mercat a la Planxa - Located in The Blackstone Hotel, ChicagoResponded today

   Hey Julianne, thank you for your kind words and for taking the time to share your experience at Mercat a la Planxa. We're thrilled to hear that you enjoyed our octopus, empanadas, and garlic shrimp. We're also glad to know that our wine list was a hit! We appreciate your feedback on the chicken skewers and patatas bravas, and we'll certainly take it into consideration for our future menu planning. We're looking forward to welcoming you back soon! Thank you, David
   

   Is this helpful?

8. k

   kevin

   VIP

   Chicago

   114 reviews

   5.0

   114 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Valentines dinner. Metcats special tasting foods were outstanding. Highly recommend for all special occasions.
   

   Mercat a la Planxa - Located in The Blackstone Hotel, ChicagoResponded today

   Hi kevin, We're delighted to hear that you enjoyed your Valentine's dinner at Mercat a la Planxa - Located in The Blackstone Hotel, Chicago. It's fantastic to know that you found our special tasting menu outstanding and highly recommended. We always strive to make every occasion special for our guests. Thank you for your high ratings and for recommending us. We look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

9. D

   Donald

   VIP

   Chicago

   1 review

   5.0

   1 review

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good service all round - nothing else to add at this point
   

   Mercat a la Planxa - Located in The Blackstone Hotel, ChicagoResponded 2 days ago

   Hello Donald, We're delighted to hear that you enjoyed your experience at Mercat a la Planxa - Located in The Blackstone Hotel, Chicago. It's fantastic to know that our service met your expectations and that you found our food to be of good value. Your kind words mean a lot to us. We look forward to welcoming you back soon. Best regards, The Management Team
   

   Is this helpful?

10. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on 8 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Carlos was a fantastic server— very attentive. Food was delicious!
    

    Mercat a la Planxa - Located in The Blackstone Hotel, ChicagoResponded 7 days ago

    Thanks for the review! We're thrilled to hear that you enjoyed your dinner experience at Mercat a la Planxa and so happy to see you had Carlos as your server he is one of best! It's fantastic to know that our attentive service and delicious food made a positive impression on you. We strive to provide our guests with exceptional service and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon!
    

    Is this helpful?